Job Title : Application Support Analyst - 1stLineSupport Location : Shipley, West Yorkshire Salary : 24,000 - 26,000 per annum Job type : Full time - Permanent Job overview: We are seeking a proactive and customer-focused Application Support Analyst to join our 1stLineSupport team. You'll … experience. This role offers excellent training, exposure to a wide range of technologies, and opportunities to progress into 2nd line support. Responsibilities: Act as the firstline of service for customers, logging and managing tickets from phone calls, emails, and live chat. Resolve 1stline incidents and queries, ensuring timely, accurate, and … customer service mindset and the ability to explain technical concepts clearly. Desirable Skills: 2+ years of experience in customer or technical support within a complex environment. Previous 1stlinesupport and remote troubleshooting experience. MS SQL Server (T-SQL) skills, including: Writing and executing SELECT statements Making database alterations Profiling to identify and More ❯
Job Title : Application Support Analyst - 1stLineSupport Location : Shipley, West Yorkshire Salary : £24,000 - £26,000 per annum Job type : Full time - Permanent Job overview: We are seeking a proactive and customer-focused Application Support Analyst to join our 1stLineSupport team. You'll … experience. This role offers excellent training, exposure to a wide range of technologies, and opportunities to progress into 2nd line support. Responsibilities: Act as the firstline of service for customers, logging and managing tickets from phone calls, emails, and live chat. Resolve 1stline incidents and queries, ensuring timely, accurate, and … customer service mindset and the ability to explain technical concepts clearly. Desirable Skills: 2+ years of experience in customer or technical support within a complex environment. Previous 1stlinesupport and remote troubleshooting experience. MS SQL Server (T-SQL) skills, including: Writing and executing SELECT statements Making database alterations Profiling to identify and More ❯
1stLineSupport Engineer I am recruiting in London for a 1stLineSupport Engineer for a award winning IT Managed Service Provider (MSP). You must have 1-2 years experience within an IT Support role within an IT MSP, along with either AZ-900 or SC … As a 1stLineSupport Engineer you will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services and effective problem management. 1stLineSupport Engineer Benefits: Hours: 7.5 … Package Offered - Gym membership, Vitality at Work Business rewards & benefits, Cycle to Work scheme, quarterly team nights out/events, monthly games night with pizzas and breakfast on Wednesdays! 1stLineSupport Engineer Experience: 1-2 years proven experience in an IT support role Experience of working to an ITIL framework in a More ❯
1stLineSupport Engineer Up to £28,000 DOE London I am recruiting in London for a 1stLineSupport Engineer for a award winning IT Managed Service Provider (MSP). You must have 1-2 years experience within an IT Support role within an IT MSP, along … with either AZ-900 or SC-900 As a 1stLineSupport Engineer you will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services and effective problem management. 1stLine … scheme, quarterly team nights out/events, monthly games night with pizzas and breakfast on Wednesdays! Exams towards certifications relevant for your role fully paid for by my client! 1stLineSupport Engineer Experience: MSP background 1-2 years proven experience in an IT support role Experience of working to an ITIL framework More ❯
london (city of london), south east england, united kingdom
Gold Group Ltd
1stLineSupport Engineer Up to £28,000 DOE London I am recruiting in London for a 1stLineSupport Engineer for a award winning IT Managed Service Provider (MSP). You must have 1-2 years experience within an IT Support role within an IT MSP, along … with either AZ-900 or SC-900 As a 1stLineSupport Engineer you will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services and effective problem management. 1stLine … scheme, quarterly team nights out/events, monthly games night with pizzas and breakfast on Wednesdays! Exams towards certifications relevant for your role fully paid for by my client! 1stLineSupport Engineer Experience: MSP background 1-2 years proven experience in an IT support role Experience of working to an ITIL framework More ❯
1stLineSupport Engineer Up to £28,000 DOE London I am recruiting in London for a 1stLineSupport Engineer for a award winning IT Managed Service Provider (MSP). You must have 1-2 years experience within an IT Support role within an IT MSP, along … with either AZ-900 or SC-900 As a 1stLineSupport Engineer you will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services and effective problem management. 1stLine … scheme, quarterly team nights out/events, monthly games night with pizzas and breakfast on Wednesdays! Exams towards certifications relevant for your role fully paid for by my client! 1stLineSupport Engineer Experience: MSP background 1-2 years proven experience in an IT support role Experience of working to an ITIL framework More ❯
1stLineSupport Engineer The following information provides an overview of the skills, qualities, and qualifications needed for this role. Up to £28,000 DOE London I am recruiting in London for a 1stLineSupport Engineer for a award winning IT Managed Service Provider (MSP). You must … have 1-2 years experience within an IT Support role within an IT MSP, along with either AZ-900 or SC-900 As a 1stLineSupport Engineer you will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving … the managed services delivered through additional company services and effective problem management. 1stLineSupport Engineer Benefits: Hours: 7.5 hours a day on a fortnightly shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm) Holidays: 20 days per year, plus bank holidays. After 3 years continuous service, an extra day annual More ❯
Nether Poppleton, York, North Yorkshire, England, United Kingdom
Invigorate Recruitment
1stLineSupport Technician York (YO26) £26,500 pa Invigorate Recruitment is working with its client a leading UK training provider. They are seeking an enthusiastic and passionate person to join their Digital team as a 1stLineSupport Technician. As the 1stLineSupport … will work on a variety of projects with a small team allows team members to get involved and make a real difference in the company. Key Responsibilities of the 1stLineSupport Technician: Capturing, managing and completing IT support tickets Answering phone and providing support (can be remote desktop support … of equipment and supplies for multiple-departments Fault finding and diagnostics Hardware maintenance & upgrades Managing user accounts across various systems QA Testing of new systems Skills & Experience of the 1stLineSupport Technician: Good communication skills; both verbal and written Extremely organised Experience in Windows & Mac OS Knowledge of Unix/Linux is preferable Ability More ❯
IT Service Desk Analyst/1stLineSupport Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst/1stLineSupport Analyst to join our Leeds based law firm on a permanent basis. IT Service Desk Analyst/1stLineSupport Analyst … of contact within the IT Service Desk and must have excellent customer service skills, the ability to multi-task and remain calm under pressure. IT Service Desk Analyst/1stLineSupport Analyst Key Responsibilities: • Providing a professional and consistent level of Technology support to all staff • Responding to incoming incidents and requests … of reoccurring incidents and potential issues • Keeping customers apprised and updated • Escalating problems to the senior team members and third-party suppliers where necessary IT Service Desk Analyst/1stLineSupport Analyst Attributes/Skills: • Experience working within a law firm is highly desirable • Knowledge of Windows 10 and Microsoft Office 365 • Understanding of More ❯
Sheffield, South Yorkshire, England, United Kingdom Hybrid / WFH Options
RecruitmentRevolution.com
vending management systems. We have an exciting opportunity for an SaaS/IT Support Engineer to join our multi-award-winning team. The Role at a Glance: 1stLine IT Support Engineer - Desktop, SaaS, ApplicationsSheffield (S8)/Hybrid 2 Fixed Days Per Week £25,000 - £28,000 Dependent on ExperienceFull Time - Permanent … in EMEA. Role Purpose: Supporting, engaging and managing clients use of our vending management system to make them more profitable and efficient Your Background/Skills: Customer Service, FirstLineSupport, Excellent Communication, Software Testing, Software Support, Client Management. More About Us: We are SB Software . Our vending management software was created right … grow apace, as new clients choose to join up. A typical week as a 1stLine IT Support Engineer: + Effectively responding to first-linesupport queries from customers using the company’s software via phone call and email+ Providing an accurate, efficient and customer-focused response+ Escalating issues to 2nd More ❯
vending management systems. We have an exciting opportunity for an SaaS/IT Support Engineer to join our multi-award-winning team. The Role at a Glance: 1stLine IT Support Engineer - Desktop, SaaS, Applications Sheffield (S8)/Hybrid 2 Fixed Days Per Week £25,000 - £28,000 Dependent on Experience Full Time … in EMEA. Role Purpose: Supporting, engaging and managing clients use of our vending management system to make them more profitable and efficient Your Background/Skills: Customer Service, FirstLineSupport, Excellent Communication, Software Testing, Software Support, Client Management. More About Us: We are SB Software . Our vending management software was created right … grow apace, as new clients choose to join up. A typical week as a 1stLine IT Support Engineer: + Effectively responding to first-linesupport queries from customers using the company s software via phone call and email + Providing an accurate, efficient and customer-focused response + Escalating issues More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
AWD online
1stLine IT Support Engineer An excellent opportunity for a proactive and customer-focused 1stLine IT Support Engineer to join a dynamic technology team supporting clients across cloud, network, and desktop environments. If you’ve also worked in the following roles, we’d also like to hear from you … JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday ** Fantastic Career Progression Opportunities ** JOB OVERVIEW We have a fantastic new job opportunity for a 1stLine IT Support Engineer to provide first-class technical support and customer service within a fast-paced managed services environment. As a 1st … IT Support Engineer you will troubleshoot a variety of hardware and software issues, ensuring client satisfaction through clear communication and timely resolutions. Working as a 1stLine IT Support Engineer, you will gain exposure to Windows, macOS, Microsoft 365, Azure AD and Intune, developing your skills across cloud and cybersecurity technologies More ❯
Shoreham-By-Sea, West Sussex, Southwick, United Kingdom
Clearwater People Solutions
Our client, an established MSP, are currently recruiting for a 1stLineSupport Technician to join their growing team. Working for an MSP, the 1stLineSupport Technician will gain access to supporting a wide range of technologies and clients. Key responsibilities for the 1stLineSupport … staff Direct reporting and working closely with the senior management team. This is an office-based role. Some onsite works where required. Occasional overtime offered Key Experience for the 1stlineSupport Technician Ability to work independently and as part of a team. Working in a pressurised environment handling multiple tickets and incoming requests Exceptional … customer service skills and engagement. Minimum 1 year working within an MSP 1stLine Service desk experience Experience of working with Microsoft technologies Please apply as directed More ❯
1stLine IT Support Technician/London (Fully Office Based)/Competitive Salary (Up to £30K) + Benefits Tech Ahoy is a growing Managed Services Provider (MSP) delivering reliable, security-focused IT solutions to a diverse portfolio of clients across a variety of sectors. We are seeking a proactive and service-oriented 1stLine … and friendly working environment Regular team socials and professional development sessions Excellent transport links via Elizabeth Line, Thameslink, and Metropolitan Line Key Responsibilities of the 1stLine IT Support Technician: Serve as the first point of contact for incoming IT support requests (via phone, email, and ticketing system) Provide … 3rd linesupport team Deliver exceptional customer service to clients, both remotely and on-site when required Required Skills and Experience: Previous experience in a 1stlinesupport, helpdesk, or similar technical role Familiarity with both macOS and Windows operating systems Basic knowledge of networking concepts (TCP/IP, DNS, DHCP More ❯
1stLineSupport Engineer Up to £28,000 Hampshire: Commutable from Portsmouth, Fareham, Southampton We are looking for a 1stLineSupport Engineer to join a thriving company in a time of growth. They offer a genuinely fun and friendly working environment, with opportunities for progression. You are not just … a number within this company. In this position you will provide 1stLine IT Support to my clients’ growing customer base. Requirements: 1stLinesupport/Service Desk experience Windows Server 2008 - 2022 Active Directory, Exchange Hyper V Networking O365/Azure Your communications skills, both written and verbal, must More ❯
1stLineSupport Engineer Up to £28,000 Hampshire: Commutable from Portsmouth, Fareham, Southampton We are looking for a 1stLineSupport Engineer to join a thriving company in a time of growth. They offer a genuinely fun and friendly working environment, with opportunities for progression. You are not just … a number within this company. In this position you will provide 1stLine IT Support to my clients’ growing customer base. Requirements: 1stLinesupport/Service Desk experience Windows Server 2008 - 2022 Active Directory, Exchange Hyper V Networking O365/Azure Your communications skills, both written and verbal, must More ❯
Job Title: 1stLineSupport Engineer Location: Just outside Ipswich (office-based) Salary: £25,000 - £30,000 per annum Contract: Full-time, Permanent Are you passionate about IT and enjoy helping people solve technical problems? We're looking for a customer-focused 1stLineSupport Engineer to join our clients … own vehicle is required. Key Responsibilities Act as the first point of contact for IT support queries, providing face-to-face and remote assistance. Diagnose and resolve 1stline technical issues across hardware, software, and network environments. Escalate more complex issues to the 2nd line team when required. Configure and maintain desktops, laptops … mobile devices, and peripherals. Deliver an excellent customer experience, ensuring end-users feel supported and informed. Skills & Experience Previous experience in a 1stLine IT Support or Service Desk role. Confident troubleshooting issues with Windows OS, Microsoft 365, and basic networking. Strong communication skills with a customer-first approach. Ability to prioritise tasks and manage More ❯
Alderley Edge, Cheshire, United Kingdom Hybrid / WFH Options
1stLine Service Desk Engineer Location: Hybrid working position Business Area: Cloud and Devices Support Salary Details: Up to £25,000 per annum depending on experience... We re looking for a technical, customer-focused 1stLine Service Desk Engineer to join our Cloud and Devices Support team. … Reporting into the Cloud & Devices Support Team Leader, this opportunity requires an enthusiastic, committed and hardworking individual who can communicate clearly with our customers and provide firstline ICT support. Deliver exceptional 1stLinesupport to our customers by clearly communicating support and solutions and accurately logging customer support issues on our systems. Escalate support incidents to 2nd & 3rd Line engineers when a first-time fix cannot be achieved within a reasonable timeframe. Ensure all customer interactions meet our agreed service benchmarks. Understand core Chess products and services and help identify up-sell opportunities across the range. Excellent telephone manner and communication skills. More ❯
1stLineSupport Engineer | Sale, Cheshire (Head Office) | £23,809 + Great Benefits Kickstart your IT career with Venom IT – one of the UK’s fastest-growing cloud service providers! Are you passionate about tech and ready to take your first big step into the IT world? Do you thrive on helping people and solving … problems? At Venom IT , we’re on the hunt for a driven and enthusiastic 1stLineSupport Engineer to join our award-winning support team in Sale. We’re not your average MSP. We move fast, think big, and deliver exceptional cloud and IT services to a huge range of clients — and we … dental cashback) Gym membership & Reward Gateway discount scheme Length of Service bonuses & development opportunities Onsite parking & great team socials – we celebrate wins, big and small! Key Responsibilities of the 1stLineSupport Engineer: Responding to IT helpdesk requests via phone, email, and our ticketing system. Troubleshooting technical issues (user accounts, email, backups, server checks, and More ❯
Harrogate, England, United Kingdom Hybrid / WFH Options
Fruition Group
Job Title: IT Helpdesk Technician (1stLineSupport) - Hybrid/Harrogate Location: Harrogate (3 days office/2 days home) Salary: Up to c.£30,000 DOE + Generous Weekend and Bank Holiday On‐Call Allowance Why Apply? This is an exciting opportunity for an experienced IT Helpdesk Technician to work in a modern, technology … thinking team where your input will be valued, your ideas will be heard, and your work will directly influence how technology supports services nationwide. IT Helpdesk Technician Responsibilities Deliver 1stline IT support both remotely and on‐site Manage and resolve incidents via the IT Service Management platform Configure, deploy, and maintain laptops, desktops, and … hybrid cloud migration projects and internal IT initiatives Participate in the weekend on‐call support rota (with allowance) IT Helpdesk Technician Requirements Essential: Previous experience in a 1stLine IT Support/Helpdesk role Strong knowledge of Windows 10/11 and Microsoft 365 Understanding of Active Directory and Microsoft Entra ID Familiarity More ❯
york, yorkshire and the humber, united kingdom Hybrid / WFH Options
Fruition Group
Job Title: IT Helpdesk Technician (1stLineSupport) - Hybrid/Harrogate Location: Harrogate (3 days office/2 days home) Salary: Up to c.£30,000 DOE + Generous Weekend and Bank Holiday On‐Call Allowance Why Apply? This is an exciting opportunity for an experienced IT Helpdesk Technician to work in a modern, technology … thinking team where your input will be valued, your ideas will be heard, and your work will directly influence how technology supports services nationwide. IT Helpdesk Technician Responsibilities Deliver 1stline IT support both remotely and on‐site Manage and resolve incidents via the IT Service Management platform Configure, deploy, and maintain laptops, desktops, and … hybrid cloud migration projects and internal IT initiatives Participate in the weekend on‐call support rota (with allowance) IT Helpdesk Technician Requirements Essential: Previous experience in a 1stLine IT Support/Helpdesk role Strong knowledge of Windows 10/11 and Microsoft 365 Understanding of Active Directory and Microsoft Entra ID Familiarity More ❯
agreed time constraints. Offer advice, provide training and assistance to users to assist them in resolving technical issues and in the correct use of Laboratory IT systems. Offer firstlinesupport for the Laboratory Information Management Systems (LIMS) and all hardware, software across pathology ensuring any issues or problems are timely resolved. Work collaboratively with other … the UK to be considered. Please click the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; 1stLine Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1stLine Helpdesk Engineer, IT Support Technician … 1stLineSupport Engineer, may also be considered for this role. More ❯
agreed time constraints. Offer advice, provide training and assistance to users to assist them in resolving technical issues and in the correct use of Laboratory IT systems. Offer firstlinesupport for the Laboratory Information Management Systems (LIMS) and all hardware, software across pathology ensuring any issues or problems are timely resolved. Work collaboratively with other … the UK to be considered. Please click the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; 1stLine Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1stLine Helpdesk Engineer, IT Support Technician … 1stLineSupport Engineer, may also be considered for this role. More ❯
Guildford, Surrey, United Kingdom Hybrid / WFH Options
Faith Recruitment
Our growing client based in Guildford are looking for an 1stLineSupport to join their team. If you have experience working within IT and are technically minded then this role could be a fantastic position for you! Why join our client? Progression in time Development on key skills Hybrid working Free parking The 1stLineSupport will: Work closely with the Head of IT daily Be the first point of contact for clients Troubleshoot and issue resolutions when required Set up, configure, and maintain laptops, desktops Take responsibility for new users in the company and close down old accounts Escalate issues that are unable to be resolved Maintain accurate … and Microsoft 365 daily Deliver equipment to clients then required Build and maintain PC's and servers Set up training sessions with new users To be considered for the 1stLineSupport you will: Maintain fantastic communication skills Have a minimum of 2 years IT experience, specifically Work with flexibility Maintain proven experience with Active More ❯
We are looking for a 1stLineSupport Engineer to join a thriving company in a time of growth. They offer a genuinely fun and friendly working environment, with opportunities for progression. You are not just a number within this company. In this position you will provide 1stLine IT Support to my clients' growing customer base. Requirements: 1stLinesupport/Service Desk experience Windows Server 2008 - 2022 Active Directory, Exchange Hyper V Networking O365/Azure Your communications skills, both written and verbal, must also be exemplary. You will be working in a fast-paced environment so your organisational skills must also More ❯
