1 of 1 Remote Customer Engagement Jobs in Wiltshire

orders and invoicing. Monitor and support all incoming communication from customers around Marketplace support and licence/product queries Manage the onboarding process for Marketplace until such time as customer engagements pass to the Customer Success Manager Proactively manage and secure Marketplace renewals working to a T-60-day renewal plan, working to attain 100% retention rate, working … first point of contact for any Marketplace updates and responsible for hosting calls for the stakeholders around licensing and commitment requirements Managing Microsoft GDAP (Delegated Admin Permissions) commitments for customer Support with presenting Microsoft and Adobe net-new and renewal proposals • Supporting with streamlining our marketplace offers (to include wider portfolio – AWS, Google and more) Deliver customer marketplace … skills: Previous Microsoft Operations experience and knowledge of Microsoft tools – minimum of 1-2 years’ experience. Microsoft licencing and product knowledge A passion for providing extremely high levels of customer service The ability to prioritise workloads and maintain a high level of attention to detail Being proactive in their approach and be able to work on their own as More ❯