14 of 14 Remote/Hybrid Incident Management Jobs in Yorkshire

Contract Duration: Initial 9 months Rate: 450pd-500pd (Inside IR35) Start Date: ASAP Are you an experienced Service Operations Manager with proven experience with Incident, Problem and Knowledge management processes? If so, apply now for this new contract. This role is joining a very large-scale transformation programme … ground running. Key Skills required: Proven experience as a Service Operations Manager, Supplier Manager or Service Desk Operations Manager. Experienced with incident and problem processes. ITIL qualified Good knowledge of Service Desk Excellent track record of managing suppliers in reaching successful outcomes. Self-starter with a proactive attitude This ...

migrations using RISE with SAP/SAP Cloud ERP, you'll ideally be a well-rounded Service Manager with proven experience across vendor management, major incident & problem management, change management and continuous service improvement. This role is ideal for someone who thrives in large, enterprise-scale … shaping and delivering robust service strategies, ensuring seamless transitions, and driving operational excellence across the organisation. Key Requirements: Strong background in IT Service Management (well-rounded across Service Design, Transition, Problem and Incident Management) Strong experience of SAP programmes, specifically On-Prem to Cloud SAP migrations using ...

wants to lead technology service operations and ensure consistent, reliable performance across systems and platforms? In this role, you'll take ownership of incident management, service governance, and operational excellence, helping to deliver a seamless technology experience across the organisation. What you'll do: Lead incident and problem management, driving effective technical response and resolution. Manage SLAs, service performance dashboards, and continuous improvement initiatives. Oversee cyber security incident response and vulnerability remediation. Coordinate service desk triage and out-of-hours support coverage. Partner with key stakeholders across Product, Engineering, and Compliance to support ...

great place to work! Responsibilities Build, maintain, and secure Azure infrastructure to ensure availability, resilience, and performance. Lead on cloud security architecture, including identity management, access controls, and threat mitigation. Act as a senior escalation point for complex infrastructure and security incidents. Deliver cloud migration, optimisation, and security enhancement … initiatives. Administer endpoint management solutions using Microsoft Intune and Group Policy. Implement monitoring, logging, and alerting through Azure Monitor and security tooling. Maintain patching, backup, and disaster recovery processes. Requirements Extensive experience in infrastructure and security engineering roles within enterprise environments. Strong hands-on knowledge of Microsoft Azure, including ...

real chance of progression with the business. Key responsibilities 3rd Line Support: Perform advanced troubleshooting and provide resolutions for complex IT issues. Escalation Management: Act as the highest point of escalation in the Service Desk team to support our Level 1 and Level 2 engineers. Incident Management ...

IR35) We are supporting a major IT service provider who are looking for a skilled Cloud Engineer specialising in Observability, APM, and Cloud Monitoring & Management (CMM). You'll focus on monitoring, performance, reliability, and visibility across cloud platforms, helping improve service health and customer experience. Key responsibilities: Design … implement cloud observability solutions Build and operate APM and monitoring platforms Implement logging, metrics, tracing, and alerting standards Support incident management, root cause analysis, and service improvement Optimise performance, availability, and reliability across cloud environments Work closely with Cloud, DevOps, and Service teams Key skills & experience: Strong cloud ...

coding, testing and architectural implementation of the squad, ensuring it aligns to our standards Work in partnership with your peers across Product, Project Management, Design and Engineering to ensure your squad's roadmap and direction aligns with the strategic goals of the organisation Support the team to gather … advocate technical product improvements Lead recruitment and onboarding activities Support budgeting, contract and forecasting processes Act as the technical Service Owner for change and incident management, including being the escalation point for on-call, representing the team in incidents wash-ups, and on-call coordination, where relevant What ...

coding, testing and architectural implementation of the squad, ensuring it aligns to our standards Work in partnership with your peers across Product, Project Management, Design and Engineering to ensure your squad's roadmap and direction aligns with the strategic goals of the organisation Support the team to gather … advocate technical product improvements Lead recruitment and onboarding activities Support budgeting, contract and forecasting processes Act as the technical Service Owner for change and incident management, including being the escalation point for on-call, representing the team in incidents wash-ups, and on-call coordination, where relevant What ...

coding, testing and architectural implementation of the squad, ensuring it aligns to our standards Work in partnership with your peers across Product, Project Management, Design and Engineering to ensure your squad's roadmap and direction aligns with the strategic goals of the organisation Support the team to gather … advocate technical product improvements Lead recruitment and onboarding activities Support budgeting, contract and forecasting processes Act as the technical Service Owner for change and incident management, including being the escalation point for on-call, representing the team in incidents wash-ups, and on-call coordination, where relevant What ...

coding, testing and architectural implementation of the squad, ensuring it aligns to our standards Work in partnership with your peers across Product, Project Management, Design and Engineering to ensure your squad's roadmap and direction aligns with the strategic goals of the organisation Support the team to gather … advocate technical product improvements Lead recruitment and onboarding activities Support budgeting, contract and forecasting processes Act as the technical Service Owner for change and incident management, including being the escalation point for on-call, representing the team in incidents wash-ups, and on-call coordination, where relevant What ...

coding, testing and architectural implementation of the squad, ensuring it aligns to our standards Work in partnership with your peers across Product, Project Management, Design and Engineering to ensure your squad's roadmap and direction aligns with the strategic goals of the organisation Support the team to gather … advocate technical product improvements Lead recruitment and onboarding activities Support budgeting, contract and forecasting processes Act as the technical Service Owner for change and incident management, including being the escalation point for on-call, representing the team in incidents wash-ups, and on-call coordination, where relevant What ...

coding, testing and architectural implementation of the squad, ensuring it aligns to our standards Work in partnership with your peers across Product, Project Management, Design and Engineering to ensure your squad's roadmap and direction aligns with the strategic goals of the organisation Support the team to gather … advocate technical product improvements Lead recruitment and onboarding activities Support budgeting, contract and forecasting processes Act as the technical Service Owner for change and incident management, including being the escalation point for on-call, representing the team in incidents wash-ups, and on-call coordination, where relevant What ...

coding, testing and architectural implementation of the squad, ensuring it aligns to our standards Work in partnership with your peers across Product, Project Management, Design and Engineering to ensure your squad's roadmap and direction aligns with the strategic goals of the organisation Support the team to gather … advocate technical product improvements Lead recruitment and onboarding activities Support budgeting, contract and forecasting processes Act as the technical Service Owner for change and incident management, including being the escalation point for on-call, representing the team in incidents wash-ups, and on-call coordination, where relevant What ...

coding, testing and architectural implementation of the squad, ensuring it aligns to our standards Work in partnership with your peers across Product, Project Management, Design and Engineering to ensure your squad's roadmap and direction aligns with the strategic goals of the organisation Support the team to gather … advocate technical product improvements Lead recruitment and onboarding activities Support budgeting, contract and forecasting processes Act as the technical Service Owner for change and incident management, including being the escalation point for on-call, representing the team in incidents wash-ups, and on-call coordination, where relevant What ...