Lead Business Intelligence Specialist
- Location
- Glasgow, Scotland, United Kingdom
customers throughout key events and service journeys. You will use data to identify new communication opportunities, evaluate the effectiveness of existing activity and turn insight into clear, measurable action. This is a critical individual-contributor role at C1 level. You will develop and maintain analytical solutions that improve customer … doing Service Journey Orchestration: You will play a key role in shaping and evolving our Service Journey Orchestration capability, using data and insight to identify opportunities for more timely, relevant and effective customer communications. By understanding customer events and behaviours, you'll help determine when proactive communications ...