5 of 5 Remote/Hybrid Service Management Jobs in Wiltshire

Customer Technology & Payments is establishing a dedicated Service Optimisation capability to strengthen service resilience, stability and performance across an increasingly complex technology landscape. In this leadership role, you will work across CIO teams, service management, engineering, service reliability, infrastructure, strategic partners and senior stakeholders … focus, shaping the improvement portfolio, driving governance, tracking progress and making sure benefits are visible. This role provides the senior orchestration, challenge, structure and service performance insight needed to make improvement activity joined up, prioritised and sustained - CIO and application teams will continue to own delivery outcomes. This ...

Skills & Experience Essential Proven experience working with the ServiceNow platform (development, configuration, and customisation) Strong understanding of ServiceNow capabilities and architecture Experience with: IT Service Management (ITSM) Customer Service Management (CSM) Exposure to Now Assist (AI-driven capabilities) within ServiceNow Experience delivering solutions in UK public … sector or regulated environments Solid understanding of Agile methodologies and delivery frameworks Strong communication and stakeholder management skills Desirable Skills Experience with ServiceNow integrations and advanced platform features Broader module exposure beyond ITSM/CSM Agile certifications or formal training (e.g. Scrum) Qualifications & Certifications Relevant ServiceNow certifications such ...

Senior Service Designer - Senior Service Designer (Human-Centred Design) We are currently looking for an experienced Senior Service Designer to support a major Public Sector ITSM transformation programme centred around BMC Helix . Working alongside Senior ITSM Consultants and client stakeholders, you'll lead discovery activities, understand … user needs and redesign key IT service management processes using Human-Centred Design principles. You'll conduct user research, facilitate workshops and create service design artefacts including user personas, journey maps, service blueprints and future operating models. You'll also identify opportunities to improve services through ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible … providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs ...

Nationwide is establishing a Service Optimisation capability to improve resilience, stability and performance across a complex technology landscape. The role requires working with CIO teams, service management, engineering, and senior stakeholders to prioritise improvement activities and track benefits. Hybrid working is offered with a Swindon office base ...