4 of 4 Remote ITSM Jobs in Wiltshire

administration experience. Strong experience with Active Directory, Entra/AAD, DNS, DHCP, and Group Policy. Hands-on experience with networking fundamentals (TCP/IP, VLANs, firewalls). Proficiency with ITSM and RMM toolsets (ServiceNow, HaloITSM, ManageEngine, N-Able). Familiarity with system monitoring, patching, and backup solutions. Excellent problem-solving skills and ability to mentor junior staff. Strong communication skills More ❯

deliverables and outcomes, not just documentation. Experience in requirements gathering, analysis, and process mapping (e.g. BPMN, Visio, Lucidchart, Miro). Workshop facilitation and problem-solving expertise. Familiarity with IT Service Management or governance frameworks (JSM/ITIL experience desirable). A curious mindset and ability to quickly grasp new technologies - exposure to Identity & Access Management is a plus. Excellent written More ❯

bachelor's degree Open telemetry Experience with Splunk Enterprise & ES (SPL, dashboards, correlation searches, data models) Scaled and complex Data onboarding (HEC, UF, TA development) Integration with SNOW, SOAR, ITSM/SecOps tools Experience with Dynatrace, Cribl, Grafana Monitoring and alerting strategy design Budget management and cost optimization Automation and continuous delivery practices Leading cross-functional programs across technologies Additional More ❯

perform routine checks to ensure IT services are running optimally. Collaborate with other departments and IT teams to resolve complex issues and improve service delivery. Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines. Provide excellent customer service, maintaining a professional demeanour and ensuring high user satisfaction. Adhere to the Prolinx Security Policies in all practices … VDI solutions, and collaboration tools (e.g., Teams, SharePoint). Strong desire to learn and develop technical skills. Hands-on experience with tools like ServiceNow, Jira Service Management, or similar ITSM platforms. Overview: Position - Service Desk Support Engineer – Permanent Location – Shrivenham, Swindon (Rotational Hybrid) Salary – £26k - £30k Only apply for this role if you currently hold the specific Government Security Clearance More ❯