3 of 3 Remote/Hybrid Customer Experience Jobs in Wiltshire

Customer Success Manager A Customer Success Manager plays a key role within a Software & Cloud division, helping customers maximise the value of their cloud and software investments. The role focuses on building strong relationships, understanding customer strategy, and guiding effective adoption of cloud technologies. Acting … trusted advisor, the CSM supports digital transformation initiatives, drives measurable business outcomes, and maintains long-term customer satisfaction through proactive engagement and strong product knowledge. Key Responsibilities Build and maintain long-term relationships with key stakeholders, including both technical and business decision-makers Understand customer strategic objectives ...

responsibility for the outsourced services division, ensuring operational excellence, strong client relationships and commercial performance. You will lead across multiple areas including service delivery, customer implementation, contact centre operations and continuous improvement. Key Responsibilities Commercial & Sales Develop and maintain a compelling outsourced services proposition (including SLAs, pricing and benefits … Support bid activity and identify opportunities for growth and cross-sell Oversee billing, invoicing and commercial performance, ensuring profitability Maintain accurate customer records to support renewals and service reviews Implementation & Service Delivery Engage with clients during onboarding to ensure a smooth implementation Work closely with internal teams to deliver ...

corporate requirements. Your ability to resolve complex issues, analyse performance data, and identify opportunities for improvement will support evidence-based decisions that enhance customer experience and deliver better outcomes. We are looking for someone with strong experience in large-scale payroll environments and deep knowledge of Oracle … understanding of HR and payroll processes, pensions, HMRC regulations, and Local Government terms is essential, along with a degree-level qualification or equivalent expertise. Experience with systems such as Oracle, will be highly valued. This is your opportunity to join a team where your technical skills and payroll expertise ...