12 of 12 Remote/Hybrid ITSM Jobs in Yorkshire

Analysis: Work with stakeholders to capture functional and non-functional requirements for new or modified services. Integration: Ensure new services integrate effectively with existing ITSM processes (e.g., Incident, Problem, Change, and Configuration Management). Documentation: Produce service design packages, including service models, operational procedures, and support documentation. Governance: Define service ...

that underpin the end-user digital experience, ensuring these services are secure, resilient, supportable, and continually improved in alignment with University strategy and IT service management best practice. As the senior technical specialist for the Digital Workspace estate, you will help shape and develop the technical roadmap and future direction ...

days in the office, remainder remote working Are you an experienced Major Incident Manager with a background in infrastructure, networks, disaster recovery and IT service management? We are seeking a skilled Major Incident Manager to lead the restoration of critical IT services across complex enterprise environments. You'll coordinate high ...

improve service delivery Experience, Qualifications, and/or Skill set Experience managing an IT support or service delivery team A good understanding of IT service management and service levels Strong communication and stakeholder management skills A calm, organised approach to resolving problems and improving processes Experience in a regulated environment ...

Asset and licence management must have been a dedicated, core part of your previous role, not a secondary responsibility Strong working knowledge of CMDB, ITSM tools, licence audit and reconciliation processes, and ITIL-aligned service management Sound understanding of software licensing, supplier and contract management, and compliance obligations Excellent analytical ...

security Day to day contact with outsourced ICT providers or key service providers Certification in information security, technology risk, audit, cyber security, ISO27001, IT service management or operational resilience Broader corporate awareness spanning health and safety, ICT systems, information management, data protection, procurement and outsourcing oversight How to apply Interface ...

security Day to day contact with outsourced ICT providers or key service providers Certification in information security, technology risk, audit, cyber security, ISO27001, IT service management or operational resilience Broader corporate awareness spanning health and safety, ICT systems, information management, data protection, procurement and outsourcing oversight #J-18808-Ljbffr ...

continuous improvement, security, and customer-focused service delivery. We would love to hear from you if you have: Excellent understanding of IT Service Management (ITSM) principles and experience working withan ITSM platform/tools such asFreshService, ServiceNow, Jira Service Management, or equivalent ITIL Foundation (minimum),ITIL Practitioner/Intermediate/ ...

wider ambitions. Main duties and responsibilities Lead the design, implementation and continuous improvement of risk, resilience and assurance processes across IT Services, applying IT service management good practice (e.g. ITIL) so that governance, risk and resilience disciplines are embedded in how IT Services designs, delivers and operates its services Provide ...

forecasting Work with Finance and Procurement around purchase orders, invoices and renewals Support asset management across multiple sites Work within an ITIL/ITSM environment Contribute to wider IT transformation and infrastructure projects Skills & Experience We're interested in candidates with experience across: IT Asset Management, ITAM, Software Asset Management … Management, Supplier Management, Vendor Management, Contract Management, Software Licensing, Licence Management, Microsoft Licensing, Microsoft 365, SaaS Management, Cloud Licensing, Hardware Lifecycle Management, CMDB, ServiceNow, ITSM, ITIL, Asset Discovery, Asset Inventory, Asset Tracking, Software Audits, Compliance, Supplier Negotiation, Contract Renewals, Procurement, Budget Management, Cost Optimisation, Reporting and Governance. Experience with tools ...

virtualization supportand develop self-healing automations via PowerShell, or Python, andCopilot integrations. Createsmart documentation, automated handover summaries, and SOPs using AIproductivity tools. Scripting, ITSM & Cross Functional Delivery Developand maintain scripts/tools (e.g., PowerShell, Python) to streamlineoperations and reduce manual effort, leveraging DevOps practices and tools(Ansible, Jenkins, Git) Alignoperations … with ITSM practices, including incident, problem, and changemanagement. Partnerwith cross-functional teams (support, project, engineering etc.) todeliver integrated solutions. Fulfillmentand operation activities for all infrastructure components supporting ourdesktop virtualization service across the CLIENT group. Skills/Experience Atleast 5 – 7 years of experience in the Desktop Virtualization, with solidCitrix XenApp ...

develop self-healing automations via PowerShell, or Python, and Copilot integrations. Create smart documentation, automated handover summaries, and SOPs using AI productivity tools. Scripting, ITSM & Cross Functional Delivery Develop and maintain scripts/tools (e.g., PowerShell, Python) to streamline operations and reduce manual effort, leveraging DevOps practices and tools (Ansible … Jenkins, Git) Align operations with ITSM practices, including incident, problem, and change management. Partner with cross-functional teams (support, project, engineering etc.) to deliver integrated solutions. Fulfillment and operation activities for all infrastructure components supporting our desktop virtualization service across the CLIENT group. Skills/Experience At least ...