1 to 25 of 83 Permanent 1st Line Support Jobs in the UK

Support Analyst, Service Desk, 1st line, Entry-level COR7380A An excellent, award winning company seeks a Support Analyst/Service Desk Analyst – with some existing commercial IT experience - for a varied role within a dynamic SME environment. The Role In a varied and highly-visible role, the Support Analyst/Service … Desk Analyst will be given the necessary training and support to provide support services to approximately 850 users across multiple sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project work. My client operates a modern Microsoft environment based-around core technology … Analyst/Service Desk Analyst, include: 25 days' holiday On-call allowance Amazing opportunities for training and progression What do I need? Some prior commercial experience of providing 1st line desktop support, with a demonstrably strong customer manner Experience with a variety of Microsoft operating systems - ideally including Windows 10 and/or O365 More ❯

Support Analyst, Service Desk, 1st line, Entry-level COR7380 An excellent, award winning company seeks a Support Analyst/Service Desk Analyst – with some existing commercial IT experience - for a varied role within a dynamic SME environment. The Role In a varied and highly-visible role, the Support Analyst/Service … Desk Analyst will be given the necessary training and support to provide support services to approximately 850 users across multiple sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project work. My client operates a modern Microsoft environment based-around core technology … Analyst/Service Desk Analyst, include: 25 days' holiday On-call allowance Amazing opportunities for training and progression What do I need? Some prior commercial experience of providing 1st line desktop support, with a demonstrably strong customer manner Experience with a variety of Microsoft operating systems - ideally including Windows 10 and/or O365 More ❯

1st Line Onsite IT Support Engineer £26K-£30K DOE Bridgwater | Onsite An 1st Line onsite IT Support Engineer with good working knowledge of Office 365 administration, Azure and networking knowledge is required by a leading MSP at their end client in Bridgwater - onsite 5 days a week As a business … core clients being in pharmaceutical, healthcare and finance industries. Here you'll be playing a crucial role in a close-knit team of IT professionals providing onsite technical support and getting involved in a number of projects around cloud-based infrastructure and automation. Key Skills required: Windows 11/10 OS support and administration, Windows Server … Training with learning and development opportunities Plus much more Apply now to Gianluca @ circlerecruitment (dot) com to join our client's dynamic and friendly team. Key skills: Windows Server, 1st line, IT Support, IT Helpdesk, Cloud, VMware, Azure, AWS,IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, Bridgwater, Somerset, Taunton, Glastonbury, Yeovil Circle Recruitment is More ❯

IT Service Desk Analyst/1st Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst/1st Line Support Analyst to join our Leeds based law firm on a permanent basis. IT Service Desk Analyst/1st Line Support Analyst … of contact within the IT Service Desk and must have excellent customer service skills, the ability to multi-task and remain calm under pressure. IT Service Desk Analyst/1st Line Support Analyst Key Responsibilities: • Providing a professional and consistent level of Technology support to all staff • Responding to incoming incidents and requests … of reoccurring incidents and potential issues • Keeping customers apprised and updated • Escalating problems to the senior team members and third-party suppliers where necessary IT Service Desk Analyst/1st Line Support Analyst Attributes/Skills: • Experience working within a law firm is highly desirable • Knowledge of Windows 10 and Microsoft Office 365 • Understanding of More ❯

First Line Support Engineer - London We’re looking for a proactive and customer-focused 1st Line Support Engineer to join our IT team in London. This is a fantastic opportunity to play a key role in delivering efficient, high-quality IT support across the firm, ensuring smooth day-to … day operations and excellent service to all users. About the Role As a 1st Line Support Engineer, you’ll be the first point of contact for IT support queries, providing professional and responsive assistance to Partners, fee earners, and business support teams. You’ll handle a wide range of technical issues … a stable and secure IT environment, contributing to the continual improvement of systems and services in line with ITIL best practices. Your Responsibilities Will Include: Providing responsive 1st line support and resolving IT issues efficiently in line with SLAs. Installing, configuring, and maintaining laptops, desktops, and related peripherals. Setting up and More ❯

Job role: 1st Line Support Engineer Location: Mynydd Isa, Wales (On site/Hybrid) Clearance required: Eligibility for SC Clearance (*no sponsorship) This is a great opportunity for a Support Engineer to join a leading Microsoft Partner. The company specialise in delivering solutions to high-profile government, banking and defence sector customers. Due … to continued growth, they’re looking for a 1st Line Engineer to join their dynamic support team working with one of their key customers in the North East of Wales. Key Responsibilities Providing first-line technical support to end-users both on site and remotely. Administering and supporting Microsoft 365 services … via the service desk system. Escalating complex issues to 2nd/3rd line teams where necessary. Key skills required: At least 1 year of experience in a 1st Line Support or Service Desk role. Good knowledge of M365 administration and support. Hands-on experience with Azure AD Experience with Intune deployments Experience building More ❯

Job role: 1st Line Support Engineer Location: Mynydd Isa, Wales (On site/Hybrid) Clearance required: Eligibility for SC Clearance (*no sponsorship) This is a great opportunity for a Support Engineer to join a leading Microsoft Partner. The company specialise in delivering solutions to high-profile government, banking and defence sector customers. Due … to continued growth, they’re looking for a 1st Line Engineer to join their dynamic support team working with one of their key customers in the North East of Wales. Key Responsibilities Providing first-line technical support to end-users both on site and remotely. Administering and supporting Microsoft 365 services … via the service desk system. Escalating complex issues to 2nd/3rd line teams where necessary. Key skills required: At least 1 year of experience in a 1st Line Support or Service Desk role. Good knowledge of M365 administration and support. Hands-on experience with Azure AD Experience with Intune deployments Experience building More ❯

Job Title: 1st Line Support Desk Analyst Department: Service Delivery Location: Hampton Wick Office Country: UK Level: Individual Contributor Reports To: Support Team Leader Contract Type: Permanent Contracted Hours/Days:: 37.5 hours per week About Us At Reveal, passion meets purpose. Our body-worn video solutions are more than just technology; they … geographies where we can see exciting potential. With an influence spanning over 40 countries, our mission to make a positive impact continues to gain momentum. Purpose To provide first line support by handling Fault Report Forms and Service Requests submitted via telephone, email and online, and managing them through the appropriate hardware and software support … US & Asia To contribute to ad hoc projects and regularly provide status update reports to management. Demonstrate a basic understanding of troubleshooting methodology to increase incident resolution at the 1st line level and ensuring sufficient details are captured/logged before the case is escalated to the 2nd/3rd line support teams. More ❯

1st line onsite IT Support – Global Professional Services Firm – City of London We are working with an international professional services firm, adding to their City of London onsite IT support team. The London office is one of the largest in their Global network and the Firm boasts a multibillion dollar Global revenue. Our … growth. You would be supported in your development and training will be offered. You would be joining a Team which supports up to 1000 users with their technology support requirements, proud of the high level of customer service/white glove experience they offer. It is essential that in addition to being able to evidence some IT support … is not an option for this to be adopted as a hybrid role. Key skills and experience required: You will have a minimum of 2 years professional IT support experience in a customer facing role. This must be within a formal corporate environment. You will be able to evidence experience supporting a range of tools and technologies including More ❯

First Line Support Engineer - King's Lynn (Hybrid, 2-3 days on site) The Bridge IT have partnered with a growing IT MSP to recruit a proactive and detail-oriented First Line Support Engineer to join the team in King's Lynn. This is a great opportunity for someone who enjoys hands … on technical work and delivering excellent user support within a structured, professional environment click apply for full job details More ❯

Support Analyst, Service Desk, 1st line, Entry-level COR7380 An excellent, award winning company seeks a Support Analyst/Service Desk Analyst - with some existing commercial IT experience - for a varied role within a dynamic SME environment. The Role In a varied and highly-visible role, the Support Analyst/Service … Desk Analyst will be given the necessary training and support to provide support se click apply for full job details More ❯

Junior 1st Line Support Technician Nutfield, Surrey (Near Redhill Surrey) Full-time, Permanent (Onsite) | 08:30–17:30) £25,000–£27,000 per annum (dependent on experience) About Us TLP Consultancy is a well-established IT and recruitment business based in the heart of Nutfield, Surrey. We take pride in delivering exceptional technology solutions and … support to clients across a wide range of industries. We’re now looking for a proactive and customer-focused Junior 1st Line Support Technician to join our friendly internal IT team. This is a fantastic opportunity for someone looking to develop their technical skills in a supportive and professional environment. The Role This … of technologies, helping clients resolve technical issues while developing your own knowledge and confidence in the process Key Responsibilities Respond promptly to customer queries by email and telephone. Provide 1st line telephone and remote support to customers. Carry out occasional on-site visits to client premises when required. Diagnose and repair hardware and software issues More ❯

Junior 1st Line Support Technician Nutfield, Surrey (Near Redhill Surrey) Full-time, Permanent (Onsite) | 08:30–17:30) £25,000–£27,000 per annum (dependent on experience) About Us TLP Consultancy is a well-established IT and recruitment business based in the heart of Nutfield, Surrey. We take pride in delivering exceptional technology solutions and … support to clients across a wide range of industries. We’re now looking for a proactive and customer-focused Junior 1st Line Support Technician to join our friendly internal IT team. This is a fantastic opportunity for someone looking to develop their technical skills in a supportive and professional environment. The Role This … of technologies, helping clients resolve technical issues while developing your own knowledge and confidence in the process Key Responsibilities Respond promptly to customer queries by email and telephone. Provide 1st line telephone and remote support to customers. Carry out occasional on-site visits to client premises when required. Diagnose and repair hardware and software issues More ❯

First Line IT Support Officer - Windows 11 Deployment Project Location: London (onsite, 5 days per week) Duration: Contract (3-6 months) Start date: Week commencing 17th November Rate: Up to £200 p/d iO Associates is supporting a large public sector organisation based in London on an exciting Windows 11 laptop deployment project, and we … re looking for two experienced First Line IT Support Officers to join the team urgently. This is a hands-on, fast-paced role supporting the roll-out of approximately 5,000 new Windows 11 laptops, where you'll play a key part in deployment sessions, end-user support, and post-deployment "hypercare." Key Responsibilities … retrieval of old devices Configure software applications and operating systems, with a focus on Windows 11 Test and troubleshoot hardware and software issues to ensure smooth operation Provide first-line support to end users, both onsite and remotely, during and after deployment Maintain accurate documentation of deployment activities, issues, and resolutions What do we need from More ❯

1st Line Support Analyst up to £28,000 per annum Bromley, Kent Permanent Full Time We have an exciting opportunity for a 1st Line support analyst in our Service Desk team. Using your skills in technical analysis and 1st Line Support you will be responsible … Office & security applications Incident management and resolution User account lifecycle management Hardware and device setup Backup and system monitoring Log analysis and proactive maintenance Endpoint security management Collaboration with 1st Line Support Participation in IT projects Software deployment and patch management Asset and inventory management What we need from you: Proven experience working in a … Service Desk function/1st Line Support Strong expertise in Windows 10/11 Proven experience with MS Office 365 Ability to work independently on 2nd line technical issues Strong understanding of Active Directory administration Expertise in Microsoft 365 ecosystem – Support and configuration of Exchange Online, OneDrive, SharePoint, Teams, and endpoint More ❯

Entry level 1st Line Support - Fintech Company in Horsham - Up to £25k My client are a leading Fintech software company for the UK and European finance industry and with nearly 20 years’ experience, they have a proven track record of delivering high-quality, reliable, software to the UK and European lending and finance industry. Looking … queries. You will be part of a growing helpdesk team. You will be able to learn and expand your skills, with lots of opportunities for career progression. As a 1st Line Support member, you will be tasked with the below responsibilities: Answering the helpdesk phone line & helpdesk ticketing system: Answering general queries. Investigating … launching of new clients. Working with third-party partners to resolve issues with API integrations. This role will consdier people with a customer service background or previous IT Support experience. The role is being offered on a full-time basis and requires on-site attendance. If this role is of interest, please apply More ❯

globally. Their services include cloud solutions (public, private, and hybrid), IaaS, cyber security, and managed services, working across a wide range of industries. The Role They are seeking a 1st Line Engineer to join their Service Desk team. The successful candidate will have hands-on experience with: Active Directory Microsoft 365 (M365) Application troubleshooting Hardware support More ❯

1st Line IT Support Engineer - 27,000/30,000 per annum - Hull Principal IT are working with an IT consultancy organisation that are looking for a 1st line IT support engineer to join their team. In this role you will play a vital part in supporting their future strategy. … the role is site based, 5 days a week (Monday-Friday) and the successful candidate must have a full UK driving licence Key Responsibilities: Provide desktop and server support Diagnose and resolve technical issues within SLAs Logging technical issues to our IT Helpdesk Escalate IT issues to the Senior IT Engineer where necessary Responsible for monitoring backups and … a salary of 27,000/30,000 per annum, favourable holiday allowance, company contributed pension scheme. How to Apply : If you are interested in hearing more about this 1st line IT support engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH More ❯

Location: Hybrid Working – London Office/Remote Reporting To: Helpdesk Manager Background: Becrypt are looking for a driven and customer focused individual to join their Customer Support Helpdesk team as a Tier 1 Customer Support Engineer. You will provide first line technical support and expertise. You will report to the Helpdesk Manager … for technical direction and guidance. Key Responsibilities: Act as the primary technical support contact for the client both remotely and on-site when needed Provide support to users via telephone, email, remote control, and in-person Accurately log incidents and service requests in Becrypt’s ticketing system Ensure tickets are always kept up-to-date with … case details Work collaboratively to support team members in IT related matters Provide troubleshooting assistance as required to the Technical Services team Escalate problems where necessary to management or third-party suppliers Undertake small to medium-sized IT projects as instructed by the Technical Services team Diagnose and resolve technical issues on your own and as part of More ❯

1st Line IT Support Engineer - £27,000/£30,000 per annum - Hull Principal IT are working with an IT consultancy organisation that are looking for a 1st line IT support engineer to join their team. In this role you will play a vital part in supporting their future strategy. … the role is site based, 5 days a week (Monday-Friday) and the successful candidate must have a full UK driving licence Key Responsibilities: Provide desktop and server support Diagnose and resolve technical issues within SLAs Logging technical issues to our IT Helpdesk Escalate IT issues to the Senior IT Engineer where necessary Responsible for monitoring backups and … a salary of £27,000/£30,000 per annum, favourable holiday allowance, company contributed pension scheme. How to Apply : If you are interested in hearing more about this 1st line IT support engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH More ❯

IT Support Engineer - Specialty Insurance Up to £40,000 | London | 5 days on-site A leading specialty insurer experiencing phenomenal growth across the London Market is seeking an IT Support Engineer to join their high-performing service desk. This is a fast-moving environment where technology sits at the centre of business delivery, and where a … driven, technically capable engineer can make a real impact. The Role You'll work as part of a small, collaborative IT team providing first-class support to users across the London office and wider global business. … The pace is quick, the standards high, and the exposure broad, covering both day-to-day service desk activity and project-based improvement work. Key responsibilities: Provide hands-on 1st and 2nd line support to business users across all levels of seniority Support Microsoft 365, Windows 10/11, Active Directory, and Exchange More ❯

Job Title: Graduate - First Line Support Desk Analyst Location: Leicester Type: Full -Time Overview: A leading organisation is currently seeking a motivated and customer focused First Line Service Desk Analyst to join its dynamic IT support team. As a First Line Service Desk Analyst, you’ll serve as the first … point of contact for IT support queries, assisting users across the organisation. You’ll be responsible for logging, troubleshooting, and resolving incidents and service requests via multiple communication channels, all while maintaining outstanding customer service standards. Key Responsibilities: Provide first-level IT support for hardware, software, mobile devices, and other technical equipment. Log and resolve incidents … problems, and service requests both remotely and in- person. Accurately document issues to ensure smooth escalation and resolution by other support teams. Monitor and manage tickets in line with agreed Service Level Agreements (SLAs). Support onboarding processes for new team members, ensuring appropriate account and system access. Follow defined support procedures More ❯

with customers, and making a real impact, this could be the perfect next step for you. 🔧 What You’ll Do In this customer-facing role, you’ll provide first-line support across the infrastructure environment, including: Supporting on-premise infrastructure such as switches, wireless networks, and Windows Server roles (AD, DNS, DHCP). Maintaining and troubleshooting … end-user devices: laptops, mobile devices, printers, and meeting room equipment. Assisting with backup and disaster recovery solutions using Veeam. Ensuring accurate, detailed documentation of systems and support tickets. Applying security best practices across on-premise systems. Managing and escalating tickets as needed, keeping users informed throughout the process. 🌟 What You Bring We’re looking for someone who More ❯

vending management systems. We have an exciting opportunity for an SaaS/IT Support Engineer to join our multi-award-winning team. The Role at a Glance: 1st Line IT Support Engineer - Desktop, SaaS, Applications Sheffield (S8)/Hybrid 2 Fixed Days Per Week £25,000 - £28,000 Dependent on Experience Full Time … in EMEA. Role Purpose: Supporting, engaging and managing clients use of our vending management system to make them more profitable and efficient Your Background/Skills: Customer Service, First Line Support, Excellent Communication, Software Testing, Software Support, Client Management. More About Us: We are SB Software . Our vending management software was created right … grow apace, as new clients choose to join up. A typical week as a 1st Line IT Support Engineer: + Effectively responding to first-line support queries from customers using the company s software via phone call and email + Providing an accurate, efficient and customer-focused response + Escalating issues More ❯

1st Line Support Analyst £26,500 + Bonus + Benefits and Training Nr Cardiff This is a fantastic opportunity for you, a 1st Line Support Analyst with a passion for IT and a genuine love of problem solving and customer care. If you enjoy helping people get the best out … of their tech and you genuinely care about providing great support (not just closing tickets), this could be a brilliant next step click apply for full job details More ❯