2ndLineSupport Engineer - 12 month FTC - London You will be working alongside our varied Infrastructure team to deliver a timely, professional, and friendly service and provide 2ndlinesupport for all calls that are logged either remotely or desk … incident(s), request(s) and problem(s), prioritising and managing workload effectively to deal with several open tickets. Floor-walking, desk based & remotely support the business users, infrastructure & applications. Pickup tickets and progress to resolution or escalation and keep customers updated as to the progress of their issues … User creation & Termination in Active Directory and Azure AD Support Windows 10&11 Operating system, Office 2019/365, Software Updates, Manage & Support desktop & laptop deployments and regular security updates via deployment tools and ensure prior testing is completed Setup & Support Exchange 2019/ more »
Hertfordshire, England, United Kingdom Hybrid / WFH Options
Dynamic Search Solutions
2ndLineSupport Engineer Location – Hertfordshire – Hybrid Salary - £35,000 - £40,000 Are you an experienced support professional looking to take that next step into a more technical role, working with the latest technology from Microsoft and other industry leading vendors? If this … leading Microsoft Partner with expertise in delivering end-to-end solutions to SMB across Microsoft 365, Azure and Cyber Security is looking for a 2ndLineSupport Engineer to join their team based in Hertfordshire. The business is a certified ‘Great Place to Work’ by … You will also receive support with earning certifications that will help you in your work, with the likes of Azure and Microsoft. 2ndLineSupport Engineer – Role and responsibilities Supporting existing clients by working with the latest Microsoft Technologies – Microsoft 365, Azure and more »
Peterborough, Cambridgeshire, East Anglia, United Kingdom
Talent Finder
2ndLineSupport Analyst | Peterborough | Full Time | £28,000 - £35,000 pa Our clients company is a growing Managed Service Provider supporting customers locally and in the London area. They currently support customers ranging between 10 and 3000 staff using a large range … activities include IT support, consultancy, system design, telecoms, and fully managed IT services. They are currently recruiting for an experienced hands-on 2ndlinesupport engineer keen to develop and learn new skills whilst supporting their valued customers. You will be given the … on a rota basis. Are you the right person for the job? Clean UK Driving licence Enthusiastic individual with a minimum of 4 years 2ndlinesupport experience wishing to build and expand their technical skills Previous exposer to different types of hardware including printers more »
IT Support Engineer - Carlisle Key words: IT Support, 2ndLineSupport, IT Technician, IT Support Analyst, Infrastructure Support About the Role: We're on the lookout for a skilled and proactive IT Support Technician who … you'll dive into exciting IT projects like system upgrades, network setups, and software rollouts. This role is perfect for someone who enjoys balancing 2ndline service desk support with digging into tech challenges aiding the infrastructure team. You'll be the link between the …/2022, O365, M365, and Microsoft Active Directory. Installing and setting up business software. 3 to 5 years' experience in tech troubleshooting or 2ndline end user support. Some experience of project-based work before. Desirable & other tech you will be involved with: Azure/Entra, Exchange more »
Huntingdon, Cambridgeshire, East Anglia, United Kingdom Hybrid / WFH Options
Leidos Innovations UK Limited
2ndLineSupport Engineer Location: Huntingdon, Cambridgeshire UK Clearance: Ability to obtain a high level of security clearance (DV) Are you an Engineer interested in new technology and trends with a strong track record in IT Support? Would you like to be part … of a growing Operational Support team? UNLEASH YOUR POTENTIAL Everything we do is built on a commitment to do the right thing for our customers, our people and our community. Our mission and our values guide the way we do business. The foundation of our Leidos culture is … leader working to solve the worlds toughest challenges in the defence, intelligence, homeland security, civil, and health markets. The companys 33,000 employees support vital missions for government and commercial customers. Your Role and Responsibilities; The preferred candidate will demonstrate effective application of IT Support and more »
Stevenage, Hertfordshire, South East, United Kingdom
Viqu Limited
1st & 2ndLineSupport Engineer – Hitchin - £22,000 to £30,000. We have partnered with an organisation based within the educational sector, who are searching for an experienced 1st & 2ndLineSupport Engineer to provide support onsite in … a school in Hitchin. Requirements of the 1st & 2ndLineSupport Engineer: 1st and 2ndlinesupport experience Experience working with Microsoft devices - Windows server/Windows desktop, Office 365 Happy to go through a DBS check. Strong communicator and … customer facing experience. Responsibilities of the 1st & 2ndSupport Engineer: Provide 1st & 2ndLine of support for computing and the school's server and network infrastructure. Maintain asset and inventory register. Build and setup computers, set up emails and use Active Directory more »
1st & 2ndLineSupport Engineer – Hitchin - £22,000 to £30,000. We have partnered with an organisation based within the educational sector, who are searching for an experienced 1st & 2ndLineSupport Engineer to provide support onsite in … a school in Hitchin. Requirements of the 1st & 2ndLineSupport Engineer: 1st and 2ndlinesupport experience Experience working with Microsoft devices - Windows server/Windows desktop, Office 365 Happy to go through a DBS check. Strong communicator and … customer facing experience. Responsibilities of the 1st & 2ndSupport Engineer: Provide 1st & 2ndLine of support for computing and the school’s server and network infrastructure. Maintain asset and inventory register. Build and setup computers, set up emails and use Active Directory more »
Adhere to company policies and procedures. Take ownership of tickets from initiation to resolution. Manage SLAs and meet customer expectations. Respond promptly to support requests via email and phone. Provide technical support across our customer base through various channels. Perform both reactive and proactive maintenance tasks. … Contribute to IT projects as needed. Here's what we're looking for in candidates: Minimum 3 years of experience in IT support services or consultancy. Proficiency in MS Win 10/11 Desktop and MS Office 2016+ support. Familiarity with Anti-Virus Technologies (Eset/Bitdefender). more »
Birmingham, West Midlands, West Midlands (County), United Kingdom
Akkodis
Dynamics 365 F&O Systems Support Analyst £35,000 - £50,000 per annum. Remote, UK Brief : My end-user client is currently going through a global transformation and is looking to bring on a confident and curious D365 F&O Support Analyst to join their growing … part of a global implementation of D365 F&O, supporting users, making changes on the system, and be the POC for all 1st/2ndlinesupport queries. Daily Responsibilities: Provide application support and guidance for users of the D365 F&O/… user guides, training materials, and SOPs for D365 F&O processes Identify system improvements and ways to increase efficiency opportunities Monitor and action support request tickets relating to the business application suite promptly. Required Experience: 3+ years' providing AX/D365F&O system support to users more »
Southampton, Hampshire, South East, United Kingdom
Spectrum IT Recruitment
We are looking for an experienced IT Support Engineer who will help support internal systems around telephony, Microsoft 360, and predominantly Windows Desktops. The company deliver software services to a number of retailers with the top level expectations from the service desk team to help keep … their IT issues. Be able to identify areas for improvement. Supporting performance and other IT related issues when they are called into the support desk team. Answer telephone, web and email inquiries to faults and problems relating to the customers IT needs. Knowledge, SKILLS and Experience required To … To be proactive and pragmatic and extremely detail orientated. preferred SKILLS BUT NOT ESSENTIAL Understanding of ITIL processes and the provision of IT support services Microsoft Virtual Desktop Understanding of SQL Databases YOU SHOULD APPLY IF: You care deeply about applying technology and processes to deliver smarter solutions. more »
Cranleigh, Surrey, South East, United Kingdom Hybrid / WFH Options
MaxAd
+ Benefits In order to provide the wide ranging and exemplary levels of customer focussed support for which our client is renowned, an ambitious, personable and … solutions-focussed IT Support Technician is required to join the team on a full-time basis in this highly rewarding, 1st and 2ndlinesupport role. Our client is the perfect partner to serve an eclectic mix of small and medium-sized businesses … and Apple Mac OSX. Hardware repairs including PCs, Laptops and Apple Macs. This is a wonderful opportunity for an adaptable, customer centred 1st/2ndLine IT Support Technician to join a well-established, supportive team offering the opportunity to provide a wide range of more »
Bexley, Greater London, United Kingdom Hybrid / WFH Options
Aspire Recruitment Consultants
Aspire Recruitment is working in partnership with this local IT specialist company based in Bexley. They are looking to recruit an experienced technical support engineer Hybrid working. The Role: Reporting to the Service Delivery Manager Ensure the progression and swift resolution of calls logged with the Service Desk … and delivering superior services in line with Service Level Agreements whilst managing client expectations. Single point of contact with the customer Maintaining ownership of the original fault Providing timely updates, ensuring the fault is assigned the correct level of priority and attention. Demonstrating the ability to troubleshoot and more »
SecondLineSupport Engineer (MSP) – Birmingham £25,000 to £32,000 We're partnered with a growing IT Managed Service provider based in Birmingham that is looking to grow their Support team due to growth and further investment. The successful SecondLineSupport Engineer will join a vibrant and talent team of engineers who operate within a collaborate environment. As the SecondLineSupport Engineer, you will be resolving issues with a wide range of customers – this will involve being in the office support … to be familiar with a variety of technology including Office 365, Azure, Active Directory, Intune, PBX, Firewalls, routers, switches etc. Requirements of the SecondLineSupport Engineer (MSP): Essential experience in a Managed service provider (MSP) or Telecommunications. Experience in a 1st or 2ndlinemore »
Birmingham, Coleshill, Warwickshire, United Kingdom
VIQU Limited
SecondLineSupport Engineer (MSP) – Birmingham £25,000 to £32,000 We’re partnered with a growing IT Managed Service provider based in Birmingham that is looking to grow their Support team due to growth and further investment. The successful SecondLineSupport Engineer will join a vibrant and talent team of engineers who operate within a collaborate environment. As the SecondLineSupport Engineer, you will be resolving issues with a wide range of customers – this will involve being in the office support … to be familiar with a variety of technology including Office 365, Azure, Active Directory, Intune, PBX, Firewalls, routers, switches etc. Requirements of the SecondLineSupport Engineer (MSP): Essential experience in a Managed service provider (MSP) or Telecommunications. Experience in a 1st or 2ndlinemore »
Watford, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
EMIS Health
2ndLineSupport Analyst - Watford - Hybrid Working The Vacancy 2ndLineSupport AnalystJob working remotely and in the Watford office as part of the growing support service team at EMIS. Our Vision and Your Impact Our vision is … make a difference. Responsible for providing essential technology to 10,000 healthcare organisations across all major UK health sectors, we are looking for a 2ndLineSupport Analyst to join our innovative support service department. You will become part of the support … department or medicines managementproducts.The role is customer facing but the customers are system experts so you will be problem solving andmostlyoperating at a secondlinesupport level, managing issues through to resolution.You'll deliver exceptional customer service, empathising with our customers, keeping them informed of the more »
2ndLineSupport Engineer Up to £35k Farnham The Client: middle is partnered with an IT business in Farnham to find their new 2ndLine Engineer! After the client has won a few next clients, this is a brand-new hire for … support their continuous improvement plans and client offerings. The Role: You will be joining a close-knit team of Engineers to offer 2nd/3rd line duties, implementing and leading projects. This role will suit someone ambitious who would like to move into a Manager more »
Birmingham, Coleshill, Warwickshire, United Kingdom
VIQU Limited
2ndLineSupport Engineer – Coleshill (West Midlands) £25,000 - £32,000 We’re partnered with a growing IT Managed Service provider based in Coleshill (West Midlands) that is looking to grow their 2ndline team due to growth and further investment. The … successful 2ndline engineer will join a vibrant and talent team of 12 engineers who operate within a collaborate environment. As the 2ndlinesupport engineer you will be troubleshooting issues with a wide range of customers – this will involve being in … to be confident with a variety of technology including Office 365, Azure, Active Directory, Intune, PBX, Firewalls, routers, switches etc. Experience required for the 2ndLine Engineer: Proven experience in a Technical Support Analyst role or similar Strong communication skills. Experience with project work. Strong more »
Apple Mac Support Specialist (2ndLine) - JAMF - London - to £46k pa Our MSP client is looking for a 2ndLine Apple Mac Support specialist to join their team based in London. Your duties and responsibilities will be: ? Efficiently manage and … prioritise support tickets, ensuring resolutions align with SLA targets, troubleshooting and resolving Apple Mac issues. ? Adhere strictly to service processes ? Maintain accurate, comprehensive ticket records and consistently update clients ? Emphasise quality and first-time resolution, avoiding temporary fixes ? Escalate complex issues appropriately, ensuring tickets are detailed for efficient … that you will have at least 4 years experience of working in a Mac help desk environment with the last 2 years working at 2nd line. You will have solid experience of Mac support with JAMF, JumpCloud and Addigy coupled with Windows desktop and server experience.In addition more »
to work on a 24/7/365 rota, including evening and night shifts, as well as weekends. Duties and Responsibilities: Provisioning of 2ndline Technical Support to Internal and External Customers Deploying Technical Infrastructure & prerequisites to support both Managed & Hosted services … Conducting DR/Backup Testing and Azure Management (VMs, NSG Rules, Storage Accounts etc.) Maintaining & Updating Technical Documentation Providing Advanced troubleshooting/Proactive support Working as part of the team as well as being self-motivated and self-sufficient Adhering to company and team policies as well as more »
2ndLineSupport Engineer | Salisbury OR Southampton | £30,000 - £40,000 Office365 | Intune | Sharepoint | Security | Third Line | 2ndLine | SecondLine | 3rd Line | Exchange I'm recruiting for a Support Engineer to join one … my top clients who's IT team has grown 30% in the last year. As they continuously growing, they need to add another skilled 2nd/3rd line engineer to the team! Looking for someone with in-depth knowledge of Office365 environments through support and … APPLY to find out more! Support Engineer | Salisbury OR Southampton | £30,000 - £40,000 Office365 | Intune | Sharepoint | Security | Third Line | 2ndLine | SecondLine | 3rd Line | Exchange more »
2ndLineSupport Engineer | Salisbury OR Southampton | £30,000 - £40,000 Office365 | Intune | Sharepoint | Security | Third Line | 2ndLine | SecondLine | 3rd Line | Exchange I'm recruiting for a Support Engineer to join one … my top clients who's IT team has grown 30% in the last year. As they continuously growing, they need to add another skilled 2nd/3rd line engineer to the team! Looking for someone with in-depth knowledge of Office365 environments through support and … APPLY to find out more! Support Engineer | Salisbury OR Southampton | £30,000 - £40,000 Office365 | Intune | Sharepoint | Security | Third Line | 2ndLine | SecondLine | 3rd Line | Exchange more »
Role : 2ndLineSupport Engineer 🗺️ Location : Dudley 💰 Salary : £30,000 - £36,000 ✅ Skills : 1st and 2ndLineSupport, Windows 10 & 11, Compliance & User practises, InTune My client are expanding and are looking for a 2ndLineSupport … for providing in-depth technical support to their users, diagnosing and resolving escalated issues from 1st Line. Requirements: Proven experience as a 2ndLineSupport Engineer or similar role Strong understanding of operating systems (Windows) Excellent analytical and problem-solving skills Ability to more »
Reports To: 2ndLine Team Leader Location: Wilmslow/Remote Hours of Work: Mon-Fri 8am-6pm (Rota shifts) The Role The IT Service Desk is the single point of contact for all IT services, requests, and incidents. The IT Service Desk is a busy, dynamic, fast … paced team, servicing multiple individual businesses and over 1500 colleagues. In the role of 2ndLineSupport Analyst, you will be responsible for interpreting escalated user problems and identifying solutions. The role of the IT Support team is to ensure that our colleagues … need to do their roles to achieve our business objectives. We are looking for customer focussed people to join our IT department to support our colleagues both hands on in the office and remotely across the UK. This role would suit someone looking for their next role in more »
Hook, England, United Kingdom Hybrid / WFH Options
Pyramid Recruitment Ltd
MSP Support Engineer (2ndLine) Location: Hook, Hampshire (hybrid working available) Type: Full-time, Permanent Salary: Up to £35,000 DOE Pyramid are working with a Hampshire based IT support provider looking to add to their team. This role offers the opportunity to … supporting valued clients over a range of industries with a commitment to high end service and exceeding their needs. Responsibilities: As an MSP Support Engineer, you will be responsible for delivering professional first and second-line technical support services within a Service Desk environment. … contribute to minimising problems by addressing potential issues before they escalate, ensuring a seamless experience for clients. Requirements: Minimum 3 years of experience providing 2ndlinesupport in an MSP or School environment. Proficiency in Windows and Mac OS environments, mobile devices, Google Workspace for more »
Role: 2ndLine IT Support Engineer (Field Engineer) Role Type: Permanent Location - On-site Gloucester + Client Sites Salary - £28,000>£30,000 The role of the 2ndLine IT Support Engineer is to provide onsite, workshop and remote IT … support at our client sites. The role also involves assisting with and implementing projects delivered by our company. Role Responsibilities • Provide onsite IT support at client sites • Build and configure client hardware and software to be used at client sites • Answer incoming telephone calls, tickets and … contact as well as escalations to all clients when on their sites • Correctly log and update tickets with the required information relating to support requests • Manage ticket priority, category, and client updates for tickets in related work queues • Manage own ticket queue and work schedule in an efficient more »