5 of 5 1st Line Support Analyst Jobs in the UK excluding London

1st Line Technical Support Analyst Location: Glasgow (Hybrid working may be available after the probationary period) Salary: Competitive + Benefits Job Type: Full-time/May consider Part-time setup Our client is an established IT services provider, committed to offering high-quality … support solutions to businesses. They are looking for a 1st Line Technical Support Analyst to join their fast-paced and dynamic support team. Key Responsibilities: Act as the first point of contact for IT-related queries. Diagnose and resolve … basic software, hardware, and connectivity issues. Escalate complex technical problems to the appropriate support teams. Document and track all customer interactions and solutions provided. Assist with basic user training and system guidance. What's on Offer: Competitive salary with training and career development. Hybrid working arrangements after probation. More ❯

Friday; 8.30am 5pm (1 hour lunch), 3 days working from home, 2 days in the office (Monday and Wednesday TBC) Benefitsfor the IT Support Desk Analyst: 25 days holiday Hybrid working - 3 days working from home, 2 days in the office (days to be confirmed) Pension … delighted to be working with a well-established and growing Company based in Ringwood who are looking to recruit an Level 1 IT Support Desk Analyst on a permanent basis. This vital role will ensure the operational delivery and maintenance … of IT solutions across the organisation. Requirements of the IT Support Desk Analyst: Experience within IT Support at 1st line helpdesk level Ability to troubleshoot and resolve problems Good communication skills Ability to prioritise workload and maintain deadlines Excellent attention to More ❯

who specialise in Logistics, and Supply Chain. They are looking to expand their IT function by adding an ambitious, eager to learn IT Support Analyst. This is a senior role in the … team, and an exciting to time to join the organisation. Job Function: Responsible for providing support for ICT systems and services from 1st to 3rd line. You will ensure the secure, effective operation of all ICT systems alongside our support partners. The ideal candidate will … technologies. This role involves resolving escalated support issues, leading IT projects, maintaining security best practices, and providing technical expertise as well as 1st Line cover. Key responsibilities and accountabilities include (but are not limited to): Providing user support via phone and their bespoke More ❯

1st Line Support Technician As a 1st Line IT Support Technician, you will be the first point of contact for resolving technical issues, providing essential support to users across the organisation. This is a hybrid role with … days onsite work per week in Ipswich. Key Responsibilities: Provide first-line technical support via phone, email, and in-person Log and track IT support tickets in service management system Perform initial diagnosis and troubleshooting of hardware and software issues Reset passwords and manage … configurations Escalate complex issues to second-line support teams Maintain accurate documentation of support interactions Requirements: Experience in 1st Line IT Support within Microsoft environments Familiarity with Office 365 and Active Directory Understanding of hardware components and basic network More ❯

per annum - Hull Principal IT are working with an industry leading and award-winning managed technology provider that are looking for a 1st line helpdesk analyst to join their team. In this role you will play a vital part in supporting their future strategy. They … full time with the Technical Support Team with your priorities being: Support customer with day-to-day IT issues. Implementing 1st time fixes. Dealing with support requests. Taking inbound calls. Making outbound calls. Desired Skills: Experience with Microsoft 365. Experience with Windows Server. … teams building and social events, ongoing development and training plus many more. How to Apply : If you are interested in hearing more about this 1st Line support vacancy or interested in applying for the role please email me at or contact Principal IT Directly on More ❯