IT Service Desk Support (1st Line Support)
- Hiring Organisation
- Public Sector Resourcing CWS
- Location
- Swindon, Wiltshire, South West, United Kingdom
- Employment Type
- Contract, Part Time, Work From Home
- Salary
- £26,000
incidents and queries via multiple channels (e.g. phone, email, service portal) * Log, manage and update incidents and service requests using service desk systems (e.g. ServiceNow or similar) * Diagnose and resolve routine technical issues using standard procedures and knowledge bases * Escalate complex or unresolved issues to appropriate teams, ensuring accurate handover … e.g. Microsoft Office, desktop environments, access management) Desirable: * Experience working in an IT service desk or support environment * Knowledge of service management tools (e.g. ServiceNow, Remedy or similar) * Awareness of IT service management frameworks (e.g. ITIL) * Experience Supporting business systems or applications (e.g. HR, Finance, ERP systems) About UKSBS & Your ...