5 of 5 Remote/Hybrid SLA Jobs in Yorkshire

being met and disseminate information to relevant teams. Managing all questions and queries relating to the onboarding process and providing sufficient response meeting SLA and quality targets. Managing risk, change and escalation as appropriate. Being a point of contact as an onboarding specialist providing excellent customer service and ability ...

Line Support team and act as escalation point for networking issues. The role emphasizes service delivery, mentoring engineers, improving processes, and maintaining strong SLA performance. Immediate applications are encouraged. #J-18808-Ljbffr ...

support across schools and businesses in the East Riding. You will provide on-site and remote 1st and 2nd line support, ensuring services meet SLA requirements and corporate policies. Working to deadlines, you will assist in system upgrades, health checks, and patch management while maintaining security controls and data protection ...

seeking a Senior Db2 Database Administrator to design, implement, and support database technology within a complex enterprise environment. The role focuses on service quality, SLA improvement, automation, security, high availability, and policy compliance. The position requires a hybrid work setup (3 days onsite per week, BPSS clearance) and will involve ...

networking, whilst providing hands-on leadership, coaching and development to your team. Your responsibilities will include: Managing daily Service Desk operations, ticket queues and SLA performance Leading, mentoring and developing 1st and 2nd Line Support Engineers Acting as an escalation point for complex technical and networking issues Monitoring KPIs, identifying … Team Leader, Service Desk Team Leader, IT Support Manager, 1st Line Support, 2nd Line Support, Networking, Microsoft 365, Windows, macOS, Linux, MSP, Incident Management, SLA Management, ITIL, Technical Support, Sheffield #J-18808-Ljbffr ...