and commercial performance within the contact centre environment and is crucial for monitoring and analysing the metrics that drive our commercial success. The role holder will handle regular reporting and deep dives on indicators such as Bill-to-Pay ratios, productive hours delivered vs. paid hours, pricing vs. actual cost variances, and other relevant financial KPIs. By evaluating … also understands call centre operations and terminology - enabling them to contextualize data and spot opportunities for efficiency or revenue enhancement. Responsibilities will include but are not limited to: Reporting on Commercial KPIs: Own the accurate production of regular reports and dashboards that track key commercial metrics including the build and update of Power BI dashboards and Excel reports … Management, Finance, and IT - to ensure data accuracy and consistency across systems by building strong cross-functional partnerships. Process Improvement & Ad-Hoc Analysis: Participate in initiatives to improve reporting processes or operational efficiency. This can include refining the data collection methods, automating aspects of the reporting (to reduce manual work), or conducting ad-hoc analyses when More ❯
not limited to: Data-Driven Insight Generation: Aggregate and analyse data from multiple sources to produce actionable insights that improve process quality, workforce productivity, and account profitability. Executive Reporting & Storytelling: Develop and deliver regular insight reports and presentations for senior leadership, translating complex analyses into clear, compelling narratives and recommendations. Strong communication skills are essential. Continuous Improvement Initiatives … tools. Proficiency with Power BI and other BI tools (and their underlying data modeling concepts) is expected, alongside advanced Excel (power queries, pivot tables) and working knowledge of SQL or databases. While technical BI expertise is important, we value the ability to synthesize data from multiple systems into cohesive insights that drive action more than mere tool mastery. … to completion - identifying what needs to be analysed, executing the analysis, and following through on implementation of recommendations. Skills/Experience Desired Use of Visual analytics software Azure SQL/Synapse Azure Data Factory SQLServerReportingServices DAX More ❯
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Hays
Your new company Hays Technology are recruiting an EDM/ETL Developer to join a leading organisation within the financial services sector. This is a permanent role based in Leeds, offering the opportunity to work within a high-impact technology division focused on data management and innovation. Your new role In your new role, you'll be part … effectively. What you'll need to succeed Essential skills and experience Strong SQL, SQLServer and ETL skills Experience with MSBI stack (SSIS, SSRS, SSAS) Familiarity with version control tools (e.g. Git, Azure DevOps) Strong problem-solving and debugging capabilities Ability to communicate effectively with technical and non-technical stakeholders Desirable skills Experience in More ❯
Leeds, West Yorkshire, United Kingdom Hybrid / WFH Options
Tenth Revolution Group
hands-on skills with Azure data tools and SQL/Python Knowledge of medallion lakehouse design and large-scale data integration Experience with Power BI, SSIS, SSAS, SSRS, and data modelling Ability to write complex queries, stored procedures, and notebooks Exposure to MDX/DAX and BI concepts A collaborative mindset and strong communication skills Benefits: Competitive salary More ❯
Sheffield, South Yorkshire, England, United Kingdom Hybrid / WFH Options
Tenth Revolution Group
hands-on skills with Azure data tools and SQL/Python Knowledge of medallion lakehouse design and large-scale data integration Experience with Power BI, SSIS, SSAS, SSRS, and data modelling Ability to write complex queries, stored procedures, and notebooks Exposure to MDX/DAX and BI concepts A collaborative mindset and strong communication skills Benefits: Competitive salary More ❯
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
JNBentley
Do you have experience as an SQL Developer and want to take your career further in a thriving office environment? Are you a strong communicator who works well within a team? Do you understand data pipeline tools and data modelling? We're seeking an SQL Developer to join our expanding Database team in Leeds! In the … maintain existing applications Use data to deliver business improvements and support informed decision-making Work with stakeholders on data extraction and manipulation tasks Write and optimise in-application SQL statements Provide user support for report errors, debugging, and issue resolution Integrate new datasets into the data warehouse Create and maintain SQL data feeds across internal, partner … Azure) Familiarity with data pipeline tools (e.g., SSIS, Spark) Strong grasp of data warehousing and data modelling principles Experience undertaking development work in C# Ability to create and troubleshoot SSRS reports Skill in debugging VBA macros linked to stored procedures for reporting Desirable: Degree-level education in a STEM subject What's in it for you? Enjoy hybrid More ❯