Senior Data Consultant
- Hiring Organisation
- Jobleads-UK
- Location
- Greater London, England, United Kingdom
enabling us to meet growing customer demand and deliver against an expanding pipeline. This is a customer‐facing, hands‐on role spanning data engineering, analytics and consulting, helping customers trust, understand and maximise the value of their Contact Centre data. Key Responsibilities Data engineering & delivery Design relational database schemas, including … expertise Work with ACD, IVR and routing datasets. Define and validate Contact Centre KPIs such as AHT, FCR, abandonment rate, SLA and occupancy. Support analytics use cases including outbound campaigns and bots. Apply Contact Centre domain knowledge, ideally including Genesys Cloud. Data quality & governance Lead customer data health assessments covering ...