Service Desk Manager
- Hiring Organisation
- Premier Foods
- Location
- Winchester, Hampshire, South East, United Kingdom
- Employment Type
- Work From Home
Role Purpose As our IT Service Support Lead, you'll play a pivotal, hands-on role in delivering exceptional IT Service Desk and Service Management operations. You'll own our ITSM tooling, drive service excellence, lead operational turnaround, and act as Major Incident Manager - ensuring swift service restoration, effective … enhance responsiveness across the team. Drive self-service and AI chatbot capability to automate and deflect high-volume, low-complexity requests. Own IT Asset Management and ensure cleanliness of the CMDB. Support Problem Management, Knowledge Management and service improvement activities. Provide leadership, coaching and rota management ...