2nd Line support engineer - chance to become 3rd (plus training) Leeds REF 936
- Location
- Leeds, England, United Kingdom
What's involved? Provide excellent customer service Work to deadlines and adapt priorities to meet customer SLAs Be included in the 24/7 support rota Perform regular Network and Active Directory management tasks Report, update and track incidents using service desk system Ensure that customers are kept … times Skill requirements: Experience in providing 1st/2nd Line IT support, ideally in a helpdesk/MSP environment Technical knowledge of Microsoft Windows, both desktop and server operating systems Excellent communication skills – both written and verbal Able to work on own and under pressure Self-motivated Good ...