20 of 20 Remote/Hybrid ITIL Jobs in Yorkshire

experience (Minimum 3 years) - Previous experience leading, supervising or managing a service desk/team - Fantastic communication and customer service abilities - Strong understanding of ITIL principles and service desk best practices - The ability to take ownership of 1st line/2nd line technical escalations - Driving license for customer site visits ...

experience of managing, motivating, and developing technical staff within an IT platform engineering environment. You will also hold, or be willing to work towards, ITIL Foundation certification and Chartered Membership of the Chartered Management Institute (CMI) within your first 12 months of employment. We offer an excellent employment package, including ...

technical field. At least 10 years' experience leading a technology team, with 5+ years in a global or matrixed manufacturing environment. Certifications in ITIL 4 Master, PMP, COBIT, Cloud and/or AI. Experience with Microsoft Azure and AI tools such as Copilot and Claude is a plus. Proven experience ...

excellent understanding of Primary Care IT systems and a wide range of software applications Knowledge of service management principles and practice (e.g. ITIL incident, problem and change management) Desirable Understanding of contract and KPI management within a service delivery environment Knowledge of NHS Information Governance standards and Data Protection legislation ...

delivery and support. The ability to communicate technical concepts effectively to both technical and non-technical audiences. Experience producing clear and comprehensive technical documentation. ITIL Foundation Certificate in Service Management. HNC/BTEC qualification in Computing or a related discipline, or equivalent relevant experience. Experience within the public sector, policing ...

party vendors and internal stakeholders Data analysis, insight, and presentation Automation & tooling (Power BI, Power Automate, ServiceNow, Dynatrace) Utilisation of ‘AI’ in the workplace ITIL processes (incident, problem, change, service continuity) About working for us Our ambition is to be the leading UK business for diversity, equity and inclusion supporting ...

meaningful way. Strong organisational skills with the ability to manage multiple priorities and competing deadlines. Excellent verbal and written communication skills. An ITIL Foundation qualification, or a willingness to work towards one. Experience working within a multi-supplier IT environment would be advantageous. You'll be proactive, detail-focused ...

supporting service transition, operational readiness or go-live activities. Strong documentation skills including runbooks, support models, RACI matrices and operational readiness reviews. Knowledge of ITIL processes including Incident, Change and Problem Management. Experience working with technical, operational and third-party stakeholders. Strong requirements gathering and stakeholder facilitation skills. Experience working ...

service levels Strong communication and stakeholder management skills A calm, organised approach to resolving problems and improving processes Experience in a regulated environment and ITIL knowledge would be helpful. What's in it for you? Hybrid working 33 days annual leave, including bank holidays, increasing with service An additional ...

dedicated, core part of your previous role, not a secondary responsibility Strong working knowledge of CMDB, ITSM tools, licence audit and reconciliation processes, and ITIL-aligned service management Sound understanding of software licensing, supplier and contract management, and compliance obligations Excellent analytical skills with a methodical, evidence-based approach ...

Workato, MuleSoft, REST APIs, or webhooks. Background working within professional services or other regulated environments. Experience consolidating and modernising complex technology estates. Familiarity with ITIL or similar service management frameworks, including SLA and KPI reporting. Experience managing software licensing, renewals, and vendor relationships. Relevant certifications such as Microsoft, Azure, Workday … Atlassian, ITIL, or project management qualifications. Experience using scripting or low-code automation to improve operational efficiency. Previous experience supporting a rapidly growing organisation across multiple regions or time zones. What’s in it for you? Competitive salary + Bonus 25 days annual leave + buy 5 days Access ...

supporting Linux operating systems, including RHEL and Debian, within enterprise scale environments. Significant experience of working within Service and Delivery Management frameworks, including ITIL practices such as Incident, Problem and Change Management, alongside Agile delivery methodologies. Significant experience of leading, coaching and developing engineers and technical teams, providing technical direction ...

Infrastructure team, focusing on operational excellence rather than project work. You will administer enterprise firewalls and security controls, implement improvements and work within an ITIL-aligned change-management framework. #J-18808-Ljbffr ...

firewalls and micro-segmentation platforms, carrying out firewall rule reviews, implementing security improvements, and managing network patching and vulnerability remediation activities Working within an ITIL-aligned change management framework, you'll raise, document and implement network changes, ensuring they are thoroughly tested, validated and fully documented You'll also provide ...

Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the ...

identify improvement opportunities and drive service enhancements. About You Degree in Engineering, Telecommunications, Operational Technology, Information Technology or a related discipline, with an ITIL qualification (preferably ITIL 4 or V5). Significant experience managing complex, business-critical IT or Operational Technology services within a large-scale operational environment. Experience ...

Excellent understanding of IT Service Management (ITSM) principles and experience working withan ITSM platform/tools such asFreshService, ServiceNow, Jira Service Management, or equivalent ITIL Foundation (minimum),ITIL Practitioner/Intermediate/Managing Professional Demonstrated experience managing Incident Management, Problem Management, Change Managementand Service Level Management Knowledge of IT infrastructure ...

during service outages Drive service restoration within agreed targets Chair incident and crisis management calls Conduct post-incident reviews and root cause analysis Manage ITIL Incident, problem, change and service transition processes Support disaster recovery and business continuity planning and testing Provide executive-level incident reporting Monitor supplier performance against … platforms Experience leading technical recovery activities and supplier engagement Knowledge of disaster recovery, business continuity and operational resilience Excellent stakeholder management and communication skills ITIL-based service management experience Ability to perform effectively in high-pressure situations Desirable ITIL certification ISO 22301 and/or ISO 27001 knowledge Experience with ...

Support budgeting and forecasting Work with Finance and Procurement around purchase orders, invoices and renewals Support asset management across multiple sites Work within an ITIL/ITSM environment Contribute to wider IT transformation and infrastructure projects Skills & Experience We're interested in candidates with experience across: IT Asset Management, ITAM … Supplier Management, Vendor Management, Contract Management, Software Licensing, Licence Management, Microsoft Licensing, Microsoft 365, SaaS Management, Cloud Licensing, Hardware Lifecycle Management, CMDB, ServiceNow, ITSM, ITIL, Asset Discovery, Asset Inventory, Asset Tracking, Software Audits, Compliance, Supplier Negotiation, Contract Renewals, Procurement, Budget Management, Cost Optimisation, Reporting and Governance. Experience with tools such ...

responsibilities Lead the design, implementation and continuous improvement of risk, resilience and assurance processes across IT Services, applying IT service management good practice (e.g. ITIL) so that governance, risk and resilience disciplines are embedded in how IT Services designs, delivers and operates its services Provide expert second line assurance … including business continuity and disaster recovery Application/interview Practical experience of IT/digital service operations and delivery, and applying relevant frameworks (e.g. ITIL) to embed governance, risk and resilience disciplines Application/interview Experience establishing and embedding governance, risk and resilience frameworks within a complex organisation Application/ ...