26 to 50 of 93 2nd Line Support Jobs in the UK

Contract Second Line Support Engineer - SC Clearance required - Berkshire Up to £180 per day outside IR35 Our client is seeking an SC cleared support professional to join their Technical Support team. You will handle incoming technical support incidents, requests and … changes. You will be responsible for the management of a personal call queues, ensuring support services meet stated SLAs, provide updates and ensure ongoing customer/end user communication is maintained. You will be responsible for the resolution of tickets and calls ranging from simple password resets to more »

Job Title: 1st/2nd Line Support Engineer Sector: Education Salary: £29,000 Location: City of London Overview: A growing education group based in London is looking for ab enthusiastic and driven IT engineer to join the team. This role provides the opportunity to be … involved in 1st and 2nd line user support as-well as assists with an exciting range of projects. Job Summary: The Support role will be responsible of providing technical support across the company. You will be working across the service desk … creation Audio Visual Set ups and support Maintain both Windows and Mac devices Onboarding/Offboarding VPNs - support Escalations to 2nd and 3rd line Assist with an exciting variety of projects Administration tasks through Teams and SharePoint Tech Skills Required: Active Directory Azure more »

want to go out and improve it. Position Summary The IT Technician is a vital member of the IT team, delivering first- and second-line support for the Trust's IT systems. This hands-on role involves troubleshooting technical issues, maintaining service performance, and providing user … pension, private healthcare, free on-site meals, and fitness facilities, alongside a culture of equity, diversity, and inclusion. Key Responsibilities Deliver first- and second-line support, resolving IT issues swiftly and efficiently. Provide on-site and remote user support for IT systems, devices, and … and ideally ICT/Computer Science). Level 3 IT apprenticeship (e.g., Service Management or Infrastructure Technician). Proven experience in first- and second-line technical support. Familiarity with Windows, macOS, and various IT systems/applications. Strong troubleshooting skills for hardware, software, and network issues. Proficiency in more »

To be 2nd line IT support to the business by resolving incidents raised to the Helpdesk. About the role JRRL are seeking enthusiastic and motivated Helpdesk Analyst to join our financial services client in their Bromley head office. The successful candidate will be responsible for … issues in a timely manner and taking ownership of tasks allocated to you. You should also be able to work effectively with 1st Line Support and escalate issues to 3rd Line Support when necessary. Key Responsibilities & Duties for the Helpdesk Analyst: Strong … Experience of problem management from initiation through to closure Experience on a Helpdesk/IT Support Portal Able to work unsupervised with 2nd line problems Good understanding of configuration of Active Directory Good understanding of MS Office 365 Experience of Remote Access tools such as more »

2nd Line IT Support Engineer Cambridge Up to £30,000 VIQU have partnered with an IT solutions provider who specialise in IT infrastructure, managed services, consultancy, software solutions and cybersecurity. They cater to a wide variety of industries, offering services to meet client requirements and … enhance efficiency, reduce costs and leverage technology. They are seeking a 2nd Line IT Support Engineer to provide first and second-line technical support and maintenance on-site for one of their clients in the medical industry. As the 2nd … issues, and ensuring that service levels and targets are met while maintaining high customer satisfaction and consistent service delivery standards. Essential Requirements of the 2nd Line IT Support Engineer: 3+ years in an IT support role with robust 2nd line more »

2nd Line IT Support Engineer Cambridge Up to £30,000 VIQU have partnered with an IT solutions provider who specialise in IT infrastructure, managed services, consultancy, software solutions and cybersecurity. They cater to a wide variety of industries, offering services to meet client requirements and … enhance efficiency, reduce costs and leverage technology. They are seeking a 2nd Line IT Support Engineer to provide first and second-line technical support and maintenance on-site for one of their clients in the medical industry. As the 2nd … issues, and ensuring that service levels and targets are met while maintaining high customer satisfaction and consistent service delivery standards. Essential Requirements of the 2nd Line IT Support Engineer: 3+ years in an IT support role with robust 2nd line more »

your IT career? Do you have the enthusiasm, attitude, and energy for offering a first-class service? We have an exciting opportunity for a 2nd Line Support Technician to join our Redhill based Client who are an industry-leading Managed Service Provider. Our client is … success and growth. If you're ready to advance your career with a forward-thinking company, we want to hear from you. Job Title: 2nd Line Support Technician Salary : £35,000 - £40,000 Location : Redhill (own transport essential due to location) Benefits : - 22 days annual … you ready for an uplifting and career forging challenge? Then lets get down to the nitty gritty… Day-to-Day Responsibilities: Act as a 2nd line point of contact for phone calls, emails and tickets from customers regarding IT issues, incidents and requests. Maintain a high degree more »

2nd Line IT Support Engineer Cambridge Up to £30,000 VIQU have partnered with an IT solutions provider who specialise in IT infrastructure, managed services, consultancy, software solutions and cybersecurity. They cater to a wide variety of industries, offering services to meet client requirements and … enhance efficiency, reduce costs and leverage technology. They are seeking a 2nd Line IT Support Engineer to provide first and second-line technical support and maintenance on-site for one of their clients in the medical industry. As the 2nd … issues, and ensuring that service levels and targets are met while maintaining high customer satisfaction and consistent service delivery standards. Essential Requirements of the 2nd Line IT Support Engineer: 3+ years in an IT support role with robust 2nd line more »

Our market leading professional services client is looking to recruit a 2nd Line IT Technician. As part of a team of dedicated engineers, you’ll be providing 2nd Line and Desktop Support to the end users in their central Bristol office, covering … you want to make a move into a more technical environment then I highly recommend that you apply to this role. The role: The 2nd Line IT Technician will provide support to a diverse group of users, responding to incidents and requests in line … install hardware, software and mobile devices, and have the opportunity to administer servers and gain insight into infrastructure based technology. About you: The successful 2nd Line IT Technician will need to be self-motivated, conscientious, methodical and organised, with the ability to liaise with clients at all more »

to be partnering exclusively with a Top 100 Company that is seeking to build out their on-site IT Team by adding a Second Line Support Engineer to the team. This is a very hands-on role for someone eager to grow and develop their skills … in new technology. Key Responsibilities Deliver on-site, specialised 2nd line technical support and desktop and audio-visual hardware management. Serve as a representative of the IT department, providing professional and efficient service to colleagues. Act as a primary contact for technical issues, ensuring timely … incident resolution. Liaise with third-party vendors for technical support and asset management. Meet service level agreements (SLAs) effectively. Follow company processes, including change and problem management. Maintain comprehensive documentation in line with updates and maintenance activities. Stay informed on current technology developments. Be available for more »

MCS Group is delighted to be recruiting for a 2nd Line Service Desk Analyst to join our market-leading manufacturing client in County Antrim. This is an excellent opportunity to be involved with a well-established, highly successful manufacturing business bringing best-in-class solutions and products … to the market. This business has been rapidly expanding their IT Team and this addition to the team will support the release of a brand new service desk for the wider business. The role: Provide comprehensive technical support, covering software, hardware, and general ICT infrastructure. Efficiently … processes. This involves creating forms, tasks, and reports to drive continuous improvements throughout the organisation. Requirements: 3+ years of experience in a Desktop Support Engineer or similar role. Proficiency in Microsoft Office 365 platform and applications. Proficiency and experience support AD. The Package: Competitive salary based more »

Contract Second Line Support Engineer - SC Clearance required - Berkshire £180 per day outside IR35 Our client is seeking an Security Cleared support professional to join their Technical Desk support team. You will handle incoming technical support incidents, requests and changes. … You will be responsible for the management of a personal call queues, ensuring support services meet stated SLAs, provide updates and ensure ongoing customer/end user communication is maintained. … You will be responsible for the resolution of tickets and calls ranging from simple password resets to complex server queries. Key Responsibilities: Responsible for 2nd line technical incident resolution and task management. Adherence to all SLA's ITSM ticket management and updates Monitoring of security alerts Managing more »

Desktop Support Analyst/2nd Line Support Analyst A fantastic opportunity has arisen for an Desktop Support Analyst/2nd Line Support Analyst to join our London based global law firm on a permanent basis. Desktop … Support Analyst/2nd Line Support Analyst Key Responsibilities: • Providing a professional and consistent level of Technology support to all staff • Responding to incoming incidents and requests at first point of contact reported via all mediums • Ensuring all incidents and requests … Keeping customers apprised and updated • Escalating problems to the senior team members and third-party suppliers where necessary Desktop Support Analyst/2nd Line Support Analyst Attributes/Skills: • Experience working within a legal environment • Knowledge of Windows 10 and Microsoft Office more »

Job Role: 2nd Line IT Support Engineer (MSP) Location: Ormskirk Salary: £26 – 28k plus Medicash, free parking, + more benefits The Opportunity for you… Are you currently working at 1st or 2nd line on a service desk, and looking to join a … Then this is the job for you. Due to contract wins, our client is looking to add to their service desk team. As a 2nd line IT Support Engineer, you’ll be based in the Ormskirk office for an MSP who provide solutions to a … range of clients. These have recently won contracts and in turn, needs to grow out their support team. Safe to say they’re heading in the right direction. The service desk manager strongly encourages the development of his team and is keen for his employees to constantly upskill more »

Role: 2nd Line IT Support Specialist Location: London, UK Day Rate: £200p/d Job Type: 100% On-site Inside IR35 Position Overview: We are seeking an experienced IT Support Specialist with expertise in MacOS and a strong background in the Film/… TV industry. The ideal candidate will provide technical support, troubleshoot system issues … and ensure seamless IT operations in a fast-paced, creative environment. Key Responsibilities: Technical Support: Provide first-line and second-line support for MacOS devices, including troubleshooting hardware and software issues. Assist with the installation, configuration, and maintenance of MacOS systems and more »

Second Line Support Engineer – Newcastle - £28-30K We are seeking a Second line support engineer for an established client in the Technology sector to join their internal IT department on a permanent basis. The ideal candidate will be providing high quality … business venture. Key Responsibilities: Provide technical expertise and resolve complex issues across various technologies, including Microsoft services and VoIP systems, up to a second-line support level. ITIL awareness Deliver onsite technical support, ensuring timely resolution of issues while maintaining clear communication with both … Knowledge of firewalls Fault finding and troubleshooting skills Full Clean UK Drivers License This is an excellent opportunity for an enthusiastic and passionate Second Line Support Engineer to join a successful organisation, learning and development. Interviews are being arranged immediately for this role, so if this more »

/Windows 10 Experience Completing tickets using ServiceNow (Windows 7/10, Office 365, Teams VPN’s, BYOD, OneNote) Is willing to learn support of bespoke hardware/software used on customer sites If you are available and interested in this role, please apply today more »

Job Title: 2nd Line IT Support Engineer Location: Gateshead (Hybrid working) Salary: up to £29,000 Job Type: Permanent NRG is thrilled to be partnering with a well-established and rapidly expanding MSP in their search for a skilled 2nd Line Support Engineer. This role offers a fantastic opportunity to deliver outstanding technical support to a growing customer base. Our client is experiencing a significant period of growth and is dedicated to fostering a dynamic and ambitious work environment, with a strong focus on the professional … development of their team. Responsibilities: Deliver advanced technical support to clients, addressing and resolving a wide range of issues up to second-line level, encompassing Microsoft technologies and VoIP systems. Offer on-site support to troubleshoot and resolve technical challenges effectively, ensuring clear communication more »

2nd Line Technician - Lympstone based with occasional travel to Dartmouth (driving license and access to own vehicle is required) SC clearance will be required Talent are partnered with a leading business recruiting a 2nd Line Support Technician to provide IT support. This … ticketing systems. Collaborate with team leads on workarounds, fixes, and technology enhancements. Adhere to security and change management protocols. Requirements: Experience in desktop support, ideally within a Windows Active Directory environment. Proficiency in IT deployment tools such as SCCM. Strong troubleshooting skills with minimal supervision. Experience maintaining IT more »

2nd Line Technician - Lympstone based with occasional travel to Dartmouth (driving license and access to own vehicle is required) SC clearance will be required Talent are partnered with a leading business recruiting a 2nd Line Support Technician to provide IT support. This … ticketing systems. Collaborate with team leads on workarounds, fixes, and technology enhancements. Adhere to security and change management protocols. Requirements: Experience in desktop support, ideally within a Windows Active Directory environment. Proficiency in IT deployment tools such as SCCM. Strong troubleshooting skills with minimal supervision. Experience maintaining IT more »

2nd Line IT Support Engineer | up to £35,000 | On Site 5 days a week| Brixworth This is an excellent opportunity for someone looking to take the next step in their career working with a leading Formula 1 team. This is a perfect opportunity for … a Formula 1 enthusiast who is an experienced IT Support Engineer. You will provide exceptional trackside support and have excellent customer service skills with experience of working in a fast-paced environment. You will receive all relevant training to be able to provide a high level … systems, performance, availability monitoring toolset Experience of working against deadlines and SLA’s Must be flexible and able to provide out of hours support on a rota basis Skills and desirables Microsoft Certifications Cisco Certified Network Associate Interest in Formula 1/Motorsport more »

Job Title: 2nd Line Application Support Location: Hitchin (full-time onsite) Industry: Property Salary: £32-38k (DOE) Role Overview: As a 2nd Line Application Support Analyst, you will provide technical support for web and mobile applications to … customers promptly to document details of their cases, issues, or requests, and work collaboratively with the wider Support team. Key Responsibilities: * Provide 2nd line support via ticketing systems * Update systems/documentation with relevant information * Work closely with stakeholders to guide system changes … experience- SQL/MySQL This role is ideal for someone with a customer-focused mindset who is eager to provide high-quality application support while working collaboratively within a team environment. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy. more »

This 12 month fixed term contract will provide 1st and 2nd line IT support to a wide range of users, face to face. Requiring an individual with a broad skill set, capable of providing top-notch assistance and support to a large public … the smooth operation of vital IT systems. Client Details Our client is a well known Public Sector and Government organisation. Description Provide 1st and 2nd line IT support to end-users Checking systems logs to ensure any issues are identified and highlighted in a prompt … re excited by the prospect of a challenging project within a reputable public sector organisation, we urge you to apply for this 1st and 2nd line IT support position in Pontypridd. more »

I am looking for a helpdesk/customer support analyst for my client in Southampton. Work is hybrid model (3 days onsite 2 days home working) and in a shift patter. 4 days on, 4 days off covering 6am till 11pm. Key Responsibilities Provide second Level support … well as escalating issues as appropriate. Participate in knowledge transfer activities including passing on information to our 1 st level teams and partner support teams. Address and resolve customer concerns in a timely manner and provide a feedback loop to development when indicated. Ensure customers are kept up … customers across the globe. Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures. Support and lead certain elements of transition activities for new customers into Support. Participate in monthly customer meetings, including support performance reviews Continuous more »

Job Title: 2nd Line Support Engineer Location: Maldon, Essex Salary: Up to £35,000 per annum Are you a skilled IT professional with 5+ years' experience and expertise in Microsoft technologies? My client are looking for a 2nd Line Support Engineer. You'll resolve technical challenges, perform server upgrades, and contribute to key IT projects. Key Responsibilities: Resolve 2nd line support issues and manage escalations. Plan and execute server upgrades and system improvements. Maintain and administer Windows Server, Active Directory, and Microsoft 365. … Troubleshoot networks and support virtualization platforms (e.g., VMware, Hyper-V). Collaborate with the team to ensure system security, performance, and compliance. Requirements: 5+ years in IT support, with in-depth Microsoft expertise. Strong knowledge of networking, server upgrades, and virtualization. Relevant certifications (e.g., Microsoft, CompTIA more »