1 of 1 Windows 10 Jobs in York

incidents and service requests Log, categorise, and prioritise tickets accurately Provide 1st line or 2nd line support depending on experience Troubleshoot issues across Windows, Microsoft 365, Active Directory/Azure AD, Intune, VPNs and networking Manage tickets through to resolution or escalate where required Work to strict SLAs … Tier 1: Experience in a 1st Line/Service Desk/Helpdesk role Strong customer service and communication skills Basic knowledge of Windows and Microsoft Office/365 Experience working with ticketing systems and SLAs For Tier 2: Proven 2nd Line/Tier 2 support experience Strong technical ...