Lead ITSM Architect - NESO
Wokingham, Berkshire, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
National Grid plc
ensuring alignment with enterprise architecture principles and best practices AIOps Implementation - Design and deploy AIOps-driven capabilities within ServiceNow, utilizing machine learning and automation to improve incident management, predictive analytics, and operational efficiency Solution Design & Road mapping - Create detailed architectural designs, technical specifications, and roadmaps for ITSM modules (Incident, Problem, Change, Request, CMDB, Event Management, Operations Management) within ServiceNow Process … CSM, SecOps), platform capabilities, integrations, and best practices Extensive knowledge of ITIL v3/v4 frameworks and their application within ServiceNow Understanding of AIOps concepts, including machine learning, predictive analytics, and automation Exceptional leadership, communication, and people skills, with the ability to influence stakeholders at all levels Ability to translate complex technical concepts into clear, concise, and actionable plans for More ❯
Employment Type: Permanent
Salary: GBP Annual
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