3 of 3 Remote/Hybrid Software Analyst Jobs in Yorkshire

Source Group International is seeking a Technical Support Analyst in Sheffield. The role focuses on SQL troubleshooting, software support, and direct customer interaction within a public sector software environment. You will manage support tickets, assist with Windows/AD issues, and provide clear technical resolutions. The position ...

specialist consultancy. With deep sector knowledge gained over 30 years, we are trusted by transport authorities, bus operators and rail operators worldwide. Our software spans planning and scheduling, control room and incident management, safety and compliance, customer information and commercial analytics for bus and rail operators, haulage and transport … defined customer Service Level Agreements Escalate issues that cannot be resolved as required Input details of support tickets into Velociti's customer support tracking software (Zendesk) Document troubleshooting and problem resolution steps and write knowledgebase articles for recurring support requests Provide excellent customer service by always putting the customer ...

Velociti Solutions Limited in Sheffield is seeking a Customer Support Specialist to deliver first and second line support via phone, email and self-service portal. You will troubleshoot, document resolutions, and escalate where needed while ...