3 of 3 2nd Line Support Jobs in Nottinghamshire

IT Engineer to join our team supporting Nelsons Solicitors across Nottingham, Leicester and Derby. About the Role: We are seeking a skilled and motivated 2nd Line Support Engineer to join our dynamic IT team. The successful candidate will be responsible for providing technical support, ensuring the smooth operation of our IT systems and resolving technical issues. Key Responsibilities: Provide 2nd line support for IT-related issues, including hardware, software, and network problems. Troubleshoot and resolve technical issues escalated from the 1st line support … resolutions. Provide training and guidance to 1st line support staff and end-users as needed. Requirements: Proven experience in a 2nd line support role or similar technical support position. Strong knowledge of Windows operating systems and common software applications. More ❯

Life on the team An opportunity has arisen for a 2nd Line Support Analyst to join our dedicated customer Technical Operations Command Centre Team in Nottingham, Hatfield or Milton Keynes. The role requires an initiative driven, proactive individual, with an understanding of IT infrastructure to … add quality and value to our customers. What you’ll do • Upholding a high level of customer service will be key, as the successful 2nd Line Analyst will be supporting colleagues at various levels within the variety of technologies the Team supports. • You will be responsible for … knowledge of SQL, Wintel, Messaging, Patching and iSeries Operations would be highly beneficial. • Some Infrastructure support experience/exposure at a second line level • Working knowledge of application, incident management tool with quality incident management skills. • Experience in a 2nd Line Support More ❯

Role: 2nd Line IT Support (Educational sector) Location: Mansfield Salary: £30,000 - £40,000 Hours - 8:30am - 4:30pm Profile The 2nd Line IT Support Engineer will be tasked with supporting, investigating, and resolving our MSP client's IT related … client if the candidate doesn't not already have the appropriate clearance. Key Responsibilities Being the first point of contact for all incoming support calls, emails, and sessions - when necessary Being an escalation point for all escalations coming from apprentice, and 1st line, engineers Ensuring all … forms of support call are logged in the system and the client is kept updated Manage incident and request tickets ensuring established SLA's are met Providing support to our clients Help the Helpdesk Management Team with continued business improvements Provide support to the More ❯