1 to 25 of 77 2nd Line Support Engineer Jobs in the UK

Desktop Support Engineer 1 st and 2 nd Line Falkirk Hybrid - £40,000 Service Desk based - front line support A highly successful and rapidly growing business based in Falkirk, Scotland are looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the … Service Desk Manager you will provide an excellent 1 st and 2 nd line support service to internal IT users, clients an click apply for full job details More ❯

1st/2nd Line IT Support Engineer - Wokingham (RG2 area) A strong 1st/2nd Line IT Support Engineer with good working knowledge of Windows Server, Office 365, and good network troubleshooting is required to join a well-established MSP to support their customers … online learning. As a company who foster development, this is your ticket to work your way up the career ladder and grow within the business. Roles and responsibilities: Provide 2nd line support for all customers via phone, email or face-to-face Provide an escalation point for 1st line colleagues. Offer technical guidance … development opportunities Plus much more Apply now to Gianluca @ circlerecruitment (dot) com to join our client's dynamic and friendly team. Key skills: Windows Server, 1st line, 2nd line, IT Support, IT Helpdesk, Office 365, Cloud, Azure, IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, reading, Winnersh, wokingham, berkshire, padworth, bracknell, maidenhead, basingstoke More ❯

Desktop Support Engineer 1 st and 2 nd Line Falkirk Hybrid - £40,000 Service Desk based - front line support A highly successful and rapidly growing business based in Falkirk, Scotland are looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the … Service Desk Manager you will provide an excellent 1 st and 2 nd line support service to internal IT users, clients and VIPs. This is front line, customer facing hands on technical role supporting a Windows and M365 environment. Please note hybrid working is offered 3 days per week in the Falkirk office and … at home. Key responsibilities of this Service Desk Engineer role are: Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs Providing 1 st and 2 nd line desktop, laptop and mobile device support across a variety of systems and services including M365 Completing ad hoc project work such More ❯

Desktop Support Engineer – 1 st and 2 nd Line – Kingston, Surrey – Hybrid - £45,000 Service Desk based. A highly successful and rapidly growing business based in Kingston, Surrey are looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the Service Desk Manager you will provide … an excellent 1 st and 2 nd line support service to internal IT users, clients and VIPs. This is front line, customer facing hands on technical role supporting a Windows and M365 environment. Please note – hybrid working is offered – 3 days per week in the Kingston office and 2 at home. Key responsibilities of … this Service Desk Engineer role are: Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs Providing 1 st and 2 nd line desktop, laptop and mobile device support across a variety of systems and services including M365 Completing ad hoc project work such as device builds, IT onboarding More ❯

2nd Line Support Guildford (on-site) £32k to £36k DOE DXP Talent is hiring for a 2nd Line Support Engineer with strong Intune experience and exceptional customer service and communication skills to join our Educational partner in Guildford - they can move very quickly to secure the right person. … their space and need someone with strong Intune experience to join their IT Team to support Devices used by staff and students. As well as having typical 2nd Line experience across the Microsoft tech stack - Windows 11, Active Directory, O365, Local Network and Hardware support, you'll more than know your way around … site in Guildford but there will be requirements to visit other locations on a monthly basis (2-4 visits a month). Essential experience: - IT Support to 2nd Line level - Windows 11 - O365 (AD, Entra, Exchange, OneDrive) - Intune (Managing and maintaining software deployment, policies, licensing, access management) Bonus Experience: - Networking and running patch cables Given More ❯

The Job: Were delighted to be assisting our client with their need for a 2nd Line Support Engineer to join their growing IT team. Supporting their service desk where their Service Desk Engineers are the first contact point for their clients when reporting and resolving service incidents and requests. Their Service Desk team More ❯

The Job: Were delighted to be assisting our client with their need for a 2 nd Line Support Engineer to join their growing IT team. Supporting their service desk where their Service Desk Engineers are the first contact point for their clients when reporting and resolving service incidents and requests. Their Service Desk team More ❯

The Job: Were delighted to be assisting our client with their need for a 2nd Line Support Engineer to join their growing IT team. Supporting their service desk where their Service Desk Engineers are the first contact point for their clients when reporting and resolving service incidents and requests. Their Service Desk team … alongside their clients and as their business grows. Responsibilities will include: Provide one touch close troubleshooting on initial ticket logging Call handling and troubleshooting via telephone and remote support software Logging of changes and troubleshooting steps taken using CRM system Accurate time logging and updating tickets Adhering to standard operating processes Updating documentation in line with … are seeking include: Windows Desktop and Server operating systems experience Microsoft 365 administration experience Office Desktop software experience Anti-Virus troubleshooting experience Desktop, Laptop & Printer troubleshooting experience Broadband line diagnosis operational understanding Networking and Wi-Fi Operational understanding Mac/Linux operational understanding Operational knowledge of Active Directory A problem solver It would be lovely if you have More ❯

The Job: Were delighted to be assisting our client with their need for a 2 nd Line Support Engineer to join their growing IT team. Supporting their service desk where their Service Desk Engineers are the first contact point for their clients when reporting and resolving service incidents and requests click apply for full More ❯

Onsite 2nd Line IT Support Engineer Location : Central London Employment Type : Full-Time, Permanent Industry : IT Managed Services/Financial Services Salary : £35k- £45k My client is an award-winning IT Managed Service Provider based in London, delivering exceptional IT solutions and support to some of the city’s most prestigious … financial institutions. With a strong reputation for technical excellence and outstanding customer service, they are continuing to grow and are now seeking an experienced Onsite 2nd Line IT Support Engineer to join their team and provide dedicated support to key client accounts. The Role As an Onsite 2nd Line … sites in Central London, you’ll act as the technical escalation point for complex support issues, ensuring seamless IT operations and exceptional service delivery. Key Responsibilities Provide 2nd Line technical support for end users across multiple client sites, both remotely and onsite. Troubleshoot and resolve complex hardware, software, and networking issues. Escalate and More ❯

Onsite 2nd Line IT Support Engineer Location : Central London Employment Type : Full-Time, Permanent Industry : IT Managed Services/Financial Services Salary : £35k- £45k My client is an award-winning IT Managed Service Provider based in London, delivering exceptional IT solutions and support to some of the city’s most prestigious … financial institutions. With a strong reputation for technical excellence and outstanding customer service, they are continuing to grow and are now seeking an experienced Onsite 2nd Line IT Support Engineer to join their team and provide dedicated support to key client accounts. The Role As an Onsite 2nd Line … sites in Central London, you’ll act as the technical escalation point for complex support issues, ensuring seamless IT operations and exceptional service delivery. Key Responsibilities Provide 2nd Line technical support for end users across multiple client sites, both remotely and onsite. Troubleshoot and resolve complex hardware, software, and networking issues. Escalate and More ❯

2nd Line IT Support Engineer – Up to £45,000 | West London | Hybrid | Permanent We’re looking for a 2nd Line IT Support Engineer to join a global investment management firm based in West London , providing escalation-level IT support and ensuring seamless service delivery … role and you must be based in, or within commutable distance to West London - this is a hybrid role 2-3 days onsite. What You’ll Do Resolve escalated 2nd line support tickets and maintain strong SLAs Deliver VIP support to senior stakeholders Manage Windows 11 endpoints, Intune, and Autopilot deployments Support … Exchange, OneDrive) Collaborate with the global infrastructure team on automation and cloud projects Maintain technical documentation and knowledge base materials What We’re Looking For Strong experience in a 2nd line or escalation IT support role Strong Microsoft 365 and endpoint management skills Excellent troubleshooting across hardware, software, and networking Hands-on experience with Intune More ❯

2nd Line IT Support Engineer – Up to £45,000 | West London | Hybrid | Permanent We’re looking for a 2nd Line IT Support Engineer to join a global investment management firm based in West London , providing escalation-level IT support and ensuring seamless service delivery … role and you must be based in, or within commutable distance to West London - this is a hybrid role 2-3 days onsite. What You’ll Do Resolve escalated 2nd line support tickets and maintain strong SLAs Deliver VIP support to senior stakeholders Manage Windows 11 endpoints, Intune, and Autopilot deployments Support … Exchange, OneDrive) Collaborate with the global infrastructure team on automation and cloud projects Maintain technical documentation and knowledge base materials What We’re Looking For Strong experience in a 2nd line or escalation IT support role Strong Microsoft 365 and endpoint management skills Excellent troubleshooting across hardware, software, and networking Hands-on experience with Intune More ❯

Who we are looking for? We are recruiting for 2nd-Line IT Support Engineer, based at our Basingstoke head office. What is the job role? Your duties would include a mixture of: Support – to take support calls from our customers in accordance with the prevailing escalation and resolution procedures. … because our engineers get involved in every area of IT, so sometimes a 3rd Line engineer is on the Support Desk whilst a 2nd Line engineer is out doing a project or a site visit and vice-versa. You would join the on-call rota that is shared with … other engineers, escalating to a 3rd-Line engineer if needs be, and the existing out of hours engineers can't fix the issue. You must hold a valid UK driving license since travel could be required to our customers. If you have previous experience of providing IT support and services to the hospitality and More ❯

opportunity to join a fast-growing Managed Services Provider delivering connectivity, networks, firewalls, Microsoft cloud, and cybersecurity solutions. We are looking for a proactive and technically curious 1st/2nd Line Support Engineer to join our Managed Security Service Provider (MSSP) operations team. This role focuses on the support, monitoring, and … facing skills Ready to try and solve any problem prior to escalation. Key Responsibilities Monitor and maintain the client network infrastructure to ensure uptime and performance. Provide 1st and 2nd line support for network incidents, escalating complex issues to senior engineers when required. Support and maintain Fortinet, Cisco, and Cisco Meraki network devices More ❯

Second Line End User Support- Sheffield City Centre (On-site)£200-£250 per day- 3-month contract -Immediate start Are you an experienced IT support professional who thrives on solving complex technical challenges? We're looking for a hands-on Second Line Support Contractor to help deliver fast, effective technical … support to around 500 users across multiple sites. You'll be joining a Technical Services Team, working closely with Service Desk, Desktop Support, and Technical Services colleagues to reduce a backlog of service requests and incidents. What You'll Be Doing Diagnose and resolve second-line incidents and service requests. Fix access and configuration … issues across key systems, including SharePoint, Hive, and Microsoft 365. Troubleshoot connectivity problems (Wi-Fi, VPN, docking stations). Provide expert support for Microsoft 365 apps such as Teams, OneDrive, and Outlook. Review and triage suspected phishing emails. Build, configure, and replace Windows 11 laptops for new starters and existing users. Enrol and manage laptops and mobile devices More ❯

Role: 2nd Line Engineer (Fintech/Web3 Start-Up) Location: Bournemouth (Hybrid) Salary: £32,000 - £38,000 FinTech/Crypto Start-Up Next-Gen Tech Multiple Roles Available Huge Growth Potential Were partnered with a cutting-edge FinTech and Crypto start-up based in Bournemouth , pushing boundaries in digital assets, blockchain, and next-gen financial More ❯

IT Support Technician/Second Line IT Desktop Support Engineer An exciting opportunity for an IT Desktop Support Engineer to join a dynamic IT services organisation supporting clients across Central London. Ideal for someone passionate about Microsoft 365, Intune, and modern device management. If you’ve also worked … in the following roles, we’d also like to hear from you: IT Support Engineer, Systems Administrator, Infrastructure Engineer, Technical Support Analyst, Cloud Engineer, Desktop Support Specialist This role is known internally as a Modern Desktop Engineer SALARY: £30,000 to £35,000 per annum + … from home JOB TYPE: Full-Time, Permanent WORKING HOURS: 40 hours per week, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Technician/Second Line IT Desktop Support Engineer who enjoys delivering outstanding technical support and client service. As an IT Support More ❯

Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 2nd Line Support Engineers to join their thriving team. THE ROLE: You will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range … our network. You will have strong expertise and the ability to provide rapid solutions. Using the Helpdesk ticket logging system to facilitate Desktop/Remote Support. Liaising with Support to get issues fixed. Configuring, installing and supporting any client hardware and software. Configuring, installing required devices. Processing new and leaver accounts. Managing, assessing, and reporting on project activities More ❯

1st and 2nd Line Technical Support Engineer with around 3-4 years of experience sought by a major Global Hedge Fund. Based in Central London, with four days per week onsite, you will join a small, highly proactive and logical problem-solving team providing 1st and some 2nd line support … trust and confidence, with high energy and enthusiasm who enjoys learning in a flat non-bureaucratic environment with state-of-the art platforms. You will need: Excellent 1st line support skills and experience Be a logical problem solver with fantastic communication skills High … energy, enthusiastic, proactive, curious, driven, and enjoy working through challenges and puzzles. Experienced working in a high performance, fast-paced, and demanding environment with a level of autonomy. Any 2nd line support experience is highly desirable Any experience writing PowerShell scripts and automating repetitive tasks is highly desirable. This is an outstanding opportunity for a More ❯

1st and 2nd Line Technical Support Engineer with around 3-4 years of experience sought by a major Global Hedge Fund. Based in Central London, with four days per week onsite, you will join a small, highly proactive and logical problem-solving team providing 1st and some 2nd line support … trust and confidence, with high energy and enthusiasm who enjoys learning in a flat non-bureaucratic environment with state-of-the art platforms. You will need: Excellent 1st line support skills and experience Be a logical problem solver with fantastic communication skills High … energy, enthusiastic, proactive, curious, driven, and enjoy working through challenges and puzzles. Experienced working in a high performance, fast-paced, and demanding environment with a level of autonomy. Any 2nd line support experience is highly desirable Any experience writing PowerShell scripts and automating repetitive tasks is highly desirable. This is an outstanding opportunity for a More ❯

Job Title: 2nd Line Service Desk Engineer Location: Central Cornwall Salary: Up to £32,500 base + company car + wider benefits package Contract: Full Time Role Description This is a full-time role for a 2nd Line Support Engineer in the Central Cornwall … area and the position requires on-site presence in the Cornwall office. The 2nd Line Service Desk Engineer will be responsible for providing Second Line technical assistance to a range of businesses of different sizes, across different industries. This will include helping manage and monitor the helpdesk, identify and troubleshoot issues, and perform … necessary repairs or upgrades. Qualifications 2+ years of experience working in a support desk or IT based role Strong knowledge and understanding of Microsoft 365 Great networking understanding including LAN, WAN, VLAN, WIFI, IPSEC and VPN Experience installing and untilizing cloud storage products Windows server experience (Active Directory, DHCP, DNS, GPO’s, Print Management, AD Sync) If you More ❯

IT Support Engineer (2nd Line/Second Line) Hybrid – South Manchester Full-time | Permanent £28-32k Be part of a team that keeps businesses running smoothly. Our client is a well-established Managed IT Services provider supporting hundreds of growing organisations across the North West. They deliver everything from cloud … infrastructure and cybersecurity to network management and IT consultancy — acting as a trusted technology partner for their clients. They’re now looking for an experienced Tier 2 Support Engineer to join their dynamic service desk team. You’ll play a key role in solving technical challenges, mentoring Tier 1 engineers, and ensuring clients receive outstanding technical … support every time. Why This Role? Get hands-on with real customers, solving live issues — not just shadowing. Learn directly from experienced engineers, not manuals. Build your skills across Office 365, networking, hardware, and desktop support. Be part of a business that supports 250+ companies and manages over 5,000 workstations. What You’ll Do Take ownership of More ❯

Overview of the Role: We are recruiting for a 2nd Line IT Service Desk Engineer to join our team of knowledgeable engineers, headed up by an experienced Team Leader. As one of our engineers, you will support a wide range of customers via the telephone, live chat and emails. You will be utilising … your excellent and prompt customer support and will represent Tailor Made Technologies in a professional and courteous manner. This role is based on our site in Whiteley (Monday to Friday) with on call out of business hours. You have a strong team of management around you who will support you within this role. Who are Tailor … Birthday day. Flexi Health plan cover. IT Purchasing Scheme. Company Pension. A brilliant breakout room which provides a free breakfast and a pool table Duties and Responsibilities of our 2nd Line Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management Providing first response fixes to customers More ❯

Overview of the Role: We are recruiting for a 2nd Line IT Service Desk Engineer to join our team of knowledgeable engineers, headed up by an experienced Team Leader. As one of our engineers, you will support a wide range of customers via the telephone, live chat and emails. You will be utilising … your excellent and prompt customer support and will represent Tailor Made Technologies in a professional and courteous manner. This role is based on our site in Whiteley (Monday to Friday) with on call out of business hours. You have a strong team of management around you who will support you within this role. Who are Tailor … Birthday day. Flexi Health plan cover. IT Purchasing Scheme. Company Pension. A brilliant breakout room which provides a free breakfast and a pool table Duties and Responsibilities of our 2nd Line Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management Providing first response fixes to customers More ❯