5 of 5 Remote/Hybrid SLA Jobs in Yorkshire

effectively as part of a Service Desk team Prioritising incoming requests via the ticketing system, categorising and logging issues accordingly. Ensuring Service Level Agreements (SLA’s) are met, and tickets are completed within target Actively troubleshooting problems/issues to provide end user resolution Demonstrating excellent customer service skills when ...

hardware/software Installation of equipment at customer site and providing training for use. Management of own diary to build and install projects within SLA’s Stock taking and reporting Stock ordering and management Training An apprenticeship includes regular training with a college or other training organisation At least ...

Control-M/EM, Server, Agents) to support business-critical processes. Job Scheduling & Monitoring Create, schedule, and monitor batch jobs; troubleshoot failures and ensure SLA compliance. Upgrade Management Plan and perform Control-M application upgrades to version 9.0.22 across a global estate, including: Testing : Validate upgrade packages and conduct regression ...

Have Experience 8–12 years in IT production support/operations for complex, global banking applications Proven in incident management (Major Incident response, triage, SLA management, RCA facilitation) Hands-on with monitoring & logging: Splunk, AppDynamics, Grafana Strong in Unix/Linux & Windows, networking basics (TCP/IP, DNS, firewalls … systems (e.g., Splunk, AppD) to proactively detect issues and analyze performance metrics. Provide regular reports to senior management on system health, incident trends, and SLA adherence. Process Improvement: Enhance support processes, tools, and documentation to improve operational efficiency and response times. Collaborate with SRE and DevOps teams to integrate automation ...

mechanics for anchoring a “favorite companion,” context handover, NPS/CSAT. Supply/Operations — recruiting and training companions (Companion Academy), scheduling/Workforce, response SLA, QA/audit. Trust & Safety — content policies (ban on sexual/offline), real-time moderation/post-moderation, incidents and appeals, transparency. AI-hybrid — phased …/marketplace (wellness/communications/telemedicine/EdTech), managed P&L Scaling supply operations (contact centers/gig) 1k–10k+ providers; Workforce/SLA Trust & Safety/UGC policies, passing App Store/Google Play requirements. Data-driven products: A/B tests, pricing, monetization. Experience implementing AI assistants ...