7 of 7 Remote Customer Experience Jobs in Worcestershire

roadmap. This role will oversee the performance and evolution of our ecommerce site, working closely with our digital agency to drive continuous improvements in customer experience and conversion. The ideal candidate will be a Shopify expert with a strong understanding of DTC ecommerce best practices, website performance optimisation … liaison between the business and the digital agency, ensuring effective delivery of technical improvements. Manage website enhancements, ensuring they align with business objectives and customer needs. Maintain a deep understanding of the Shopify ecosystem, apps, and integrations to optimise performance. Website Optimisation & Customer Experience Identify and address … customer friction points to improve website usability and performance. Take practical, insight-driven approach to website improvements. Use qualitative and quantitative insights (e.g., customer feedback, heatmaps, and analytics) to inform enhancements. Continuously refine the online shopping journey to increase engagement and improve overall customer satisfaction. Advocate a More ❯

ensure an efficient & effective fluid workflow of engineer activities, positive progression of workflow planning and issue management through to completion, whilst maintaining a positive customer experience through regular communication with stakeholders & customers as necessary. Key Responsibilities: Working with the relevant teams both internal and external to Airband to … ensure the installation/maintenance & service of Airband’s fibre & FWA networks from site to the customer premise are as efficient and effective as possible. Read and understand technical drawing and specification sheets including our current fibre planning software (Vetro/fibre cloud) Liaising with external companies and agencies … installations required, such as Joint User Pole agreements, Traffic Management and Wayleaves. Assisting other Airband engineering teams across the UK where necessary to support customer needs or project timescales. Liaising with both colleagues and customers; keeping in regular contact & provide updates/reports as necessary to stakeholders Conducting utility More ❯

ensure an efficient & effective fluid workflow of engineer activities, positive progression of workflow planning and issue management through to completion, whilst maintaining a positive customer experience through regular communication with stakeholders & customers as necessary. Key Responsibilities: Working with the relevant teams both internal and external to Airband to … ensure the installation/maintenance & service of Airband’s fibre & FWA networks from site to the customer premise are as efficient and effective as possible. Read and understand technical drawing and specification sheets including our current fibre planning software (Vetro/fibre cloud) Liaising with external companies and agencies … installations required, such as Joint User Pole agreements, Traffic Management and Wayleaves. Assisting other Airband engineering teams across the UK where necessary to support customer needs or project timescales. Liaising with both colleagues and customers; keeping in regular contact & provide updates/reports as necessary to stakeholders Conducting utility More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … shaping the future of connectivity! Your passion for resource coordination and a can-do attitude will be your most important attribute, but the following experience will also help: Excellent verbal and written communication skills and record keeping. Ability to be adaptable at all times to a fast-changing environment. … periods. Demonstrable ability to support a multi-faceted busy department. Location: Office/Hybrid Contract: Permanent Salary : £24,000.00 to £26,000.00 (depending on experience) Key Benefits : Pension, Private Medical Insurance, 25 days holiday (plus bank holidays & an extra day for your birthday), Discounted dental and gym schemes, Voucher More ❯

join their dynamic and growing CRM Automation team. The company is renowned for its fast-paced, collaborative culture and is focused on driving personalised customer engagement through high-quality CRM campaigns and automation journeys. The Role As a Senior CRM Executive, you’ll join the automation function within the … automated lifecycle campaigns across loyalty and re-engagement journeys — working closely with segmentation, HTML build, and personalisation logic. This role requires strong technical CRM experience, with a focus on customer targeting and hands-on campaign build. Key Responsibilities - Build and execute automated lifecycle journeys across email and SMS. … Develop and manage basket abandonment, welcome, reactivation, and loyalty campaigns. - Use HTML and modular templates to build campaigns – drag-and-drop experience alone is not sufficient. - Segment customers using behavioural and transactional data to drive personalised content. - Monitor campaign performance and optimise based on engagement metrics. - Collaborate with loyalty More ❯

life balance, and an investment in your future at its core. IT Delivery Manager will manage the strategic and tactical direction of Vanguard's Customer Identity and Access Management (CIAM) program. You will own the process, execution, and implementation of all CIAM projects and be responsible for driving the … improvement of our global CIAM model. Partner with other departments to provide strategic roadmaps and ensure teams are working towards an aligned vision of customer experience. Core Responsibilities 1. Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and … team Manage vendor products like CA API Gateway, Kong and modern/legacy authentication and authorization services. Qualifications Minimum of eight years related work experience, with at least five years of project management experience. Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred. Special Factors Sponsorship More ❯

Location: Hybrid - ideally 3 days office based a week in our Redditch offices (B98 9NR) Daily rate: Up to £450 (dependent on experience) Outside IR35 Duration: 6 months Drive the transformation of our new platform Cxp , designing and developing a cutting-edge product using Angular and .Net microservices. Work … Service (SaaS)) creating and delivering Voice, Digital and Omnichannel solutions. We work in the Channel, partnering with MSPs, Resellers and VARs to deliver exceptional customer experience. You will play a pivotal role in the transformation of our new platform, Cxp. You will be responsible for designing and building the … who are transitioning to our modern technology stack Contribute to the production of accurate technical designs that conform to our target architecture Requirements Strong experience as a Front End Developer or in a similar role Deep understanding of Angular (ideally latest versions 17+) .net8 experience would be advantageous More ❯