2 of 2 Remote/Hybrid Microsoft Intune Jobs in Wiltshire

enjoys taking ownership of complex technical issues and delivering high-quality support within a professional corporate environment. You'll work across a predominantly Microsoft-based environment, supporting modern workplace technologies, resolving escalated incidents and working closely with internal IT teams and senior stakeholders. With hybrid working, a competitive salary … develop your technical expertise within a collaborative and supportive environment. What you'll do Provide 2nd Line technical support across desktop, laptop and Microsoft-based environments. Troubleshoot and resolve escalated hardware, software, networking and infrastructure issues. Support Windows 10/11, Windows 365 Cloud PCs and Microsoft ...

excellent customer outcomes. This role is ideal for someone with previous 2nd Line, Service Desk, MSP, or Infrastructure Support experience who enjoys troubleshooting across Microsoft technologies and delivering exceptional customer service. Working closely with colleagues, customers, and partners, you'll: Own escalated incidents and service requests through to resolution … within agreed SLAs Troubleshoot issues across Azure, Microsoft 365, Windows, networking, security, hardware and software platforms Escalate complex issues to 3rd Line support or vendors with complete diagnostic information Manage vendor support cases through to successful resolution Support major incidents, security incidents, and post-incident reviews Perform maintenance activities ...