2nd line support analyst – Windows, Office, networking, ITIL, G Suite, Linux – Wiltshire, hybrid JOB SUMMARY & SCOPE Responsible for providing technical support and assistance to end-users within our organization. You will respond to enquiries, diagnose, and troubleshoot technical issues, and provide timely solutions to ensure the smooth operation of our systems and technology infrastructure. KEY ACCOUNTABILITIES • Respond to … ensure compliance and security. EDUCATION + EXPERIENCE + KEY TRAITS • A bachelor’s degree in computer science, Information Technology, or related field is preferred. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) may be advantageous. • Prior experience in a technical support role or help desk environment is desirable. • Proficiency in troubleshooting hardware, software, and network issues. Familiarity with operating … systems (Windows, macOS, Linux), productivity software (MicrosoftOffice, G Suite), and remote support tools. • Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users. • Strong customer service orientation with a focus on providing a positive support experience to end-users. • Ability to analyse problems, identify root causes, and implement effective More ❯
Kembrey Park, Swindon, Wiltshire, England, United Kingdom
Thames Water
data-driven decision-making within the Income function. Act as a subject matter expert in credit risk and collections, shaping and improving strategic execution. Swindon-based, with one office day every Tuesday. What you should bring to the role To thrive in this role, the essential criteria you’ll need are: At least 3 years’ experience in a … turning data into real-world results and driving smarter business decisions. Strong SQL skills – confident in writing efficient queries and building clear, reliable reports. Great with Excel and other MicrosoftOffice tools to support everyday analysis and communication. A natural collaborator – able to work across teams and translate complex data into simple, actionable insights. Hands-on experience More ❯
engineer with a path to grow into infrastructure and security. Excellent organisational skills and ability to work under pressure Confident, proactive, and self-motivated approach Knowledge of Windows OS, MicrosoftOffice, O365 Administration, and telephone systems (Five9 & Mitel) Desirable experience: Financial Services (Insurance) background with an understanding of Open GI, Acturis or CDL. ITIL qualification Azure Administration More ❯
deliverables Prepare project documentation and status reports Support senior project managers in daily project operations Requirements: Strong organisational and time-management skills Excellent communication and interpersonal abilities Proficiency with MicrosoftOffice tools (Excel, Word, PowerPoint) Ability to multitask and prioritise effectively Degree preferred (Business, Management, IT, or related) Up to 2 years experience in an officeMore ❯
of any ticketing system would be considered If no IT background extensive admin/organisation skills coupled with Ex-Military experience would be a distinct advantage Proficiency with MSOffice tools. Excellent communication and problem-solving skills. Desirable: experience working with MOD deployed IT systems. Apply To apply for the Junior Incident Manager role, please send your CV More ❯
of any ticketing system would be considered If no IT background extensive admin/organisation skills coupled with Ex-Military experience would be a distinct advantage Proficiency with MSOffice tools. Excellent communication and problem-solving skills. Desirable: experience working with MOD deployed IT systems. Apply To apply for the Junior Incident Manager role, please send your CV More ❯
swindon, wiltshire, south west england, united kingdom
Experis
of any ticketing system would be considered If no IT background extensive admin/organisation skills coupled with Ex-Military experience would be a distinct advantage Proficiency with MSOffice tools. Excellent communication and problem-solving skills. Desirable: experience working with MOD deployed IT systems. Apply To apply for the Junior Incident Manager role, please send your CV More ❯
skills to prioritise tasks and manage time efficiently Excellent communication skills for engaging with clients and understanding their needs solid customer service experience to ensure client satisfaction Familiarity with MicrosoftOffice Suite for reporting and documentation purposes Proven sales skills to drive revenue and meet targets **Apply Now!** If you are motivated by sales challenges and ready More ❯
/Cerner systems Proven experience in project and team management Excellent communication and stakeholder engagement skills High attention to detail and ability to manage complex workflows Proficiency in MSOffice, especially Excel Ability to work independently and manage competing priorities Desirable: Project management qualification, process mapping skills, and knowledge of NHS systems What you'll get in return More ❯
and deputise for, the Service Operations Service Desk Manager Support the production and distribution of Management Information from Service Management Tooling. Mandatory skills: TILv3 Foundation minimum Competent with MSOffice Automation Tools IT Service Desk Experience Experience of ITSM tooling such as Remedy Strong Communication Skills Desirable skills: Experience of working with MOD deployed IT systems. If this More ❯
It will include: 1st Line support IT Support Telephone and Deskside support Building, imaging and deploying laptops using Intune and or SCCM Server Administration - Active Directory User support MSOffice Upgrades, new installations etc. Audio Visual Basic understanding of Network Support - LAN, WAN and Wifi would be a bonus In order to be successful in your application, it More ❯
fit right in if... You have experience in operational or administrative support (e-commerce preferred) Youre confident using data, reports, and warehouse management systems (Manhattan ideal) Youre skilled with MicrosoftOffice You stay organised, proactive, and adaptable to shifting priorities You communicate well, work collaboratively, and solve problems effectively Youre flexible with varied shifts, including some weekends More ❯
swindon, wiltshire, south west england, united kingdom
Cotswold Outdoor Group Ltd
fit right in if... You have experience in operational or administrative support (e-commerce preferred) Youre confident using data, reports, and warehouse management systems (Manhattan ideal) Youre skilled with MicrosoftOffice You stay organised, proactive, and adaptable to shifting priorities You communicate well, work collaboratively, and solve problems effectively Youre flexible with varied shifts, including some weekends More ❯
including in a virtualised environment. Installation and configuration of Microsoft enterprise products including but not limited to, Active Directory, Group Policy, SQL, Exchange, Skype, WSUS, PKI and MSOffice elements. Production and review of low levels of design artefacts. Supporting wider NSoIT(D) system testing activities. Working with Service Management to resolve issues. Essential skills, qualifications and … organisations. Writing and analysing technical requirements. Conducting product selections against complex requirements, specifically measuring performance, cost, and time. Working as part of a large technical team. Working with PowerShell. Microsoft MCSE Qualification or similar A firm grasp of service management tooling and ITIL. Strong communication skills, both written and verbal. Strong … critical thinking and analytical skills to solve problems and propose new ideas. The service needs to be delivered by personnel holding a valid Security Clearance (SC) Competency in MSOffice Suite. Desirable skills, qualifications and experience Support live services. Support Incident investigations. Support Problem Management. Support Change Management. Support Defect Management CentOS/RedHat experience - underpins some applications. More ❯