IT Technical Lead - MSP
- Hiring Organisation
- Eriban Business Services Ltd
- Location
- Southampton, Hampshire, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £70,000
management, and delivery of IT services across the business. Youll ensure the security, resilience, and efficiency of systems while developing the team and driving continuous improvement across technology functions. Key Responsibilities Technical Leadership & Escalation Act as the highest technical escalation point for the service desk and field … technical advisor for key clients Attend technical review meetings and present environment health insights Translate technical concepts into business-focused recommendations Process & Workflow Improvement Develop and refine SOPs, runbooks, and escalation workflows Improve documentation quality and ensure knowledge is shared Identify opportunities for automation and efficiency gains Skills ...