2 of 2 Remote/Hybrid Configuration Management Jobs in Wiltshire

deliver new capabilities and infrastructure changes. Collaborating with Service Operations and BAU teams to resolve incidents and maintain service availability. Managing assets and configuration records across approved systems. Supporting Change Management and Configuration Management processes. Assisting with Data Centre operations across additional sites. Participating … Understanding of network infrastructure including switches, routers, patch panels and network connectivity. Ability to perform hardware installations, relocations and equipment upgrades. Experience following Change Management and Configuration Management processes. Knowledge of ITIL principles and incident, problem and request management. Experience using IT Service Management (ITSM) tools ...

Helix . Working alongside Senior ITSM Consultants and client stakeholders, you'll lead discovery activities, understand user needs and redesign key IT service management processes using Human-Centred Design principles. You'll conduct user research, facilitate workshops and create service design artefacts including user personas, journey maps, service blueprints … GenAI and automation, ensuring any changes genuinely enhance user experience and service adoption. Initially you'll focus on Incident, Major Incident, Problem, Knowledge and Configuration Management before helping establish a repeatable design approach across additional service areas. We're looking for experience in: Human-Centred Design (HCD) Service ...