3 of 3 Remote/Hybrid ITSM Jobs in Wiltshire

Support live operational issues, providing capacity and performance analysis during incidents and service outages. Manage demand, risk, incident, problem and change activities through established ITSM processes. Provide technical input into infrastructure projects, architecture and service design. Support continuous improvement of capacity and performance management processes, tools and reporting. Essential Experience ...

upgrades. Experience following Change Management and Configuration Management processes. Knowledge of ITIL principles and incident, problem and request management. Experience using IT Service Management (ITSM) tools such as ServiceNow or Remedy. Ability to diagnose and resolve hardware and connectivity issues. Understanding of power distribution, UPS systems, cooling and environmental monitoring ...

Provide 1st line technical support across email and telephone channels, working within agreed SLAs. Log, manage and progress incidents and service requests through the ITSM platform. Troubleshoot issues across macOS, Google Workspace, identity management and end-user IT services. Manage support queues, prioritising incidents and keeping users informed throughout resolution. … probation reviews and development conversations. Contribute to service reviews using KPI and SLA performance data. Support continuous improvement projects across the service desk and ITSM environment. You'll work closely with service management, technical teams, suppliers and customer stakeholders to ensure issues are resolved effectively and the customer receives ...