7 of 7 Remote SLA Jobs in Yorkshire

hours/week). What you'll be doing to make a difference: Providing excellent customer service with clear communication and empathy. Logging and responding to support queries within SLA guidelines. Investigating and resolving issues. Escalating tickets to higher support levels as necessary. Collaborating with internal teams to align support with implementation and operational goals. Contributing to the development of More ❯

incidents, ensuring clear communication, timely resolution, and continuous improvement across their processes. Key Responsibilities: Handle customer incident escalations and provide timely updates Monitor VIP and sensitive tickets to prevent SLA breaches Document incident reports and contribute to process improvements Conduct quality checks and support team training Assist in integrating new customers and identifying problem tickets What We're Looking For More ❯

be ideal for this role.As this is very much a customer-facing role, excellent communication skills are required and previous experience of a call logging system and working to SLA's would be a huge advantage. What you'll get in return The Contract is initially for 3 Months/Hybrid Working/Day Rate is £120 and is INSIDE More ❯

ideal for this role. As this is very much a customer-facing role, excellent communication skills are required and previous experience of a call logging system and working to SLA's would be a huge advantage. What you'll get in return The Contract is initially for 3 Months/Hybrid Working/Day Rate is £120 and is INSIDE More ❯

suppliers. Experience implementing contract from local or national frameworks. Either CIPS qualified or with the relevant supplier and contract management experience. Experience of using KPI's and/or SLA's to drive improved supplier performance. Awareness of Information Management and Cyber Security essential. Strong verbal and written communication skills to liaise confidently across the team Strong MS Office skills. More ❯

for a wide range of network products. - Manage, design and report on Network, Network Security and associated technologies (mainly LAN, WAN, Firewall, and Load Balancer systems). - Systems monitoring, SLA’s, Operational procedures and training. - Fault management and Installations. - Automation and scripting - Participate in IT projects, implement approved designs, and transition to BAU - Proactively monitor and report on capacity and More ❯

solutions and data service integration Coordinate with cross-functional teams on technical solution delivery Serve as primary client contact for technical and solution matters Oversee full project lifecycle and SLA compliance Drive business growth through contract renewals and service expansion Required Qualifications : Minimum 4 years in account/project management, preferably in utilities or data services Experience managing complex multi More ❯