1 to 25 of 83 Permanent 2nd Line Support Jobs in the UK

MCS Group is delighted to be recruiting for a 2nd Line Service Desk Analyst to join our market-leading manufacturing client in County Antrim. This is an excellent opportunity to be involved with a well-established, highly successful manufacturing business bringing best-in-class solutions and products … to the market. This business has been rapidly expanding their IT Team and this addition to the team will support the release of a brand new service desk for the wider business. The role: Provide comprehensive technical support, covering software, hardware, and general ICT infrastructure. Efficiently … processes. This involves creating forms, tasks, and reports to drive continuous improvements throughout the organisation. Requirements: 3+ years of experience in a Desktop Support Engineer or similar role. Proficiency in Microsoft Office 365 platform and applications. Proficiency and experience support AD. The Package: Competitive salary based more »

to be partnering exclusively with a Top 100 Company that is seeking to build out their on-site IT Team by adding a Second Line Support Engineer to the team. This is a very hands-on role for someone eager to grow and develop their skills … in new technology. Key Responsibilities Deliver on-site, specialised 2nd line technical support and desktop and audio-visual hardware management. Serve as a representative of the IT department, providing professional and efficient service to colleagues. Act as a primary contact for technical issues, ensuring timely … incident resolution. Liaise with third-party vendors for technical support and asset management. Meet service level agreements (SLAs) effectively. Follow company processes, including change and problem management. Maintain comprehensive documentation in line with updates and maintenance activities. Stay informed on current technology developments. Be available for more »

2nd Line IT Support Engineer Cambridge Up to £30,000 VIQU have partnered with an IT solutions provider who specialise in IT infrastructure, managed services, consultancy, software solutions and cybersecurity. They cater to a wide variety of industries, offering services to meet client requirements and … enhance efficiency, reduce costs and leverage technology. They are seeking a 2nd Line IT Support Engineer to provide first and second-line technical support and maintenance on-site for one of their clients in the medical industry. As the 2nd … issues, and ensuring that service levels and targets are met while maintaining high customer satisfaction and consistent service delivery standards. Essential Requirements of the 2nd Line IT Support Engineer: 3+ years in an IT support role with robust 2nd line more »

Our market leading professional services client is looking to recruit a 2nd Line IT Technician. As part of a team of dedicated engineers, you’ll be providing 2nd Line and Desktop Support to the end users in their central Bristol office, covering … you want to make a move into a more technical environment then I highly recommend that you apply to this role. The role: The 2nd Line IT Technician will provide support to a diverse group of users, responding to incidents and requests in line … install hardware, software and mobile devices, and have the opportunity to administer servers and gain insight into infrastructure based technology. About you: The successful 2nd Line IT Technician will need to be self-motivated, conscientious, methodical and organised, with the ability to liaise with clients at all more »

Support Engineer, 2nd line, COR6959 If you are a keen, enthusiastic and personable Support Engineer looking for a varied role within a dynamic SME environment, then this is a great opportunity to join a growing, award winning company. The Role In a varied … the Support Engineer will provide a true support service to approximately 750 users across multiple sites in the UK, covering 2nd line desktop support, whilst also getting involved in some interesting and varied project work. My client operates a modern Microsoft … UK businesses, varying in size and industry. Benefits: Holiday Pension Training and development What do I need? Solid experience of providing 1st & 2nd line IT support Experience with a variety of Microsoft operating systems, ideally including Windows 10 Experience with Active Directory – new user creation more »

As a Second Line Support Engineer at Veeqo, you will serve as a technical expert, diagnosing, investigating, and resolving escalated incident tickets to provide consistent and high-quality service to our customers. Key job responsibilities Diagnose, investigate, and resolve escalated support tickets in a … timely manner, providing consistent and high-quality technical support, implementing workarounds where appropriate. Escalate complex issues or suspected system defects to the engineering team, providing detailed information and steps to reproduce the problem in order to facilitate timely resolution. Develop internal documentation to help the support … events for the team to help bond and enjoy each other's company in a more casual setting. BASIC QUALIFICATIONS Experience in technical support, or experience in software development Exceptional problem-solving skills, able to quickly understand issues and leverage available tools to hypothesize, diagnose, and resolve problems. more »

2nd Line IT Support Technician Salary: £25,528 to £31,910 per annum, plus an on-call allowance and a fantastic benefits package Location: Blackburn About us: Ready to take your IT career to the next level?Here at Graham & Brown we're on the … hunt for solution-focused 2nd Line IT Support Technician to join our dynamic IS team based in Blackburn. In this permanent, full-time role you'll work with cutting-edge technology to ensure seamless operations across the UK, Europe and North America . We're … for business use. Fun and Community: Connect with colleagues at regular social events brought to you by our fun squad! The Role As our 2nd Line IT Support Technician, you'll maintain and administer the company's computer desktop environment and providing effective support more »

Support Engineer, Support Analyst, 1st/2nd Line, Windows, COR7081 My client, a pioneering Oxfordshire based organisation within are in urgent need of a 1st/2nd Line Support Engineer/Support Analyst to join their … company, the Support Analyst/Support Engineer will be the first port of call for all users, covering 1st and 2nd line issues – predominantly desktop – whilst also setting up new users, managing licences, purchasing equipment, and getting involved in some interesting and varied … personable and effective service is key, the Support Analyst/Support Engineer should have the following: Solid 1st and ideally 2nd line Desktop Support experience Microsoft 365, Windows 10, any experience with Cloud (AWS) would really set your application apart! Experience more »

2nd Line Support Engineer - Up to £40,000 - Wembley - Manufacturing Overview: An opportunity to join a company that delivers tailored safety and IT solutions, supporting workplace operations through innovative technology and expert service. This role focuses on providing technical expertise and resolving complex IT issues … for client environments. Key Responsibilities: Respond to technical support cases via email, phone, and face-to-face interactions. Identify issues and escalate or resolve them following required processes. Implement and maintain appropriate security measures. Collaborate with the Global Support team to address recurring issues and develop … necessary training/documentation. Ensure all support cases are logged and updated promptly. Assess IT needs and provide end-user training when required. Assist in IT project planning and execution. Manage cybersecurity initiatives to protect customer and employee data. Independently work with vendors. Document and innovate technology processes. more »

2nd Line Support Engineer £27,000 to £30,000 basic salary per annum plus benefits including bonus, pension, private medical, 23 days holiday and excellent training & development plans etc. We are looking for an enthusiastic 2nd Line Support Engineer to … join our leading client, a very successful and ambitious IT support and solutions provider, on a permanent basis. The 2nd Line Support Engineer will be joining a thriving business that really value their staff and provide excellent career development and training opportunities. The … 2nd Line Support Engineer will be based at this organisations head office, in Skelmersdale, and will focus on escalated support cases. The successful 2nd Line Support Engineer will have been in IT support for at least more »

Are you a driven, ambitious and professional IT Support Engineer that is looking for growth, rewards to match and to join a company that makes a big difference to the lives of learners? Joskos Solutions is the ICT partner that schools can trust, delivering outstanding service and support whilst keeping education at the heart of what we do. Our vision is to become the UKs most trusted provider of ICT support and Infrastructure Services to schools and other educational organisations - a provider of outstanding service at every level, delivering award-winning service that are used … always combining service and relationship longevity into the solutions and service that we take pride in delivering. Key Job Responsibilities Providing Senior Technical Support to education sector customers Ensuring continuity, efficiency and enhancing ICT networks Management and maintenance of client network environments Build key relationships with key technical more »

Due to the continued success and expansion of Magdalene we have an exciting opportunity for a NOC Engineer to support our growing business. This role is based in Kirkintilloch, Scotland. You will be required to work 2 days on/2 nights on, followed by 4 days off. … fixed, mobile and utilities infrastructure networks for both public and private sectors of the market. Our services include acquisition, design, construct, rigging, first line maintenance, managed services, capital project delivery, complete network outsourcing, smart metering and satellite solutions. The role & responsibilities: A key customer facing role, providing professional … timescales Work well within our NOC team and have the ability to work shift pattern What we need from you. Capable of working to 2nd/3rd line support level on PDH, SDH & IP environment Experienced in use of System Management Platforms (Ex: CNMS, Nokia more »

2nd Line IT Support Engineer - Milton Keynes - £25K-£30K A 2nd Line IT Support Engineer with good working knowledge of Windows server, Offfice 365, and general network troubleshooting is required to join a close-knit MSP to support … head office. No two days are the same, visiting different sites mainly in Milton Keynes and surrounding areas. Key Skills Required: Previous escalation support Windows Server administration & troubleshooting Office 365 Admin, Exchange Active Directory General networking troubleshooting - TCP/IP, DNS, DHCP Mobile device support - iOS … Apply now to Gianluca @ circlerecruitment (dot) com to join our client's dynamic and friendly team. Key skills: Windows Server, 1st line, 2nd line, IT Support, IT Helpdesk, Cloud, Azure, IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, Education, Milton Keynes, Bedfordshire, Bedford more »

Desktop Support Analyst/2nd Line Support Analyst A fantastic opportunity has arisen for an Desktop Support Analyst/2nd Line Support Analyst to join our London based global law firm on a permanent basis. Desktop … Support Analyst/2nd Line Support Analyst Key Responsibilities: • Providing a professional and consistent level of Technology support to all staff • Responding to incoming incidents and requests at first point of contact reported via all mediums • Ensuring all incidents and requests … Keeping customers apprised and updated • Escalating problems to the senior team members and third-party suppliers where necessary Desktop Support Analyst/2nd Line Support Analyst Attributes/Skills: • Experience working within a legal environment • Knowledge of Windows 10 and Microsoft Office more »

Job Role: 2nd Line IT Support Engineer (MSP) Location: Ormskirk Salary: £26 – 28k plus Medicash, free parking, + more benefits The Opportunity for you… Are you currently working at 1st or 2nd line on a service desk, and looking to join a … Then this is the job for you. Due to contract wins, our client is looking to add to their service desk team. As a 2nd line IT Support Engineer, you’ll be based in the Ormskirk office for an MSP who provide solutions to a … range of clients. These have recently won contracts and in turn, needs to grow out their support team. Safe to say they’re heading in the right direction. The service desk manager strongly encourages the development of his team and is keen for his employees to constantly upskill more »

Role: 2nd Line IT Support Specialist Location: London, UK Day Rate: £200p/d Job Type: 100% On-site Inside IR35 Position Overview: We are seeking an experienced IT Support Specialist with expertise in MacOS and a strong background in the Film/… TV industry. The ideal candidate will provide technical support, troubleshoot system issues … and ensure seamless IT operations in a fast-paced, creative environment. Key Responsibilities: Technical Support: Provide first-line and second-line support for MacOS devices, including troubleshooting hardware and software issues. Assist with the installation, configuration, and maintenance of MacOS systems and more »

Second Line Support Engineer – Newcastle - £28-30K We are seeking a Second line support engineer for an established client in the Technology sector to join their internal IT department on a permanent basis. The ideal candidate will be providing high quality … business venture. Key Responsibilities: Provide technical expertise and resolve complex issues across various technologies, including Microsoft services and VoIP systems, up to a second-line support level. ITIL awareness Deliver onsite technical support, ensuring timely resolution of issues while maintaining clear communication with both … Knowledge of firewalls Fault finding and troubleshooting skills Full Clean UK Drivers License This is an excellent opportunity for an enthusiastic and passionate Second Line Support Engineer to join a successful organisation, learning and development. Interviews are being arranged immediately for this role, so if this more »

/Windows 10 Experience Completing tickets using ServiceNow (Windows 7/10, Office 365, Teams VPN’s, BYOD, OneNote) Is willing to learn support of bespoke hardware/software used on customer sites If you are available and interested in this role, please apply today more »

Department: Service Reporting to: 2ndLine Helpdesk Team Leader/Service Director Company Description Long established and fast growing and dynamic company providing IT support services. They specialise in IT Support, Cloud and security services. Based in Basildon, Essex, theyare a highly motivated organisation operating within a … vary depending on the task at hand, however full training will be provided where required. Main Duties and Responsibilities Provide remote 2ndline IT support to our contracted clients via the phone/email Contribute to the maintenance of our IT documentation database After identifying the issue, you will … expected that the 2ndline engineers to log tickets on our helpdesk system. Its the responsibility of our customer services department to action any support requests. Working Hours Ashift pattern on the helpdesk 8:00-4:30/9:00-5:30/9:30-6:00 Career Path more »

Job Title: 2nd Line IT Support Engineer Location: Gateshead (Hybrid working) Salary: up to £29,000 Job Type: Permanent NRG is thrilled to be partnering with a well-established and rapidly expanding MSP in their search for a skilled 2nd Line Support Engineer. This role offers a fantastic opportunity to deliver outstanding technical support to a growing customer base. Our client is experiencing a significant period of growth and is dedicated to fostering a dynamic and ambitious work environment, with a strong focus on the professional … development of their team. Responsibilities: Deliver advanced technical support to clients, addressing and resolving a wide range of issues up to second-line level, encompassing Microsoft technologies and VoIP systems. Offer on-site support to troubleshoot and resolve technical challenges effectively, ensuring clear communication more »

2nd Line Technician - Lympstone based with occasional travel to Dartmouth (driving license and access to own vehicle is required) SC clearance will be required Talent are partnered with a leading business recruiting a 2nd Line Support Technician to provide IT support. This … ticketing systems. Collaborate with team leads on workarounds, fixes, and technology enhancements. Adhere to security and change management protocols. Requirements: Experience in desktop support, ideally within a Windows Active Directory environment. Proficiency in IT deployment tools such as SCCM. Strong troubleshooting skills with minimal supervision. Experience maintaining IT more »

2nd Line Technician - Lympstone based with occasional travel to Dartmouth (driving license and access to own vehicle is required) SC clearance will be required Talent are partnered with a leading business recruiting a 2nd Line Support Technician to provide IT support. This … ticketing systems. Collaborate with team leads on workarounds, fixes, and technology enhancements. Adhere to security and change management protocols. Requirements: Experience in desktop support, ideally within a Windows Active Directory environment. Proficiency in IT deployment tools such as SCCM. Strong troubleshooting skills with minimal supervision. Experience maintaining IT more »

2nd Line IT Support Engineer | up to £35,000 | On Site 5 days a week| Brixworth This is an excellent opportunity for someone looking to take the next step in their career working with a leading Formula 1 team. This is a perfect opportunity for … a Formula 1 enthusiast who is an experienced IT Support Engineer. You will provide exceptional trackside support and have excellent customer service skills with experience of working in a fast-paced environment. You will receive all relevant training to be able to provide a high level … systems, performance, availability monitoring toolset Experience of working against deadlines and SLA’s Must be flexible and able to provide out of hours support on a rota basis Skills and desirables Microsoft Certifications Cisco Certified Network Associate Interest in Formula 1/Motorsport more »

2nd Line Engineer - Swindon - £30,000 to £37,000 Swindon/Wiltshire organisation are looking to add an experienced 2nd Line IT Support Engineer to their growing team. This role is office based x5 days a week. A varied position you will … support the IT infrastructure while ensuring the security and integrity of systems. Responsibilities: Manage and maintain the company's network infrastructure, including Servers, Routers, Switches, Firewalls, and other hardware. Implement and maintain security measures, including Firewalls, intrusion detection systems and antivirus software. Providing guidance and support … plus Networking, LAN, VLAN, WAN, Switches, Routers UK driving licence This opportunity is offered with excellent benefits and training. For more info on this 2nd Line IT Support Engineer contact us. 2nd Line Engineer - Swindon - £30,000 to more »

Job Title: 2nd Line Support Engineer Location: Gateshead Salary: up to £35,000 Role Overview: As a 2nd Line Support Engineer, you’ll handle more complex technical issues escalated from the 1st Line Support team. You … and assisting in project work as needed. Key Responsibilities: Investigate and resolve escalated technical issues related to hardware, software, and networks. Provide advanced support for Windows, macOS, and Linux operating systems. Manage and maintain IT systems, including Active Directory, Office 365, and cloud services. Troubleshoot network issues, including … Escalate critical issues to 3rd Line Support or external providers when necessary. Skills and Experience Required: Proven experience in a 2nd Line IT Support role or equivalent. Strong knowledge of IT systems, including Windows Server, Office 365, and Active Directory. Solid more »