10 of 10 Remote/Hybrid Customer Experience Jobs in Worcestershire

Service Design & Transition Lead 6 Month Contract Hybrid working - 2 days on site in Worcester Up to £600 per day A major customer experience transformation programme requires an experienced Service Design & Transition Lead to shape, design and transition a new Salesforce-based customer platform into live service. … seamless move from programme delivery into BAU support. This is a high-profile assignment involving a new Salesforce CRM, SAP integrations and a customer experience portal, offering the opportunity to influence service design, support strategy and ongoing product management. Key Responsibilities Define the Target Operating Model (TOM), service ...

delivering exceptional service - using your expertise to solve problems, guide customers and help keep the nation moving with confidence. About the role As CX insights Manager, you will be the driving force behind the development and delivery of analytics & insight that transform the customer experience. In this dynamic, data … dynamic dashboards and reports to track insights, measure progress, and keep stakeholders informed and motivated. Collaborate cross-functionally to design and implement the Group CX Strategy, aligning marketing, operations, product, and support teams on customer experience goals. Partner with the Halfords Customer Insight team to combine quantitative ...

intersection of business strategy, digital innovation, and technology execution, ensuring the delivery of scalable, secure, and high-performing digital products that create customer value and support business growth. You will lead the strategy, architecture, development, and operation of key digital platforms, including IoT, AI, Analytics, customer-facing applications … world-class digital experiences. What you’ll be doing: Define and execute the Digital Engineering strategy, creating a unified vision across IoT, AI, analytics, customer applications, and digital services. Lead the development and operation of enterprise digital platforms, including IoT ecosystems, AI capabilities, analytics platforms, and customer engagement ...

services online, ensuring every line is live with accurate content, imagery, copy and attribution. The role also plays a key part in optimising the customer journey, driving improvements in bookings, conversion, attachment rates and availability, while ensuring customers receive clear, relevant help and advice content that supports informed purchasing … decisions and delivers an excellent customer experience. Key responsibilities Own the digital merchandising strategy across Services (Tyres, Repairs and Service/MOT), driving online sales, bookings and commercial performance across Halfords and National websites to support ambitious growth targets. Manage and optimise the online proposition, ensuring product and service ...

Open GI in Worcester is seeking a Head of Customer Value to lead the end-to-end customer experience, combining proactive success, reactive service, and continuous improvement. You will drive retention, adoption and growth by directing a team of Customer Success and Service Delivery Managers, shaping … data-driven strategy and executive relationships. The role requires extensive leadership experience in B2B SaaS, strong customer metrics knowledge, and collaboration across product, sales and #J-18808-Ljbffr ...

turning point. We're modernising our foundations, sharpening our delivery, and ensuring every technology decision is connected to real commercial and customer outcomes. We're looking for people who act as trusted advisors to the business, take end-to-end accountability for outcomes, and can balance pace with long … play a pivotal role in helping Halfords make smarter, data-driven decisions across the business. Working on a broad range of initiatives spanning customer experience, pricing, personalisation, and operational performance, you'll use advanced analytics and machine learning to solve real business problems and deliver measurable commercial value. ...

turning point. We’re modernising our foundations, sharpening our delivery, and ensuring every technology decision is connected to real commercial and customer outcomes. We're looking for people who act as trusted advisors to the business, take end-to-end accountability for outcomes, and can balance pace with long … data science, you'll build the frameworks, pipelines, and services that enable machine learning models to be deployed, monitored, scaled, and embedded within customer and operational experiences. You'll work closely with Data Scientists to understand the problems they're solving and the models they're developing, helping transform ...

Customer Sales Advisor Worcester Hybrid, minimum 2 days in Worcester office once fully trained (6-8 weeks initial training in office full time) £27,261 plus commission (up to £4k) Join a leading digital services provider supporting millions of customers across the UK and Europe. This is a fast … paced, customer-focused sales role where you’ll help customers find the right digital solutions while building strong relationships and driving revenue growth. What You’ll Do · Identify sales opportunities through inbound & outbound customer conversations · Recommend products and solutions that genuinely meet customer needs · Achieve sales, revenue ...

Halfords is seeking a Data Scientist to join the Data & Analytics team and drive data-driven decisions across customer experience, pricing, personalisation, and operations. You will build and deploy predictive models, work with large datasets using Python, PySpark, SQL, and Azure Databricks, and clearly communicate findings to stakeholders. ...

Services (Tyres, Repair and Service/MOT) and own merchandising, range management, and content accuracy across Halfords and National websites. You will optimise the customer journey, improve bookings and conversion, and ensure clear help content that supports informed purchasing decisions and excellent customer experience. #J-18808-Ljbffr ...