Salesforce Technical Architect - Service Cloud & Agentforce
- Hiring Organisation
- Focus on SAP
- Location
- Yorkshire, UK
- Employment Type
- Full-time
This senior, hands-on role combines Salesforce Service Cloud and Agentforce architecture with Azure DevOps, CI/CD, Trunk-Based Development, enterprise integration and release governance. You will own the target-state Salesforce architecture, providing technical leadership from solution design through build, testing, automated deployment and production readiness, while … technical architecture across Salesforce Service Cloud and Agentforce, defining target-state application, integration, security, data and environment architecture. Architect Service Cloud solutions across Case Management, Omni-Channel, Knowledge, Entitlements, Digital Engagement, automation and AI-assisted customer service. Lead Agentforce architecture across agents, topics, actions, prompts, grounding, orchestration, workflows, escalation ...