IT Support Technician - On Site
- Hiring Organisation
- Gem Partnership Ltd
- Location
- Winchester, Hampshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £35,000 per annum
site and via phone, email, and ticketing systems. Troubleshoot hardware, software, and network problems, escalating when required. Manage user accounts and access rights in Microsoft 365 and Active Directory. Configure and support desktops, laptops, and mobile devices. Keep tickets updated and resolved in line with SLAs. Assist … with IT projects, rollouts, and system improvements. The Person Proven experience in an IT support or service desk role. Strong knowledge of Windows OS, Microsoft 365, and Active Directory. Good understanding of networking basics (DNS, DHCP, VPN, TCP/IP). Familiarity with ITSM tools (ServiceNow, Freshservice ...