18 Permanent 1st/2nd Line Support Jobs

1st & 2nd Line Support Engineer – Hitchin - £22,000 to £30,000. We have partnered with an organisation based within the educational sector, who are searching for an experienced 1st & 2nd Line Support Engineer to … provide support onsite in a school in Hitchin. Requirements of the 1st & 2nd Line Support Engineer: 1st and 2nd line support experience Experience working with Microsoft devices - Windows server / Windows desktop, Office 365 Happy to go through a DBS check. Strong communicator and customer facing experience. Responsibilities of the 1st & 2nd more »

1st & 2nd Line Support Engineer – Hitchin - £22,000 to £30,000. We have partnered with an organisation based within the educational sector, who are searching for an experienced 1st & 2nd Line Support Engineer to … provide support onsite in a school in Hitchin. Requirements of the 1st & 2nd Line Support Engineer: 1st and 2nd line support experience Experience working with Microsoft devices - Windows server / Windows desktop, Office 365 Happy to go through a DBS check. Strong communicator and customer facing experience. Responsibilities of the 1st & 2nd more »

Attention: Passionate 1st / 2nd Line Support Engineer Wanted! Elevate your career in the dynamic world of IT Support! We're on the lookout for a driven 1st / 2nd Line Support … our fast-paced environment. Ready to make your mark? Read on and be part of something extraordinary! Key Responsibilities for the 1st / 2nd Line Support Engineer: Assist technical support requests within the team Meet and exceed SLAs Ensure … good communication with both customers and staff Keep the IT Documentation up to date Manage multiple tickets Skills Required for the 1st / 2nd Line Support Engineer: Experience working with Microsoft technologies (incl. AD, Windows Server, 365) Experience working with Network more »

1st / 2nd Line IT Support Engineer. Based in Wembley my client is recruiting for an 1st / 2nd Line IT Support Engineer. This role offers 2 days remote with 3 days … site-based working. You must have at least 3 years plus recent experience within a similar IT Support Engineer / 1st and 2nd Line IT Support role – please only send in your CV if you have this experience and … . You must have: Excellent communication and interpersonal skills. At least 3 years IT support experience in a similar role. Windows 10 / Windows 11. Active Directory. Good analytical and organisational skills. Working knowledge of Microsoft Desktop OS. Good working knowledge of Microsoft 365 applications. Good working more »

1st / 2nd Line Support Engineer My client, a Manufacturing company are looking for a 1st / 2nd Line Support Engineer to welcome to their team based in Wellingborough. You will be … tackling both 1st & 2nd Line tickets and occasionally travelling out to sites to provide in-person support. Location: Wellingborough Salary: up to £32,000 Key Responsibilities: ** Office 365 administration involving password resets, user licensing ** Mobile Device Management via Intune. ** Troubleshooting and fixing Printers ** Implementing … to Charles Roscoe at Allegiance Technology! Locations: Rothwell, Rushton, Desborough, Corby, Geddington, Burton Latimer, Thrapston, Wellingborough, Finedon, Market Harborough, Northampton, Rushden Key Words: 1st Line, First Line, 2nd Line, Second Line, IT Technician, ICT Technician, IT Engineer, IT more »

IT Support Officer (1st / 2nd Line Support) £c30-35k+ Benefits South East ABJ6998 PERMANENT MUST HAVE OWN transport As an IT Support Officer you will provide effective 1st and 2nd line IT assistance across all aspects of the SME business. As IT support administrator you will support the companies user base at a 1st and 2nd line support level, including desktops, laptops, mobile devices, printers, telephone system … ability to produce quality work, on time, and to brief, utilising best skills and available technology. Ensure compliance with health and safety requirements. Knowledge / Skills / Experience Background in IT in relevant fields (e.g. Information Systems, Information Technology, Applied Networking, System Administration). Windows 10 and Windows more »

1st / 2nd Line Support Engineer My client is looking for a Microsoft Windows proficient 1st / 2nd Line Technician to join their team in the Bristol office! You will be involved in a … brand-new ERP System implementation and will be joining a team of 3 engineers providing support to over 150 end users, getting involved in project work involving hardware builds … and deployments whilst providing general remote support via a ticketing system! Location: Bristol Salary: Up To £29,000 Key Responsibilities: ** User Onboarding / Decommissioning, Password Resets, Allowing Licenses ** Deploying software and providing application support ** ERP System Implementation ** Printer Support Technologies: ** Windows OS ** Active more »

Job Title: 1st / 2nd Line IT Support Engineer Location: Whitehaven Structure: Hybrid (1 day WFH) Salary: up to £33,000 DOE We're seeking a talented IT Support Engineer to play a pivotal role in providing technical assistance … our client provide the very best in support for IT & Cyber Security, AV & Video Conferencing, Unified Communications, Radio systems and IT Infrastructure / Networking support. Partnered with the likes of Sony, Lenovo, Zoom, Aruba, WatchGuard, AVAYA, Gamma, BOSE, Logitech and many more! Benefits: Choose your own career … with KPI's & SLA's Assist managers on key projects Floorwalking rota Skills required: Office 365 Applications Active Directory DNS, DHCP, TCP / IP Telecoms / VOIP Router configurations / installations LAN / Wireless Networks Desirable: SC Cleared Microsoft Azure Backup Solutions MSP Experience more »

1st / 2nd Line Engineer Salary : Up to £30K DOE Location : Exeter My client, an established IT solutions provider based in Exeter, are looking for a Service Desk Analyst to join their award-winning team. As a 1st / 2nd … adhering to SLA's, ensuring to update helpdesk system Install new hardware (printers, servers, work stations etc) Install software for end users Ensure issues / tickets are resolved or escalated to completion Set up accounts, passwords (new and resets), permissions Monitoring IT systems and infrastructure Helping the team with … any internal or external projects Occasional on-site visits Skills: Microsoft Office 365 Antivirus solutions Internet Connectivity Active Directory / Group Policies Cloud support (Azure, AWS) Backup systems (Veeam, backup exec etc) Software and hardware installs Networking Protocols - DNS, DHCP, TCP / IP WAN / more »

a passion for delivering exceptional support services? Our fantastic client in Lancing, West Sussex, is seeking a rock star 1st / 2nd Line Support Engineer to join their dynamic team on a permanent basis. Get ready to elevate your … In this fast-paced and engaging role, you'll be at the forefront of a bustling Managed Service Provider (MSP), providing top-notch support to a diverse range of clients. You'll have the opportunity to showcase your expertise across a wide array of cutting-edge technologies, including … Friday work schedule, 8:30 AM to 5:30 PM – work-life balance is key. If you're a tech-savvy 1st / 2nd Line Support Engineer with a minimum of 1 year's experience in the thrilling MSP world, and more »

A passion for IT and technology. Excellent communication skills and telephone manner. Demonstrable customer centric, technical support experience in a client facing / desk side role position. Great problem-solving skills with the ability to follow processes and procedures, you will be able to prioritise and manage … pieces of work at the same time. Good knowledge of PC hardware with experience of diagnosing problems. Experience with Microsoft operating systems (Windows 7 / 8 / 10 / 11 / Server OS), Office 365 and cloud-based solutions. Good knowledge of networking principles Experience with … Apple Mac OSX. Hardware repairs including PCs, Laptops and Apple Macs. This is a wonderful opportunity for an adaptable, customer centred 1st / 2nd Line IT Support Technician to join a well-established, supportive team offering the opportunity to provide a more »

Exciting Opportunity: 1st & 2nd Line IT Support Technician Role Are you a dedicated IT professional seeking a rewarding position within an educational environment? GreatFind Recruitment is thrilled to present an opportunity for an enthusiastic IT Support Technician to join the … days holiday, pension scheme, and free parking. Opportunity for professional development and growth within a supportive environment. About the Role: As a 1st & 2nd Line IT Support Technician, you will play a crucial role in ensuring the smooth operation of our client … in IT support roles, preferably within an educational setting. Proficiency in Microsoft environment, Office 365, and MS Teams. Strong knowledge of InTune / MDM, Azure AD, and Microsoft Servers. Experience in system deployment, imaging, and troubleshooting. Familiarity with networking, switching, and telephony systems. Education background is a more »

1st – 2nd Line / Desktop Support Engineer / O365, VMware, Azure, Exchange - in Gloucestershire I am looking for a strong 1st – 2nd Line Engineer to work a hands-on role supporting users with their … technical issues. You will work as part of a team of 1st to 3rd Line Engineers to provide support and resolve incidents as they arise. Ideally you will have some experience working within a fast-paced support environment. You will have had … to continually learn and develop. Great communication is paramount as well as effective prioritisation and time management. Key Tech skills. . O365 . VMware / Hyper V . Server / Exchange . Windows Salary on offer is between £35-c£40k per annum more »

1st / 2nd Line IT Support Oxfordshire Permanent Join our Client as an IT Technical Support Analyst! Responsibilities: Provide first-line technical support for computer systems Handle helpdesk requests and incidents Configure, install, and maintain … desktop and laptop PCs Support telephone systems, audiovisual equipment, and video conference facilities Maintain software licensing and hardware inventory Liaise with third-party IT support companies and vendors Adhere to defined standards and procedures Requirements: Expertise in Windows-based PCs and servers Previous experience in a … first-line support role Proficiency in Windows Desktop, MS Office, and Google G-Suite Certification in IT (A+ or MCSE) Ability to obtain SC Clearance Desired Skills: Familiarity with Windows Server, MS Exchange, and Active Directory Knowledge of firewalls, networking, telephony, and IT security Experience with more »

We have a great new permanent opportunity to join our client in a 1st / 2nd line customer support role. Experience in providing customer support over the phone, via email and via web browser needed alongside some general IT … / Technical skills (Software including: Office / 365, Excel, HTML, CSS, perhaps some basic SQL too) The ideal background would be someone who has provided 1st line IT support (call centre, Supprt desk, help desk etc) or perhaps IT training or software … support and perhaps worked for an IT / SaaS company. You must be used to cloud based software and comfortable liaising with a wide range of customer. In return you will join a small but growing technical team based in Tunbridge Wells with a good base salary more »

Monitor backups, updates, and other regular tasks Log print service calls for the Print Field Engineers and consumable requests Troubleshoot and diagnose IT support issues involving software and hardware Reset user sessions Provide remote IT assistance to customers, guiding them through problem-solving steps and resolutions Collaborate with … IT Support Team to escalate support tickets effectively Install and configure software applications Desktop support – checking Office 365 account information, printing issues, etc Accurate record maintenance, ensuring documentation, resolution, follow up and other details are upkept Participate in IT projects and initiatives, including system … contribute to the overall objectives of the Service Delivery Department and the business as a whole Experience in managing more complex installations and support scenarios is beneficial but not essential Person Specification 1st and or 2nd line support experience Possess more »

Technician, you will provide a wide range of duties, including telephone and email support (via a ticket system), system maintenance, PC / Laptop setup and installations, and on-site support when required. We also provide a range of cybersecurity products which you will help … up and configuring new laptops and desktops. Strong troubleshooting skills. Provide professional and friendly support to our many clients. Provide solution(s) / workaround (s) to incidents and problems. Contribute to policies, processes and procedures. Establishing a good working relationship with our clients and colleagues. Keep up … Cybersecurity and its impact on SMBs. An understanding of MSP tools such as Datto RMM, HaloPSA and IT Glue. Experience working for an MSP / IT Support company is preferred but not essential. A minimum of 1 year experience on an IT support desk or more »

Job Description Network Support Analyst Our Client in an international brand of hotels with their first new hotel in the City of London. The role will be to support a user base of around 50 people. You will be supporting technical issues relating to problems with … be able to work on your own and report daily to senior management. You will have at least 3 to 5 years network support experience both 1 st and 2 nd line support. Location is the City of London. Salary will be in the range £25K more »