10 of 10 Remote Incident Management Jobs in Yorkshire

Tickets. Managing & resolving 3rd Line Incidents. Troubleshooting Networking Incidents - SD-WAN, Wi-Fi, Aruba, Cisco, Networking. ITIL Framework - aligning to the ITIL Framework - SLAs, Incident & Raising IT Change Requests etc. Skills Experience Required: 3rd Line IT Support - must have strong 3rd line IT Support experience. Strong Incident & Request … Management experience. 3rd Line IT Support - Incident, Problem Management & End User Compute experience. 3rd Line IT Support in an Enterprise Environment - carry out upgrades & maintenance. Detailed understanding of core IT Infrastructure products- 3rd Line IT Support level. SD WAN - ability to troubleshoot. Networking Troubleshooting - Aruba or Cisco … Third Parties when required - managed in a professional & timely manner - ownership of the resolution to agreed closure. ITIL Practices - understanding of ITIL Best Practices - Incident Management, Raising IT Changes etc. Collaborative Approach to Teamwork. Excellent Communication Skills. Desirable Experience: Cloud - AWS or Azure experience. Citrix Support. Benefits Package More ❯

Knowledge of OWASP vulnerabilities and security testing ISTQB certification Experience with source control tools like Git or Bitbucket Strong problem-solving, communication, and time management skills Minimum of 5 years in a Software Tester role Desirable Experience with Azure, SonarCloud, and CI/CD pipelines Knowledge of TDD practices … and identifying vulnerabilities Development: Designing, coding, testing, and reviewing complex programs Design: Improving product design and data structures Documentation: Creating clear and accurate documentation Incident Management: Handling incidents and change requests effectively Database Management: Managing queries and assisting in database design Business Impact: Contributing to project value More ❯

viable plans for delivering industry leading solutions on top of standard services and delivering in life support of GTT Enterprise customers. GTT’s Technical Management offering is a consultative, value-add professional services that provides a tailored experience to their client base. As a Technical Manager you will own … solution, understand the wider context of the solution with the customer and how it aligns with their business, bringing a holistic ITIL based Service Management structure to some of GTT’s most important Managed Customers. At any one time you will work on multiple client accounts and must have … excellence, agility, ownership, and responsibility. Becoming an invaluable partner to the client. Monitor industry networking updates, technologies, and best practices to improve overall network management and to remain informed of new technical developments and trends in the industry. Own the customer solution lifecycle from initial customer order onwards, highlighting More ❯

Job Tittle: Senior Mac Engineer ( macOS)/Mac Incident manager Location: Leeds (2 days a week on-site) Contract Length: 6 months Contract Type: Temporary Working Pattern: Full Time (40 hours a week) Rate: Highly competitive rate available for suitable candidates Are you ready to take your expertise in … a significant impact on shaping and scaling an enterprise macOS environment while being part of a thrilling modern workplace transformation. Essential Skills & Experience: Mac Management: Proven experience managing large Mac estates (1,000+ devices). Jamf Expertise: Deep expertise in Jamf Pro. Microsoft Proficiency: Strong knowledge of Intune, Microsoft … as Bash, Python, and Terraform for automation and configuration. Innovative Mindset: A demonstrated ability to innovate and challenge conventional enterprise IT approaches. Experienced in incident management and Coding configuration. Certification: JAMF 300 or 400 is essential What You'll Do: Design & Develop: Create innovative, enterprise-grade macOS solutions More ❯

a significant impact on shaping and scaling an enterprise macOS environment while being part of a thrilling modern workplace transformation. Essential Skills & Experience: Mac Management: Proven experience managing large Mac estates (1,000+ devices). Jamf Expertise: Deep expertise in Jamf Pro. Microsoft Proficiency: Strong knowledge of Intune, Microsoft … as Bash, Python, and Terraform for automation and configuration. Innovative Mindset: A demonstrated ability to innovate and challenge conventional enterprise IT approaches. Experienced in incident management and Coding configuration. Certification: JAMF 300 or 400 is essential What You'll Do: Design & Develop: Create innovative, enterprise-grade macOS solutions More ❯

a significant impact on shaping and scaling an enterprise macOS environment while being part of a thrilling modern workplace transformation. Essential Skills & Experience: Mac Management: Proven experience managing large Mac estates (1,000+ devices). Jamf Expertise: Deep expertise in Jamf Pro. Microsoft Proficiency: Strong knowledge of Intune, Microsoft … as Bash, Python, and Terraform for automation and configuration. Innovative Mindset: A demonstrated ability to innovate and challenge conventional enterprise IT approaches. Experienced in incident management and Coding configuration. Certification: JAMF 200 or 300 or 400 is essential What You’ll Do: Design & Develop: Create innovative, enterprise-grade More ❯

a significant impact on shaping and scaling an enterprise macOS environment while being part of a thrilling modern workplace transformation. Essential Skills & Experience: Mac Management: Proven experience managing large Mac estates (1,000+ devices). Jamf Expertise: Deep expertise in Jamf Pro. Microsoft Proficiency: Strong knowledge of Intune, Microsoft … as Bash, Python, and Terraform for automation and configuration. Innovative Mindset: A demonstrated ability to innovate and challenge conventional enterprise IT approaches. Experienced in incident management and Coding configuration. Certification: JAMF 200 or 300 or 400 is essential What You’ll Do: Design & Develop: Create innovative, enterprise-grade More ❯

expertise within the organization. Utilize ServiceNow to analyze the impact of the Mac Support service and manage critical issues. Support the day-to-day management of the wider service desk, ensuring departmental SLAs and metrics are achieved. Essential Technical Capabilities: Extensive experience with macOS and Apple hardware support. Deep … Relevant certifications, such as Apple Certified Support Professional (ACSP) or Apple Certified Technical Coordinator (ACTC), are a plus. Desired Skills: Experience with mobile device management (MDM) solutions for Apple devices. Knowledge of ITIL or other IT service management frameworks. Proficient troubleshooting experience with Microsoft Office 365 (Outlook, Word … in supporting colleagues both at home and in the office, including handling personal Wi-Fi issues and peripheral connectivity. Previous use of ServiceNow for incident management. Familiarity with smartphone technology (iPhone), particularly Mobile Application Manager and Microsoft Authenticator. What’s in it for You? This role is perfect for More ❯

expertise within the organization. Utilize ServiceNow to analyze the impact of the Mac Support service and manage critical issues. Support the day-to-day management of the wider service desk, ensuring departmental SLAs and metrics are achieved. Essential Technical Capabilities: Extensive experience with macOS and Apple hardware support. Deep … Relevant certifications, such as Apple Certified Support Professional (ACSP) or Apple Certified Technical Coordinator (ACTC), are a plus. Desired Skills: Experience with mobile device management (MDM) solutions for Apple devices. Knowledge of ITIL or other IT service management frameworks. Proficient troubleshooting experience with Microsoft Office 365 (Outlook, Word … in supporting colleagues both at home and in the office, including handling personal Wi-Fi issues and peripheral connectivity. Previous use of ServiceNow for incident management. Familiarity with smartphone technology (iPhone), particularly Mobile Application Manager and Microsoft Authenticator. What’s in it for You? This role is perfect for More ❯

expertise within the organization. Utilize ServiceNow to analyze the impact of the Mac Support service and manage critical issues. Support the day-to-day management of the wider service desk, ensuring departmental SLAs and metrics are achieved. Essential Technical Capabilities: Extensive experience with macOS and Apple hardware support. Deep … Relevant certifications, such as Apple Certified Support Professional (ACSP) or Apple Certified Technical Coordinator (ACTC), are a plus. Desired Skills: Experience with mobile device management (MDM) solutions for Apple devices. Knowledge of ITIL or other IT service management frameworks. Proficient troubleshooting experience with Microsoft Office 365 (Outlook, Word … in supporting colleagues both at home and in the office, including handling personal Wi-Fi issues and peripheral connectivity. Previous use of ServiceNow for incident management. Familiarity with smartphone technology (iPhone), particularly Mobile Application Manager and Microsoft Authenticator. What’s in it for You? This role is perfect for More ❯