Customer Service Specialist Apprentice
- Hiring Organisation
- Get Staffed Online Recruitment
- Location
- Woking, Surrey, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
service processes. Keep accurate ticket records and add solved issues to the internal knowledge base. Gather customer feedback per the Customer Feedback Collection and Management Process and track themes. Help prepare monthly service reports and SLA tracking, using the monthly service review and SLA Watch skills under supervision. Shadow … become involved in major incident management. Support with change delivery management. Report inaccurate or biased AI output through the AI Concerns Reporting Procedure. Minimum Required Experience (including personal qualities): Some customer-facing experience (retail, hospitality, call centre, volunteering) would be advantageous. Ability to work effectively and build relationships. Good ...