2 of 2 Remote IT Engineer Jobs in Wiltshire

2nd Line IT Support Engineer Chippenham, North Wiltshire (Hybrid - office, home and client site travel) £30,000 - £33,000 + Benefits Excellent opportunity for an experienced IT Support Engineer to join a dynamic Managed Service Provider, supporting a diverse client base across Wiltshire. This is a varied and hands-on role where no two days are … the same, offering progression and exposure to complex IT environments. This organisation is a well-established MSP with a strong reputation for delivering reliable and innovative IT solutions. They pride themselves on offering clients first-class technical support, while also giving employees the tools, training, and autonomy to develop their careers in a supportive and fast-paced environment. … In this role, you'll provide 2nd line IT support across multiple clients, handling escalations from the service desk and working closely with infrastructure specialists on live projects. The position is hybrid, requiring travel to client sites, including Cirencester (around twice per week) and Salisbury (around three times per month). You'll need to be based within commutable More ❯

PRINCIPAL ACCOUNTABILITIES: This role revolves around answering, logging and managing calls related to IT software, hardware and systems; setting their priorities and owning them to resolution. Answering and logging all incidents/requests whether received via phone, email or face to face. Resolving 95% of incidents/requests coming into the Service Desk owning from inception to completion. Create … Desk knowledge base Provide holiday cover for other members of staff including some in other parts of the UK - staying away will be necessary Project a positive image of IT and maintain/develop good working relationships with both internal and external customers to improve service delivery. PERSON PROFILE: QUALIFICATIONS, SKILLS AND EXPERIENCE An aptitude for learning and a … at the other UK based Companies Willing and prepared to work unsociable hours where necessary to meet deadlines Hybrid working on offer on a rota basis with the wider IT team - approximately 3 days in office per week dependent on needs of the business. Robert Half Ltd acts as an employment business for temporary positions and an employment agency More ❯