2 of 2 Remote Journey Map Jobs in Yorkshire

Service Design activities including facilitating stakeholder workshops, identifying customer pain points, business/technology opportunities and constraints in order to design excellent customer and colleague experiences Develop customer journey maps, service definitions, service safaris, service blueprints and user flows and work with the wider UX team and Business Analysts to design end-to-end services Collaborate with cross More ❯

researchers, and engineers, leading the charge in translating intricate business challenges into elegant, user-centred service designs. Your responsibilities will include conducting comprehensive research , creating service blueprints and journey maps , and developing prototypes to test and refine solutions. You'll also be expected to mentor more junior designers and champion service design best practices across the organisation. Experience More ❯