Graduate Accountant - Customer Support
Wokingham, Berkshire, South East, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
MATCHED GROUP LIMITED
GraduateAccountant-CustomerSupport Location: Hybrid,3daysaweekintheReadingAreaoffice Why :FinTechSaaSVendorexperiencinghugegrowth DoyouhaveanAccountancyQualification(AAT)oranAccountancyDegree? Areyoupassionateaboutdeliveringthebestcustomerservice? Doyouunderstandwhycompaniesusefinancialstatements,balancesheetsetc? ThecompanyarealeadingFinTechSoftwareCompany,experiencehugegrowthandwithareputationforbeingamarketleader.TheyarelookingforaCustomerSupportExecutivetohelptheircustomersgetthemostvalueandbestexperiencefromtheirtechnology.ThisroleistheperfectionoptionforsomeonewithanAccountancyqualificationthatdoesn'twanttogodownthe'standard'route.TheFinTechindustryisoneofthefastestgrowingandmostlucrativeindustriesintheUK. Thisistheperfectroleforsomeonethatwantstogodowntheaccountancyroutebutwantsmoreopportunitytospeaktocustomersandclients.Youwillneedtobeanexceptionalindividualwhohasapassiontouseyouraccountsandfinancialreportingknowledge,whoispassionateaboutsoftwareandwantstodevelopyourskillstodeliverfirstclasstelephoneandemailsupporttocustomers.Thecompanywillalsosupportyouincontinuingyourstudiesanddevelopmentifthisissomethingyouwanttodo. Youllwillreceivetrainingandon-boardingtomakeyouanexpertintheroleandsoftwaretoallowyoutodeliverthebestcustomerexperience. Responsibilities-GraduateAccountant-CustomerSupport Answercustomersupporttelephonecallsandemails,providingexceptionalcustomercare Buildyourknowledgeofaccountancy,taxandaccountsbyresearchingandansweringquestionsfromcustomers. Buildyourknowledgeofproductsandusethistoresolvecustomers'questions Assistexistingandprospectivecustomerswithgeneralsalesenquiries Suggestneworimprovementstosupportmaterials(FAQs,userguidesandknowledgebase) Workcollaborativelyensuringyouarebuildingyourindividualknowledgeofproductsandtaxandaccountingprocesses Requirements-GraduateAccountant-CustomerSupport Adegreethatincludedanaccountancyorfinancemodulesuchasbusiness More ❯
Employment Type: Permanent
Salary: £24,000
Posted: