4 of 4 Remote/Hybrid SLA Jobs in Wiltshire

government best practice. Oversee ticket queue management across the AMS team, ensuring workload is prioritised effectively and resources are aligned to demand. Enforce SLA/KPI frameworks, proactively monitoring performance against response and resolution targets, and driving continuous improvement where breaches occur. Stakeholder Engagement & Consultancy Act as a senior trusted ...

Absence, Talent, etc.) Supporting incident management, BAU support and continuous improvement Leading or contributing to requirements gathering and design workshops Ensuring solutions meet SLA/KPI, audit and compliance requirements Collaborating with stakeholders, programme teams and system integrators For Lead roles additionally: Providing technical leadership and design assurance Acting ...

financial strategy - Team leadership - Overseeing budgets - Analysing financial risk, financial accounting and reporting - Management of third party IT service providers and contracts - Ensuring SLA's are met across IT support - IT licence monitoring To be considered suitable for this role you will need the following skills and experience: - Fully qualified ...

depending on scope) Oversee ticket queue management across the AMS team, ensuring workload is prioritised effectively, and resources are aligned to demand . Enforce SLA/KPI frameworks, proactively monitoring performance against response and resolution targets and driving continuous improvement where breaches occur. Ensure effective communication with business stakeholders, providing ...