2 of 2 Remote Change Control Jobs in Wiltshire

management to meet customer requirements, delivery schedules, and commercial targets. Identify and manage risks, issues, and dependencies throughout the delivery lifecycle, ensuring timely resolution and adherence to governance and change control processes. Take commercial ownership within a complex delivery environment, including budget forecasting, financial management, and contract oversight. Support vendor engagement and performance management, including the development and More ❯

role is perfect for candidates with a passion for customer service, IT support, and service delivery excellence. You'll be part of a supportive, dynamic team handling incident management, change coordination and operational reporting. Key Responsibilities: * Log and manage incidents and service requests, ensuring full and accurate documentation * Assess and confirm priority levels, ensuring information is complete and up … effectively with internal and external stakeholders regarding incident updates, planned maintenance and service interruptions * Coordinate scheduled and ad-hoc service tasks in line with operational priorities * Support reporting and change management processes * Contribute to monthly reviews, performance reports, and service metrics tracking * Collaborate with various internal functions to deliver contracted and ad-hoc managed services * Escalate service concerns promptly … motivated with a genuine interest in service delivery * Strong communicator with professional telephone and written skills * Excellent problem-solving skills and ability to stay calm under pressure * Familiarity with change control and operational data centre tasks is an advantage Monday - Friday (09:00 - 17:30) with hybrid working options after training/probation. Please note; you must be More ❯