3 of 3 Remote/Hybrid ITSM Jobs in Wiltshire

organisation.Technical experience needed: Windows 10, 11, O365, AD, and mobile device management. Confident acting as lead for issues relating to InTune. Knowledge of ITSM tools like ServiceNow or Halo Certifications such as CompTIA A+ and MD-102 or equivalent. Experience of telephony platforms, asset management and major incident management ...

supporting Windows 10, 11, Office 2016, 2019 and O365, knowledge of the ITIL framework (with a foundation V4 certification being an advantage), experience with ITSM tools (this organisation uses Halo, but that is not essential) and someone proficient in end user device installation, configuration and troubleshooting of Windows, Desktops, laptops ...

during your shifts, ensure tickets are managed appropriately, and contribute to maintaining high levels of customer satisfaction.The role also requires strong adherence to IT service management best practice, including SLA compliance, accurate ticket documentation, effective communication, and cross-team collaboration to resolve complex issues. Key Responsibilities Support the Shift Leader … represent the Service Desk professionally. Solid troubleshooting capability across hardware, software, and enterprise technologies such as Microsoft 365, VDI, and collaboration tools. Familiarity with ITSM tools (e.g., ServiceNow or Jira Service Management) and good understanding of ticket management best practices. Calm, organised, and able to handle pressure—traits essential ...