1 of 1 IBM Jobs in Winchester

communication with users, clients, and delivery teams throughout the incident lifecycle. Proactively monitor systems and services to prevent issues, using tools such as Netcool and SolarWinds. Work collaboratively with IBM delivery teams, third parties, and stakeholders to implement service fixes and process improvements. Maintain detailed documentation of issues, fixes, and known errors to support continuous improvement. Participate in change management … SNOW) or equivalent ITSM tool PowerShell scripting for automation and troubleshooting SQL (queries, troubleshooting) Oracle databases SolarWinds (infrastructure monitoring) Nice to Have (Desirable) Skills AIX (UNIX administration and support) IBM MQ (messaging middleware) AWS (EC2, VPC - cloud infrastructure basics More ❯