4 of 4 Remote 1st Line Support Jobs in Yorkshire

Radar Healthcare's new Support Analyst We're seeking a motivated individual who enjoys learning and problem-solving to join our Support Team as a 1st Line Support Analyst . As the first point of contact for our customers, Support Analysts manage and resolve support queries via … assisting with system use, and escalating bugs or problems as needed. Ideal candidates possess strong problem-solving skills, excellent communication, and a passion for learning in a dynamic support environment. Please note that shifts will cover hours between 8am and 6pm (35 hours/week). What you'll be doing to make a difference: Providing excellent customer … service with clear communication and empathy. Logging and responding to support queries within SLA guidelines. Investigating and resolving issues. Escalating tickets to higher support levels as necessary. Collaborating with internal teams to align support with implementation and operational goals. Contributing to the development of support documentation and FAQs. Identifying opportunities to improve More ❯

IT SERVICE DESK - 1ST LINE3 - MONTH CONTRACT YORK BASED - HYBRID WORKING DAY RATE - £120 (UMB RATE) Your new role The 1st Line IT Service Desk Analysts will be the first point of contact for our client's users and will be responsible for accurately logging incidents and attempting First time resolution where possible of IT issues. … What you'll need to succeed Experience in a similar IT service desk environment would be preferred and previous 1st Line Level knowledge would be an advantage.Candidates who have experience and knowledge of Windows 11, M365 Suite (Outlook, Word, Excel, Teams & SharePoint) and an understanding of ITIL would be ideal for this role. As this is very More ❯

IT SERVICE DESK - 1ST LINE3 - MONTH CONTRACT YORK BASED - HYBRID WORKING DAY RATE - £120 (UMB RATE) Your new role The 1st Line IT Service Desk Analysts will be the first point of contact for our client's users and will be responsible for accurately logging incidents and attemptingFirst time resolution where possible of IT issues. What … you'll need to succeed Experience in a similar IT service desk environment would be preferred and previous 1st Line Level knowledge would be an advantage.Candidates who have experience and knowledge of Windows 11, M365 Suite (Outlook, Word, Excel, Teams & SharePoint) and an understanding of ITIL would be ideal for this role.As this is very much a More ❯

Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 1st Line IT Engineers to join their thriving team. THE ROLE: It will involve providing onsite desk side support work for our client supporting thin client environments, desktops … servers and network equipment. Troubleshoot client support incidents, liaising with our clients over the phone, email, teams or on client site. This role may require your attendance on the client site(s) supporting customers accessing IT services. Helping customers solve technical issues with their computers (hardware and software) Liaising directly with end users to resolve any problems. Logging … technical support requests over the telephone, face to face or by email Using remote control tools and technologies to assist end users' as required Documenting systems and procedures as implemented for and on behalf of our customers THE CANDIDATE: Microsoft Exchange and Office 365 Server Hardware and Software Network solutions including local area networks, wide area networks and More ❯