Customer Success & Onsite Services Manager
- Hiring Organisation
- Electrosonic
- Location
- London, United Kingdom
- Salary
- £ 60 K
Technical Support, Engineering, Sales, and Finance teams, the Customer Success & Onsite Services Manager drives customer success through proactive service management, data-driven decision making, continuous improvement, and commercial stewardship.A key aspect of the role is analysing customer AV estate performance data to identify opportunities for system optimisation … resource utilisation.Act as the primary escalation point for operational and personnel matters relating to assigned onsite teams.Service DeliveryMonitor service performance and drive continual improvement initiatives.Work closely with Service Desk, Technical Support, Resource Management, and Engineering teams to ensure effective support delivery.Ensure compliance with health and safety, information security ...