3 of 3 Remote Customer Experience Jobs in Wiltshire

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out … with manufacturer guidelines and recommendations from service management Work with colleagues to help overcome new or unusual faults Invoke the call escalation process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed Carry out the installation of equipment sold by More ❯

join our dynamic Credit Risk team. What you will be doing as the Collections Data Scientist : In this pivotal role, you will help shape data-led strategies that enhance customer experience and reduce bad debt, making a real impact on millions of lives across the region. As part of a priority investment area, this is your chance to … class portfolio management, drive innovation in our data capabilities, and ensure analytics are seamlessly aligned with our digital infrastructure. Key accountabilities: Deep dive analysis: Conduct deep-dive analysis into customer portfolio trends to identify root causes of debt accumulation, enabling preventative measures to be implemented. Create and refine predictive models: Develop and refine predictive models and analytical frameworks to … embed a culture of data-driven decision-making within the Income function, ensuring analytics remain at the heart of business strategy. What you should bring to the role: Proven experience in credit risk analytics, debt management, or financial modelling, preferably within a collections or customer income function. Strong background in applying data science techniques to real-world business More ❯

frequent travel to our Swindon head office. About the role This role is responsible for managing the end-to-end delivery of End Point Assessment and ensuring an outstanding customer experience. The role oversees with management of both the delivery and assessment teams, ensuring maximum utilisation rates for our internal Digital End Point Assessors and adherence to quality standards. More ❯