9 of 9 2nd Line Support Jobs in London

Desktop Support Analyst/2nd Line Support Analyst A fantastic opportunity has arisen for an Desktop Support Analyst/2nd Line Support Analyst to join our London based global law firm on a permanent basis. Desktop … Support Analyst/2nd Line Support Analyst Key Responsibilities: • Providing a professional and consistent level of Technology support to all staff • Responding to incoming incidents and requests at first point of contact reported via all mediums • Ensuring all incidents and requests … Keeping customers apprised and updated • Escalating problems to the senior team members and third-party suppliers where necessary Desktop Support Analyst/2nd Line Support Analyst Attributes/Skills: • Experience working within a legal environment • Knowledge of Windows 10 and Microsoft Office more »

IT Support Engineer - 2nd Line. £36K + Benefits Package. Onsite. South West London. Permanent. T6/MN/(phone number removed). Onsite - Working onsite Monday to Friday during term time - flexibility to work from home, or reduced hours during the School holiday periods. Must be eligible … to work in the UK. Leading Independent School (fee charging) educational provider is seeking to secure a 2nd Line IT Support Engineer. An external MSP also provides additional IT Support - the role holder will partner with the external MSP. The role holder will … work alongside a hands-on IT Manager. Technical Skills - Experience Required: 2nd Line IT Support Engineer - System Administrator. Education Sector experience is advantageous. Office 365 - support experience. Windows 11/10 - support experience. MDM - InTune or similar. Support of more »

Position : 2nd Line Support Technician Location : North London; Camden/West Hampstead/Islington Salary: 32k - 35k Benefits : Competitive salary, Contributory pension scheme, Private healthcare, Life assurance, School fee discount, Professional development, 25 days holiday The role of IT Support Technician will lead … and manage all day-to-day ICT 2nd and 3rd line support activities for multiple schools as directed by the ICT Network Manager and/or ICT Schools Manager. The Support Technician will liaise with Head Office and School staff, the IT Service … line support teams to identify, prioritise, own and resolve all IT support and service requests. Key Responsibilities Provide 2nd and 3rd line support to UK staff, schools staff and students Carry out routine maintenance of all computer hardware and more »

My client a leading MSP in the City of London are looking for an experience ' 2nd Line Support ' to join them on a permanent basis. The 2nd Line Support Engineer will be responsible for providing support to customers … This candidate MUST have experience working for an MSP previously and must be someone who is very customer centric and people orientated. Job Title: 2nd Line Support Salary: £35,000 - £40,000 Location: London (5 Days Onsite) Job Type: Permanent Start: ASAP Required Skills and … Experience: Proven Experience in Managed Services: Demonstrated ability to support multiple clients within a B2B environment In-depth knowledge of networking protocols (TCP/IP, DNS, DHCP) and configurations (VLANs, VPNs, firewalls) ITIL Framework Proficiency: Practical application of ITIL principles to streamline IT operations Cloud Expertise: Hands-on more »

IT Support | 1st/2nd Line Support | Desktop Support | AV My client based in central London are looking to recruit a good all round IT support Analyst, you will provide support to all IT and AV issues. … The role: Responsible and accountable for the smooth running of all Information Technology (IT), computer systems and Audio Visual (AV) aids in line with the IT Budget, and is to: Plan, organise, control and evaluate IT and electronic data operations, identifying problems and implementing solutions. Assist users with … or by providing support by phone or email and promptly allocate or escalate requests as appropriate. The ideal candidate will have strong 2nd line IT support, ideally face to face dealing with VIP users. You will be a strong all rounder and be more »

Role: 2nd Line IT Support Specialist Location: London, UK Day Rate: £200p/d Job Type: 100% On-site Inside IR35 Position Overview: We are seeking an experienced IT Support Specialist with expertise in MacOS and a strong background in the Film/… TV industry. The ideal candidate will provide technical support, troubleshoot system issues … and ensure seamless IT operations in a fast-paced, creative environment. Key Responsibilities: Technical Support: Provide first-line and second-line support for MacOS devices, including troubleshooting hardware and software issues. Assist with the installation, configuration, and maintenance of MacOS systems and more »

Priority One Priority One has an exciting opportunity for a dynamic and talented 2 nd Line Support Engineer to join the team. As a managed service provider, we work as an extension of our customer’s business, playing a pivotal role in providing IT support and security solutions. Role Responsibilities: Our 2 nd Line Support Engineers are responsible for providing technical assistance to our customers through a combination of telephone, remote desktop, and onsite support. Responsibilities include: Resolve incidents and service requests for our customers Utilise troubleshooting and configuration … Ensure customers are kept informed on progress and resolution, ensuring an exceptional customer experience Use, modify and create PowerShell scripts to automate resolutions Support and mentorship for the 1 st line team, handling any tickets escalated by the 1 st to 2 nd line more »

Apple Mac Support Specialist (2nd Line) - JAMF - London - to £46k pa Our MSP client is looking for a 2nd Line Apple Mac Support specialist to join their team based in London. Your duties and responsibilities will be: Efficiently manage and … prioritise support tickets, ensuring resolutions align with SLA targets, troubleshooting and resolving Apple Mac issues. Adhere strictly to service processes Maintain accurate, comprehensive ticket records and consistently update clients Emphasise quality and first-time resolution, avoiding temporary fixes Escalate complex issues appropriately, ensuring tickets are detailed for efficient … that you will have at least 4 years experience of working in a Mac help desk environment with the last 2 years working at 2nd line. You will have solid experience of Mac support with JAMF, JumpCloud and Addigy coupled with Windows desktop and server experience.In addition more »

Job Description Network Support Analyst Our Client in an international brand of hotels with their first new hotel in the City of London. The role will be to support a user base of around 50 people. You will be supporting technical issues relating to problems with … be able to work on your own and report daily to senior management. You will have at least 3 to 5 years network support experience both 1 st and 2 nd line support. Location is the City of London. Salary will be in the range £25K more »