7 of 7 3rd Line Support Technician Jobs

3rd Line Support Technician, Windows, Cloud, Woodstock, Oxfordshire to £45,000 A leading Service Provider is looking to recruit a 3rd Line Support Technician to provide outstanding support for their client of 900 users based in Woodstock, Oxfordshire and offices around the UK. This … role is a mixture of 3rd Line/infrastructure support, system maintenance tasks & project work and requires the technician to be flexible, agile and resourceful. Good communication skills are essential as are an attention to detail, the quality of your work must be exceptional. Main Tasks and Competencies Working with the Service Desk … infrastructure and SANs Pro-actively build own knowledge and experience to keep up to date with existing and emerging technologies Monitor and troubleshoot server and network performance Liaise with 3rd parties in regard to logging technical queries Carry out 3rd line daily checks, reporting & resolving issues to the agreed procedure Ensure client DR systems are fully More ❯

Being SilverCloud’s 3 rd Line Support Technician SilverCloud is recruiting an experienced 3rd Line Support Technician to serve as the final escalation point for complex IT issues. This key role ensures timely resolution of technical challenges—particularly those affecting end users—and supports continuous improvement in … service delivery. Key Connections The 3rd Line Support Technician, you will report directly to the Head of Service Delivery & work hand-in-hand with both the Service Desk TL and the IT director to ensure organisational objectives are delivered and enhance the customer experience. Essential Skills & Key Competencies Act as the highest-level … business needs. Contribute to improving support processes and identifying recurring issues for root cause analysis and long-term solutions. What We’re Looking For Demonstrated experience in 3rd line support roles within an IT or Managed Service Provider (MSP) environment. Strong technical knowledge in: Windows Server & Active Directory Microsoft 365 and Azure Networking More ❯

Xerox Edinburgh, Scotland, United Kingdom Join or sign in to find your next job Join to apply for the IT Support Technician - 3rd Line role at Xerox Xerox Edinburgh, Scotland, United Kingdom 1 day ago Be among the first 25 applicants Join to apply for the IT Support Technician - 3rd Line role at Xerox About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of … in providing a high-quality IT support services to our customers for the Glasgow, Scotland location. The primary function of the role is to act as a 3rd line engineer that takes ownership of escalated IT support calls, due to either their high technical or priority nature. The individual should be comfortable liaising More ❯

across nine UK locations, Xerox IT Services aims to help SME organisations work smarter. That means expertise in identifying and implementing appropriate technologies, combined with the ability to support those solutions to optimise a customer's return on investment. Xerox IT Services provides agile managed print, IT, VoIP and document capture technology, expertly deployed and supported for those … in providing a high-quality IT support services to our customers for the Glasgow, Scotland location. The primary function of the role is to act as a 3rd line engineer that takes ownership of escalated IT support calls, due to either their high technical or priority nature. The individual should be comfortable liaising … with customers over the phone or email, possess a familiarity of Xerox IT clients and the ability to access all relevant support tools and information as required. In addition to the above, Third Line Technical Analysts are expected to provide technical guidance, perform IT service requests, perform and approve IT change requests and be responsible for More ❯

where we continually expand our expertise and nurture our talent with a focus on quality, innovation and growth. And due to this growth, we are now looking for a 3rd Line IT Support Technician to join our growing, dynamic Technology team. Our Technology team are fully committed to providing exceptional service by placing … thrive and do your best work. Reporting to our Service Delivery Manager and based at our head office in Oxford, Woodstock, you will play a key role in delivering 3rd line, end user compute and Desktop Support to approx. 1350 users covering cutting edge hardware, software and infrastructure technologies. You will have the opportunity to … combine both end-user support with 3rd Line/infrastructure support and system maintenance tasks ensuring a real diversity of duties. The Role Working with the entire Technology team including Service Desk, L2 and SAM/HAM team on escalated issues, support, major incident management and knowledge transfer Resolving issues for More ❯

2nd/3rd Line Support Engineer – IT MSP Location: Primarily office-based in the Reading area, with occasional visits to client sites Job Type: Permanent/Full-Time Salary: £30,000 – £36,000 per annum + up to 10% matched pension contribution Essential: Licence: Full Clean UK Driving Licence required MSP experience is essential — candidates … without prior experience working within a Managed Service Provider will not be considered. Role Overview: We are currently seeking a highly capable 2nd/3rd Line Support Engineer to join a growing IT Managed Service Provider (MSP). This is a fantastic opportunity for an experienced technical support professional who thrives in a … strong problem-solving skills, excellent communication abilities, and a proactive, team-oriented mindset. Key Responsibilities: Provide remote and occasional on-site technical support to clients (2nd/3rd line). Troubleshoot and resolve issues across hardware, software, and networking. Manage tickets and workflows via a helpdesk system. Setup, configure, and support desktops, servers More ❯

Our client is a leading IT managed service provider are currently looking for a 2nd line support person. They are seeking a talented 2nd/3rd Line Support Technician to join their team to play a key role in providing technical support and project delivery to customers. … skills (both written and verbal) for working with clients and internal teams Ability to prioritise and work independently in a fast-paced environment Previous experience in a 2nd/3rd Line technical role Familiarity with help desk ticketing systems and remote support tools Experience in a Managed Service Provider (MSP) environment would be advantageous but … is Troubleshoot and resolve customer desktop, server, and infrastructure-related issues Manage incoming support tickets, ensuring timely and efficient resolutions Working on more complex problems when necessary Monitor and manage backup jobs, addressing failures proactively Check remote monitoring platforms for issues and work towards quick resolutions More ❯