12 of 12 Remote Incident Management Jobs in Yorkshire

Incident Management Analyst (Entry Level) Hybrid working - Offices in Harrogate. Paying £24,500 + benefits. A leading Managed Services Provider is seeking a proactive and enthusiastic Incident Management Analyst to join their Service Desk team. This is an ideal opportunity for someone starting out in the industry who's eager to develop within a professional and … fast-paced environment. You'll play a vital role in managing customer incidents, ensuring clear communication, timely resolution, and continuous improvement across their processes. Key Responsibilities: Handle customer incident escalations and provide timely updates Monitor VIP and sensitive tickets to prevent SLA breaches Document incident reports and contribute to process improvements Conduct quality checks and support team training … Assist in integrating new customers and identifying problem tickets What We're Looking For: Strong communication and customer service skills Good attention to detail and time management Able to work under pressure and across teams Willingness to learn and tackle new technical areas ITIL 4 Foundation (desirable) Hybrid working - Offices in Harrogate. Paying £24,500 + benefits. Must be More ❯

maintain the applications that are in production or work on operational support and break-fix of our core IT business systems. The roles will include (but not limited to): Incident management and technical problem solving and resolution System upgrades and patching Systems administration Finding and implementing solutions to outdated processes Remediation work based on results of audit and … assessments Change management - code deployment and control These are technical roles primarily working on Windows OS within Azure and on-prem virtualised estate. Key responsibilities: Leadership and Management Working with our internal teams the post holder will play an active role to ensure that upgrades and patching is undertaken in a timely manner. Provide data to enable reporting … on project delivery to senior management and governance boards Feed data into the roadmap of projects with timelines of completion Proactively monitor services to ensure that they are performing as expected. understands key change management tools and processes. Service Delivery Work with team members to arrive at technical decisions and ensure the correct process is being followed at More ❯

within a timely manner to allow us to drive SLA performance. You’ll be accountable for ensuring high priority incidents are picked up and handed over to our Major Incident Management team to reduce our customers degradation or outage time. Ensure that reported faults and Service and requests are responded to in line with SLAs and all Company … effective, professional response and solution(s) to reported Incidents/Requests and restore normal service efficiently Take good care of all Company supplied tools and equipment Proactive 3rd party management and quick response to associated escalations Skills We Require Of You: Good interpersonal skills, polite telephone manner, effective communicator at all levels Understanding of the workings of a Service More ❯

within a timely manner to allow us to drive SLA performance. ~ You’ll be accountable for ensuring high priority incidents are picked up and handed over to our Major Incident Management team to reduce our customers degradation or outage time. ~ Ensure that reported faults and Service and requests are responded to in line with SLAs and all Company … effective, professional response and solution(s) to reported Incidents/Requests and restore normal service efficiently ~ Take good care of all Company supplied tools and equipment ~ Proactive 3rd party management and quick response to associated escalations Skills We Require Of You: Good interpersonal skills, polite telephone manner, effective communicator at all levels Understanding of the workings of a Service More ❯

within a timely manner to allow us to drive SLA performance. ~ You’ll be accountable for ensuring high priority incidents are picked up and handed over to our Major Incident Management team to reduce our customers degradation or outage time. ~ Ensure that reported faults and Service and requests are responded to in line with SLAs and all Company … effective, professional response and solution(s) to reported Incidents/Requests and restore normal service efficiently ~ Take good care of all Company supplied tools and equipment ~ Proactive 3rd party management and quick response to associated escalations Skills We Require Of You: Good interpersonal skills, polite telephone manner, effective communicator at all levels Understanding of the workings of a Service More ❯

Incident Response Analyst Cybersecurity Consultancy (UK-Based, Remote with Travel) We are currently working with an innovative and growing UK-based cybersecurity consultancy to recruit an Incident Response Analyst . This is an exciting opportunity to join a forward-thinking organisation that provides penetration testing and continuous vulnerability management services to a wide range of clients across … sectors. As part of the expanding Incident Response team, the successful candidate will play a critical role in detecting, analysing, and mitigating cyber threats. This role requires strong analytical thinking, problem-solving abilities, and the agility to operate in a fast-paced environment. Key Responsibilities: Conduct initial assessments of security incidents and contribute to incident management. Participate in … live Incident Response operations, including digital forensic investigations. Perform security assessments, threat intelligence gathering, and OSINT analysis. Collaborate across departments to ensure a comprehensive approach to cybersecurity. Engage directly with clients to retrieve relevant logs and access infrastructure for forensic analysis. Thoroughly document incidents, including timelines, affected systems, response actions, and improvement recommendations. Produce clear, detailed reports for client More ❯

Some examples of these issues are slow performance, connection problems, and an inability to access data. Support the team in the support and maintenance of systems, including software maintenance, incident management, testing, and implementation. Participate in the rollout of new technologies and upgrades. Maintain accurate documentation of systems, procedures, and configurations. Provide first-line support to internal users More ❯

curious, analytical thinker with a passion for technology and problem-solving, we want to hear from you! Role Support cyber security risk assessments, cyber security audits and cyber security incident management. Identify security threats and hazards to a system, service or processes to inform risk assessments and design of security features. Liaise with colleagues across the Council to ensure More ❯

through software delivery pipelines using Infrastructure as Code Maintaining and Developing Infrastructure - Curate the Container Orchestration, Monitoring, Messaging and Data Storage Platforms, developing any necessary integration Supporting Incidents - Assist Incident Management in Production all the way through impact assessment, service restoration and post-mortems, including being part of the SRE on call rotation Sharing Knowledge - Enabling development teams … gambling, and we are looking for people who can support our ethos. To apply to this post, you will have: A base in Leeds with working experience of an incident response model and fluency with observability and monitoring (Prometheus, Grafana) Experience defining alerts and implementing dashboards from existing monitoring and logging data Relentless focus on customer experience with good More ❯

bonus, 26 days holiday + flexible benefits A large-scale tech-driven organisation is looking for a Lead Site Reliability Engineer with a strong focus on leadership and team management . Around 70% of this role is about building, mentoring and directing a high-performing SRE team, setting strategy and driving operational excellence. The remaining 30% will be hands … and product teams to ensure seamless delivery and robust systems Oversee system reliability, availability and performance across large, business-critical platforms Provide technical guidance on automation, monitoring, scalability and incident management Support shared CI/CD services (Jenkins, GitLab, Concourse) and ensure AWS platforms meet operational best practice Produce regular reporting and communicate clearly with senior stakeholders Key More ❯

bonus, 26 days holiday + flexible benefits A large-scale tech-driven organisation is looking for a Lead Site Reliability Engineer with a strong focus on leadership and team management . Around 70% of this role is about building, mentoring and directing a high-performing SRE team, setting strategy and driving operational excellence. The remaining 30% will be hands … and product teams to ensure seamless delivery and robust systems Oversee system reliability, availability and performance across large, business-critical platforms Provide technical guidance on automation, monitoring, scalability and incident management Support shared CI/CD services (Jenkins, GitLab, Concourse) and ensure AWS platforms meet operational best practice Produce regular reporting and communicate clearly with senior stakeholders Key More ❯

bonus, 26 days holiday + flexible benefits A large-scale tech-driven organisation is looking for a Lead Site Reliability Engineer with a strong focus on leadership and team management . Around 70% of this role is about building, mentoring and directing a high-performing SRE team, setting strategy and driving operational excellence. The remaining 30% will be hands … and product teams to ensure seamless delivery and robust systems Oversee system reliability, availability and performance across large, business-critical platforms Provide technical guidance on automation, monitoring, scalability and incident management Support shared CI/CD services (Jenkins, GitLab, Concourse) and ensure AWS platforms meet operational best practice Produce regular reporting and communicate clearly with senior stakeholders Key More ❯