Service Desk Team Lead
- Hiring Organisation
- VIQU IT
- Location
- Dudley, Brierley Hill, West Midlands (County), United Kingdom
- Employment Type
- Permanent
- Salary
- £40000 - £45000/annum
opportunities to develop technically and take on greater responsibility as the company grows. Alongside service desk responsibilities, you’ll get involved in customer projects, Microsoft cloud technologies, AI and automation. Key Responsibilities Coordinate day-to-day service desk activity, helping prioritise tickets and maintain SLAs Act as a senior … major incidents Provide technical guidance, coaching and support to L1 and L2 engineers Maintain clear customer communication throughout incidents and escalations Troubleshoot and support Microsoft 365, Entra ID, Intune, Exchange Online and Windows environments Encourage consistent ticket handling, documentation and knowledge sharing Build strong customer relationships ...