13 of 13 Permanent 2nd Line Support Jobs in the South East

Job Title: 2nd Line Support Engineer Location: Oxford (onsite full-time) Industry: Managed Service Provider (MSP) Salary: Up to £35,000 per annum About the Role: We are currently recruiting for an experienced 2nd Line Support Engineer to join a … of clients across multiple sectors, handling more complex technical issues, and playing a key role in supporting day-to-day IT operations. As a 2nd Line Support Engineer, you will be responsible for resolving escalated service desk tickets and troubleshooting a variety of hardware and … the ability to work effectively in an onsite environment, where direct interaction with clients will be key. Key Responsibilities: Escalated Support: Provide 2nd line technical support, resolving escalated tickets from the 1st line support team. Troubleshooting: Diagnose and resolve more »

Lloyd Recruitment is pleased to be working with a leading business in the Camberley area, actively seeking a 1st & 2nd Line Support Engineer to join their dynamic team. What's in it for you? Competitive salary between £28,000- £30,000 Hybrid working (1 to … UK. With nearly two decades of experience, they continue to lead the way in providing first-class IT services. The Role: As a 1st & 2nd Line Support Engineer, you'll play a crucial role in the team, handling 1st & 2nd line technical … skills (TCP/IP and DNS). Desirable skills include Office 365 Administration, general networking knowledge, and familiarity with printers. Responsibilities: Providing 1st and 2nd Line support for Windows Desktops, Laptops, hardware, and software Offering 1st Line and 2nd support more »

IT Support Officer (1st/2nd Line Support) £c25k+ Benefits South East ABJ6998 PERMANENT MUST HAVE OWN transport As an IT Support Officer you will provide effective 1st and 2nd line IT assistance across all aspects of the … SME business. As IT support administrator you will support the companies user base at a 1st and 2nd line support level, including desktops, laptops, mobile devices, printers, telephone system and other endpoint devices. Onsite Key Responsibilities Installing, configuring and maintaining Windows … and Windows 11 desktop environment. Provide 1st and 2nd line IT support for users via the IT Service Desk. Support end users in a physical and virtualised (VMWare) environment. Configuration & installation of hardware & software for desktop and mobile devices. Ensure all communication systems more »

Lloyd Recruitment Services is pleased to be working with a leading Managed Services Provider in the search for a skilled 2nd Line Engineer to join their dynamic team on the outskirts of Camberley. The role: In this role, you will be an integral part of our dynamic … team, focusing on handling 2nd line technical support queries using telephone and remote-based tools. Your responsibilities will include strict adherence to SLAs, efficient utilisation of the Helpdesk Management System, and, when necessary, conducting on-site visits to customer locations. The candidate should possess strong … Death in Service Benefit VDU Eye Tests Contractual Sick Pay (after qualifying period) Enhanced holiday entitlement based on length of service Responsibilities for the 2nd Line Engineer: 2nd line support for Windows desktops, laptops, hardware, and software 2nd line more »

2nd Line IT Support Engineer - Southampton (Hybrid) Due to continued growth, a leading IT Consultancy based in Southampton is looking for a 2nd Line IT Support Engineer to join the team. As a leading technology company, you will become part … candidate has experience with Hyper-V or VMware, and backup technologies such as Veeam. The roles and responsibilities of the role include administering 1st & 2nd Line support requests, accurate call logging and relevant escalation when necessary. Working closely with the other Service Desk team in … date - please reach out to Gianluca @ circle recruitment (dot) com Key words: Windows Server, IT Support, Microsoft, O365 1st line, 2nd Line, Technical support, office 365, azure, vmware, networking, Southampton , Hampshire, Portsmouth, Winchester, hyper-v, exchange, Circle Recruitment is acting as more »

2nd Line Support//Oxfordshire - £32K My client, an MSP based in Oxfordshire, are looking for a 2ndLine Support to join their team. The role will involve provide 1st and 2nd line support to customers and possible … training of end-users where necessary. MSP experience is advantageous and previous IT experience is required. Responsibilities Include: Manage and support client accounts effectively Provide networking assistance and resolve general helpdesk inquiries Occasional travel to client sites to deliver on-site support Skills Required: Strong networking more »

2nd Line Support Engineer Spectrum IT have partnered with a leading IT & telecoms provider on the heart of the South coast. They have just hired a 3rd line engineer & Network engineer and have further plans to grow in 2025. They are now looking … for a 2nd line engineer to join their business on the helpdesk. The role comes with amazing opportunities to learn and grow with training and Microsoft certifications planned for the team in early 2025. Key skills/Experience: Strong experience of 1st line support within a helpdesk environment Strong troubleshooting and problem-solving skills Triaging of support tickets that come through the helpdesk Supporting 1st line escalations with further investigation Create and maintain documentation for technical procedures Excellent communication skills both over the phone and email Strong technical more »

2nd Line Support Analyst High Wycombe (Hybrid working available) We are looking for a proactive, achievement-focused individual with a genuine interest in technology and a passion for helping others to join our team as a 2nd Line Support Analyst. … Key Responsibilities: Ticket Management: Own, update, and progress support tickets to ensure smooth and efficient resolution of issues. Customer Service: Provide excellent customer service by resolving client queries in a professional, positive, and friendly manner. Team Development: Take an active role in personal and team development to enhance more »

2nd Line Support//Oxfordshire – £32K My client, an MSP based in Oxfordshire, are looking for a 2ndLine Support to join their team. The role will involve provide 1st and 2nd line support to customers and possible … training of end-users where necessary. MSP experience is advantageous and previous IT experience is required. Responsibilities Include: Manage and support client accounts effectively Provide networking assistance and resolve general helpdesk inquiries Occasional travel to client sites to deliver on-site support Skills Required: Strong networking more »

IT Support Engineer - 1st and 2nd Line Location: Guildford, UK Type: 6 Month Contract - Inside IR35 Start Date: Aiming for 27th January About the Role: Fruition are recruiting on behalf of a truly global organisation who are looking to bring in an IT Support Engineer to provide 1st and 2nd line support to teams across Europe and APAC. You'll play a pivotal role in maintaining IT operations, supporting remote users across and ensuring the smooth functionality of the hardware, software, and network systems. A great opportunity … to collaborate with global teams, resolve technical challenges, and contribute to impactful IT projects. Key Responsibilities: Deliver first and second-line technical support to EMEA/APAC remote users and sales offices. Configure, deploy, and maintain IT hardware (laptops, mobile devices, printers, etc.). Troubleshoot and more »

+ Benefits FULL OR PART TIME In order to provide the wide ranging and exemplary levels of customer focussed support for which our client is renowned, an ambitious, personable and … solutions-focussed IT Support Technician is required to join the team on a full-time basis in this highly rewarding, 1st and 2nd line support role. Our client is the perfect partner to serve an eclectic mix of small and medium-sized businesses … and Apple Mac OSX. Hardware repairs including PCs, Laptops and Apple Macs. This is a wonderful opportunity for an adaptable, customer centred 1st/2nd Line IT Support Technician to join a well-established, supportive team offering the opportunity to provide a wide range of more »

I am looking for a helpdesk/customer support analyst for my client in Southampton. Work is hybrid model (3 days onsite 2 days home working) and in a shift patter. 4 days on, 4 days off covering 6am till 11pm. Key Responsibilities Provide second Level support … well as escalating issues as appropriate. Participate in knowledge transfer activities including passing on information to our 1 st level teams and partner support teams. Address and resolve customer concerns in a timely manner and provide a feedback loop to development when indicated. Ensure customers are kept up … customers across the globe. Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures. Support and lead certain elements of transition activities for new customers into Support. Participate in monthly customer meetings, including support performance reviews Continuous more »

Department: Service Reporting to: 2ndLine Helpdesk Team Leader/Service Director Company Description Long established and fast growing and dynamic company providing IT support services. They specialise in IT Support, Cloud and security services. Based in Basildon, Essex, theyare a highly motivated organisation operating within a … vary depending on the task at hand, however full training will be provided where required. Main Duties and Responsibilities Provide remote 2ndline IT support to our contracted clients via the phone/email Contribute to the maintenance of our IT documentation database After identifying the issue, you will … expected that the 2ndline engineers to log tickets on our helpdesk system. Its the responsibility of our customer services department to action any support requests. Working Hours Ashift pattern on the helpdesk 8:00-4:30/9:00-5:30/9:30-6:00 Career Path more »