2 of 2 Remote Support Manager Jobs in Yorkshire

Product Support Manager We’re partnering with a fast-growing UK SaaS business on a pivotal Product Support Manager hire. You’ll lead day-to-day support operations, raise the bar on service quality, and turn customer feedback into product improvements, all while helping a scaling platform keep users happy and engaged. Role Overview: Location … Leeds City Centre/Hybrid (2+ days per week) Package: £35,000–£40,000 per annum & benefits Industry: Cyber Security/SAAS What You’ll Be Doing: Owning the support function day to day, workflows, staffing, priorities and standards. Setting and tracking performance metrics (think SLA, CSAT, first/average response times) and acting on the data. Handling escalations … issues, prioritise bugs, and feed insight back into the roadmap. Building and refining knowledge bases for customers and internal teams. Spotting trends, recurring problems and automation opportunities to scale support efficiently. Coordinating comms and response during incidents/outages; keeping stakeholders in the loop. Working closely with Customer Success and Sales to protect retention and satisfaction. Main Skills Needed More ❯

within City Health Care Partnership. The successful candidate must have experience of leading SystmOne projects and configuration, along with a keen interest in business intelligence. Based at the Business Support Centre in Hull the role may also require you to travel across the East Riding with occasional visits to the Northwest. We are also able to offer hybrid working … for developing clinical systems. You must have excellent communication and engagement skills and be both effective and comfortable operating within a fast-paced and demanding environment. Key Responsibilities Project support the implementation of new SystmOne units Project support on SystmOne migration work Analyse and implement new functionality that crosses our clinical systems, both SystmOne and external integration systems … e.g. 111 Direct Booking Supervision responsibilities Support our Training Manager in successful delivery of any training requests At CHCP, we're passionate about people, we recognise that high quality care is delivered by high quality professionals who are appreciated, respected, and supported, which is why we want to give all our colleagues the chance to shine. Work with More ❯