25 of 25 Remote Customer Engineer Jobs

identifying solutions to resolve system issues Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Job Overview To directly and positively impact revenue and customer satisfaction by assisting our customers with technical problems when using our products and services. Technical Customer Support Engineer responsibilities include resolving customer queries, recommending solutions and … guiding product users through features and functionality. You will also be involved in the deployment of our EMR solutions at customer sites and via our Cloud offering. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. Ultimately, you will … help maintain our reputation as a company that offers excellent customer support. Responsibilities Undertake activities in accordance with our ISO 13485 Medical Device Quality Management System. Diagnose and troubleshoot technical issues. Ask customers targeted questions to quickly understand the root of the problem. Track computer system issues through to resolution, within agreed time limits. Talk clients through a series More ❯

Our client is looking for a number of Customer Support Engineers to join their team on a six month initial contract, working fully remotely. The role will be responsible for meeting business objectives by developing practical and innovative ways to identify and meet goals, coordinating with cross functional teams and driving closure on customer issues raised on GE … ADMS products, and responsible for addressing customer issues and concerns with ADMS applications such as SCADA, DMS, OMS etc. Essential skills/knowledge/experience: * Direct experience installing, maintaining or supporting GE ADMS products ('Power On Fusion (PoF)' or 'Power On Advantage (PoA)') including DMS Applications, DNAF, OMS, Storm Assist and DER. * Familiarity with User Interface, SCADA and Modeling More ❯

Suade's success is built on grit, determination, and our proven ability to develop cutting edge technology to create the next generation of RegTech. The customer support specialist is key on continuing providing a world-class customer service. You will use your experience working in the SaaS environment and you will closely work with our account managers and … delighted to be an equal opportunity employer. We have a diverse team with great values. All qualified applicants will receive consideration for employment without bias. Job Summary: The Support Engineer will be responsible for providing high-quality technical support as well as Product support to our clients and internal teams. The ideal candidate will have a strong technical background … and a passion for helping customers. You will be the first point of contact for all issues and will work closely with our engineering and product teams to ensure customer satisfaction. Responsibilities As part of the Customer Support Team, you will be an integral part of the client post-sale experience and you will: Be the first line More ❯

Technical Support Engineer - Apprentice Location: Remote in Location (Belfast) Department: Customer Success Reports to: Support Manager About the Role As a Technical Support Engineer - Apprentice , you'll be stepping into a unique opportunity to learn the ins and outs of cybersecurity support from the ground up, while attending the local college to achieve a foundation degree in … when they don't. We're not just looking for someone to answer support tickets. We want someone who takes initiative, asks questions, and gets excited about making the customer experience smoother and more efficient. If you're the kind of person who likes to figure things out and isn't afraid to dive into new challenges, this is … digging into technical challenges and figuring out how things work. You value empathy - both in supporting customers and collaborating with teammates. You have 1+ years' experience in a technical, customer facing role. What Helps You Stand Out: Technical certification(s) e.g. CompTIA, AWS, Microsoft. Ability to showcase any personal projects or learnings you have undertaken that will benefit you More ❯

provide technology and resources to the education sector, supporting over 10 million students worldwide. We work with over28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools … makes the most of IT investment, driving focus through four lines of business: Managed Services, Software, Hardware and Broadband Visit us here to find out more: The IT Support Engineer function has an important role to play in helping teachers to teach and learners to learn. As one of a team of IT Support Engineers your role will be … users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting users who may not necessarily have IT backgrounds. We More ❯

Job Title: Customer Support Engineer (6-Month Fixed-Term Contract) Location: London, United Kingdom (Hybrid or On-site) Contract Type: Fixed-Term (6 Months) Start Date: 24 June Salary: Competitive, based on experience About Us We are a fast-growing B2B SaaS company based in London, delivering cutting-edge solutions to our clients across the UK and Europe. … Our platform helps businesses streamline their operations, drive efficiency, and deliver measurable value. As we continue to scale, we are looking for a dedicated Customer Support Engineer to join our team on a six-month contract and help ensure our customers receive outstanding technical support and service during this critical growth phase. About the Role As a Customer Support Engineer , you will be the first line of technical assistance for our clients, helping them troubleshoot issues, understand product features, and maximize value from our platform. You’ll work closely with our Product, Engineering, and Customer Success teams to ensure customer satisfaction and continuous improvement of our services. Key Responsibilities Provide high-quality, timely technical More ❯

Job Title: Customer Support Engineer (6-Month Fixed-Term Contract) Location: London, United Kingdom (Hybrid or On-site) Contract Type: Fixed-Term (6 Months) Start Date: 24 June Salary: Competitive, based on experience About Us We are a fast-growing B2B SaaS company based in London, delivering cutting-edge solutions to our clients across the UK and Europe. … Our platform helps businesses streamline their operations, drive efficiency, and deliver measurable value. As we continue to scale, we are looking for a dedicated Customer Support Engineer to join our team on a six-month contract and help ensure our customers receive outstanding technical support and service during this critical growth phase. About the Role As a Customer Support Engineer , you will be the first line of technical assistance for our clients, helping them troubleshoot issues, understand product features, and maximize value from our platform. You’ll work closely with our Product, Engineering, and Customer Success teams to ensure customer satisfaction and continuous improvement of our services. Key Responsibilities Provide high-quality, timely technical More ❯

Client support, zendesk, SLA, Bugs, legal SAAS, Zendesk, Azure, Devops, TypeScript, Vue.js2,Firebase, AWS, Figma, Web Applications) Customer Support & Solutions Engineer Title: Customer Solutions Engineer Remote First Legal Tech/SAAS Overview: This isn’t your typical support role. You’ll operate at the intersection of engineering, customer success, and developer advocacy. You’ll provide … or improved the user experience? They have embraced a fully remote working environment with flexible working arrangements to give you the freedom to produce high-quality work on your Customer Support & Solutions terms. You will need to work on UK timezone office hours. Responsibilities: Provide technical support and troubleshooting for our customers Collaborate with Engineering to surface product feedback … reduce internal workload Create and maintain documentation, FAQs, and technical walkthroughs Run training or feedback sessions with users Skills & Experience: Proven experience in a SaaS environment , ideally in support, customer success, or technical enablement Exposure to legal tech platforms or compliance-heavy domains (e.g., contract workflows, finance, professional services) Strong working knowledge of web applications. Comfortable discussing integrations, data More ❯

Client support, zendesk, SLA, Bugs, legal SAAS, Zendesk, Azure, Devops, TypeScript, Vue.js2,Firebase, AWS, Figma, Web Applications) Customer Support & Solutions Engineer Title: Customer Solutions Engineer Remote First Legal Tech/SAAS Overview: This isn’t your typical support role. You’ll operate at the intersection of engineering, customer success, and developer advocacy. You’ll provide … or improved the user experience? They have embraced a fully remote working environment with flexible working arrangements to give you the freedom to produce high-quality work on your Customer Support & Solutions terms. You will need to work on UK timezone office hours. Responsibilities: Provide technical support and troubleshooting for our customers Collaborate with Engineering to surface product feedback … reduce internal workload Create and maintain documentation, FAQs, and technical walkthroughs Run training or feedback sessions with users Skills & Experience: Proven experience in a SaaS environment , ideally in support, customer success, or technical enablement Exposure to legal tech platforms or compliance-heavy domains (e.g., contract workflows, finance, professional services) Strong working knowledge of web applications. Comfortable discussing integrations, data More ❯

Client support, zendesk, SLA, Bugs, legal SAAS, Zendesk, Azure, Devops, TypeScript, Vue.js2,Firebase, AWS, Figma, Web Applications) Customer Support & Solutions Engineer Title: Customer Solutions Engineer Remote First Legal Tech/SAAS Overview: This isn’t your typical support role. You’ll operate at the intersection of engineering, customer success, and developer advocacy. You’ll provide … or improved the user experience? They have embraced a fully remote working environment with flexible working arrangements to give you the freedom to produce high-quality work on your Customer Support & Solutions terms. You will need to work on UK timezone office hours. Responsibilities: Provide technical support and troubleshooting for our customers Collaborate with Engineering to surface product feedback … reduce internal workload Create and maintain documentation, FAQs, and technical walkthroughs Run training or feedback sessions with users Skills & Experience: Proven experience in a SaaS environment , ideally in support, customer success, or technical enablement Exposure to legal tech platforms or compliance-heavy domains (e.g., contract workflows, finance, professional services) Strong working knowledge of web applications. Comfortable discussing integrations, data More ❯

Client support, zendesk, SLA, Bugs, legal SAAS, Zendesk, Azure, Devops, TypeScript, Vue.js2,Firebase, AWS, Figma, Web Applications) Customer Support & Solutions Engineer Title: Customer Solutions Engineer Remote First Legal Tech/SAAS Overview: This isn’t your typical support role. You’ll operate at the intersection of engineering, customer success, and developer advocacy. You’ll provide … or improved the user experience? They have embraced a fully remote working environment with flexible working arrangements to give you the freedom to produce high-quality work on your Customer Support & Solutions terms. You will need to work on UK timezone office hours. Responsibilities: Provide technical support and troubleshooting for our customers Collaborate with Engineering to surface product feedback … reduce internal workload Create and maintain documentation, FAQs, and technical walkthroughs Run training or feedback sessions with users Skills & Experience: Proven experience in a SaaS environment , ideally in support, customer success, or technical enablement Exposure to legal tech platforms or compliance-heavy domains (e.g., contract workflows, finance, professional services) Strong working knowledge of web applications. Comfortable discussing integrations, data More ❯

Client support, zendesk, SLA, Bugs, legal SAAS, Zendesk, Azure, Devops, TypeScript, Vue.js2,Firebase, AWS, Figma, Web Applications) Customer Support & Solutions Engineer Title: Customer Solutions Engineer Remote First Legal Tech/SAAS Overview: This isn’t your typical support role. You’ll operate at the intersection of engineering, customer success, and developer advocacy. You’ll provide … or improved the user experience? They have embraced a fully remote working environment with flexible working arrangements to give you the freedom to produce high-quality work on your Customer Support & Solutions terms. You will need to work on UK timezone office hours. Responsibilities: Provide technical support and troubleshooting for our customers Collaborate with Engineering to surface product feedback … reduce internal workload Create and maintain documentation, FAQs, and technical walkthroughs Run training or feedback sessions with users Skills & Experience: Proven experience in a SaaS environment , ideally in support, customer success, or technical enablement Exposure to legal tech platforms or compliance-heavy domains (e.g., contract workflows, finance, professional services) Strong working knowledge of web applications. Comfortable discussing integrations, data More ❯

Client support, zendesk, SLA, Bugs, legal SAAS, Zendesk, Azure, Devops, TypeScript, Vue.js2,Firebase, AWS, Figma, Web Applications) Customer Support & Solutions Engineer Title: Customer Solutions Engineer Remote First Legal Tech/SAAS Overview: This isn’t your typical support role. You’ll operate at the intersection of engineering, customer success, and developer advocacy. You’ll provide … or improved the user experience? They have embraced a fully remote working environment with flexible working arrangements to give you the freedom to produce high-quality work on your Customer Support & Solutions terms. You will need to work on UK timezone office hours. Responsibilities: Provide technical support and troubleshooting for our customers Collaborate with Engineering to surface product feedback … reduce internal workload Create and maintain documentation, FAQs, and technical walkthroughs Run training or feedback sessions with users Skills & Experience: Proven experience in a SaaS environment , ideally in support, customer success, or technical enablement Exposure to legal tech platforms or compliance-heavy domains (e.g., contract workflows, finance, professional services) Strong working knowledge of web applications. Comfortable discussing integrations, data More ❯

Client support, zendesk, SLA, Bugs, legal SAAS, Zendesk, Azure, Devops, TypeScript, Vue.js2,Firebase, AWS, Figma, Web Applications) Customer Support & Solutions Engineer Title: Customer Solutions Engineer Remote First Legal Tech/SAAS Overview: This isn’t your typical support role. You’ll operate at the intersection of engineering, customer success, and developer advocacy. You’ll provide … or improved the user experience? They have embraced a fully remote working environment with flexible working arrangements to give you the freedom to produce high-quality work on your Customer Support & Solutions terms. You will need to work on UK timezone office hours. Responsibilities: Provide technical support and troubleshooting for our customers Collaborate with Engineering to surface product feedback … reduce internal workload Create and maintain documentation, FAQs, and technical walkthroughs Run training or feedback sessions with users Skills & Experience: Proven experience in a SaaS environment , ideally in support, customer success, or technical enablement Exposure to legal tech platforms or compliance-heavy domains (e.g., contract workflows, finance, professional services) Strong working knowledge of web applications. Comfortable discussing integrations, data More ❯

Client support, zendesk, SLA, Bugs, legal SAAS, Zendesk, Azure, Devops, TypeScript, Vue.js2,Firebase, AWS, Figma, Web Applications) Customer Support & Solutions Engineer Title: Customer Solutions Engineer Remote First Legal Tech/SAAS Overview: This isn’t your typical support role. You’ll operate at the intersection of engineering, customer success, and developer advocacy. You’ll provide … or improved the user experience? They have embraced a fully remote working environment with flexible working arrangements to give you the freedom to produce high-quality work on your Customer Support & Solutions terms. You will need to work on UK timezone office hours. Responsibilities: Provide technical support and troubleshooting for our customers Collaborate with Engineering to surface product feedback … reduce internal workload Create and maintain documentation, FAQs, and technical walkthroughs Run training or feedback sessions with users Skills & Experience: Proven experience in a SaaS environment , ideally in support, customer success, or technical enablement Exposure to legal tech platforms or compliance-heavy domains (e.g., contract workflows, finance, professional services) Strong working knowledge of web applications. Comfortable discussing integrations, data More ❯

Client support, zendesk, SLA, Bugs, legal SAAS, Zendesk, Azure, Devops, TypeScript, Vue.js2,Firebase, AWS, Figma, Web Applications) Customer Support & Solutions Engineer Title: Customer Solutions Engineer Remote First Legal Tech/SAAS Overview: This isn’t your typical support role. You’ll operate at the intersection of engineering, customer success, and developer advocacy. You’ll provide … or improved the user experience? They have embraced a fully remote working environment with flexible working arrangements to give you the freedom to produce high-quality work on your Customer Support & Solutions terms. You will need to work on UK timezone office hours. Responsibilities: Provide technical support and troubleshooting for our customers Collaborate with Engineering to surface product feedback … reduce internal workload Create and maintain documentation, FAQs, and technical walkthroughs Run training or feedback sessions with users Skills & Experience: Proven experience in a SaaS environment , ideally in support, customer success, or technical enablement Exposure to legal tech platforms or compliance-heavy domains (e.g., contract workflows, finance, professional services) Strong working knowledge of web applications. Comfortable discussing integrations, data More ❯

Client support, zendesk, SLA, Bugs, legal SAAS, Zendesk, Azure, Devops, TypeScript, Vue.js2,Firebase, AWS, Figma, Web Applications) Customer Support & Solutions Engineer Title: Customer Solutions Engineer Remote First Legal Tech/SAAS Overview: This isn’t your typical support role. You’ll operate at the intersection of engineering, customer success, and developer advocacy. You’ll provide … or improved the user experience? They have embraced a fully remote working environment with flexible working arrangements to give you the freedom to produce high-quality work on your Customer Support & Solutions terms. You will need to work on UK timezone office hours. Responsibilities: Provide technical support and troubleshooting for our customers Collaborate with Engineering to surface product feedback … reduce internal workload Create and maintain documentation, FAQs, and technical walkthroughs Run training or feedback sessions with users Skills & Experience: Proven experience in a SaaS environment , ideally in support, customer success, or technical enablement Exposure to legal tech platforms or compliance-heavy domains (e.g., contract workflows, finance, professional services) Strong working knowledge of web applications. Comfortable discussing integrations, data More ❯

Client support, zendesk, SLA, Bugs, legal SAAS, Zendesk, Azure, Devops, TypeScript, Vue.js2,Firebase, AWS, Figma, Web Applications) Customer Support & Solutions Engineer Title: Customer Solutions Engineer Remote First Legal Tech/SAAS Overview: This isn’t your typical support role. You’ll operate at the intersection of engineering, customer success, and developer advocacy. You’ll provide … or improved the user experience? They have embraced a fully remote working environment with flexible working arrangements to give you the freedom to produce high-quality work on your Customer Support & Solutions terms. You will need to work on UK timezone office hours. Responsibilities: Provide technical support and troubleshooting for our customers Collaborate with Engineering to surface product feedback … reduce internal workload Create and maintain documentation, FAQs, and technical walkthroughs Run training or feedback sessions with users Skills & Experience: Proven experience in a SaaS environment , ideally in support, customer success, or technical enablement Exposure to legal tech platforms or compliance-heavy domains (e.g., contract workflows, finance, professional services) Strong working knowledge of web applications. Comfortable discussing integrations, data More ❯

Job Opportunity: Customer Support Engineer Endeavour Recruitment has an excellent opportunity for a Customer Support Engineer to join our leading client based in Edinburgh. This is a permanent position with a hybrid working model . Main Responsibilities: Ensure that the customer site in the area is operational according to the Company's contractual obligations. Provide … structured customer training. Submit paperwork in accordance with company and customer guidelines. Essential Skills & Requirements: Specific product training in BPS M5/M7, C1, BPS C4, C2, C5, X8, Laurel Note counters, Erapa equipment (as appropriate), Datacard products, Bowe Systec, Canon Printers. Fully IT conversant across a range of packages. Desirable Experience: Engineering apprenticeship. Electrical apprenticeship. CSCS certification. More ❯

Azure Data Engineer/Architect | Customer Facing Experience Essential | Azure, Synapse | £550p/day Outside IR35 - Remote (UK) Role: Azure Data Engineer/Architect with Customer-Facing Experience Duration: 3 Months Initially Location: Remote (UK) Start Date: ASAP Rate: £550p/day Outside IR35 About The Role Our partner is looking for Senior Data Engineer … hands-on with Synapse and Spark technologies in enterprise-scale data environments. Additionally, you will gain exposure to Microsoft Fabric. This is a contract role for an experienced and customer-facing person who thrives in complex data environments and can also bridge the gap between hands-on engineering and data architecture. Responsibilities Design, build and maintain scalable data pipelines … functional data teams. Desirable Skills Proven experience implementing commercial Microsoft Fabric solutions within an enterprise environment. Understanding of OneLake and lakehouse architecture, pipelines and data quality principles. Azure Data Engineer/Architect | Customer Facing Experience Essential | Azure, Synapse | £550p/day Outside IR35 - Remote (UK More ❯

Shape the Future of Software Development as a Customer Engineer at BrowserStack Are you passionate about solving complex technical puzzles and helping the world's leading companies build amazing software? Come join BrowserStack, the world's leading software testing platform! Our mission is to become the testing infrastructure for the entire internet. We help developers build bug-free … led to us being named “SaaS Startup of the Year” in 2022 and ranked in the Forbes Cloud 100. Your Role: The Technical Visionary for Our Customers As a Customer Engineer, you will be the trusted technical advisor for Fortune 500 companies, guiding them on their journey to build flawless digital experiences. You won't just be responding … most ambitious goals using BrowserStack. This role is a unique chance to constantly learn and develop, diving into diverse technologies across programming, security, and networking as needed to solve customer challenges. A Glimpse of Your Day-to-Day: Be the Architect: You will own the customer's technical evaluation from end-to-end, designing and leading engaging technical More ❯

Shape the Future of Software Development as a Customer Engineer at BrowserStack Are you passionate about solving complex technical puzzles and helping the world's leading companies build amazing software? Come join BrowserStack, the world's leading software testing platform! Our mission is to become the testing infrastructure for the entire internet. We help developers build bug-free … led to us being named “SaaS Startup of the Year” in 2022 and ranked in the Forbes Cloud 100. Your Role: The Technical Visionary for Our Customers As a Customer Engineer, you will be the trusted technical advisor for Fortune 500 companies, guiding them on their journey to build flawless digital experiences. You won't just be responding … most ambitious goals using BrowserStack. This role is a unique chance to constantly learn and develop, diving into diverse technologies across programming, security, and networking as needed to solve customer challenges. A Glimpse of Your Day-to-Day: Be the Architect: You will own the customer's technical evaluation from end-to-end, designing and leading engaging technical More ❯

Senior Staff Backend Engineer, Customer Operations Cardiff, London or Remote (UK) We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer … we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ The Customer Operations team provides tech-led and human support experiences for now over 10 million customers. We don't just solve customer problems - we aim to improve customer … fast, and empathetic support. Our Operations tech team has three focus areas: Creating in-app experiences that enable customers to solve their own problems . As well as building customer experiences ourselves, we help all product teams at Monzo build better products by developing a system of reusable components that other teams can use. Tooling that enables our More ❯

Deepki, leading the way in ESG for real estate owners and accelerating the transition towards net zero and sustainability. We, Deepki, are currently looking for a Customer Solutions Engineer in London. You will manage and assist our customers in the deployment of our SaaS solution in order to help them drive energy savings and energy efficiency with the … to the development of advanced processes and automations to enhance data quality and efficiency. Collaborate with the product team to envision the future enhancements of the platform. Identify additional customer needs, manage customer roadmaps, and propose complementary offers. Foster knowledge sharing by producing relevant documentation and expertise notes. Profile : Bachelor's or Master's degree in Engineering or … quality and methodology. Excellent communication and teaching abilities, with fluency in English. Strong analytical skills and the ability to analyze data workflows. Team player with a keen sense of customer interaction. Nice-to-Have: Interest in Python, R, or other coding languages. Familiarity with agile development methods (Scrum, Sprint, etc.). Professional experience with Excel. Previous experience in utilities More ❯

Full Stack Developer - Customer Experience Engineering at Judge.me Closing the Trust Gap in E-commerce Location: Remote with hybrid option (2 days in Shoreditch office near Old Street) Salary: £60-90k dependent upon the value the successful candidate brings! Our Mission: Fixing Trust in Commerce For a decade, we've been on a mission to close the Trust … word of mouth-no paid marketing or sales teams needed The Opportunity We're seeking a Full Stack Developer to build and maintain critical internal systems that power exceptional customer experiences at scale. You'll architect and develop sophisticated tools, integrations, and AI-powered solutions that directly impact our position as the app in the Shopify ecosystem. This role … sits at the exciting intersection of engineering and customer experience, where your code directly influences our app store reviews - our primary growth driver. You'll work closely with our Head of Customer Support to build next-generation systems that enable our team to deliver world-class support efficiently and effectively. What Makes This Role Special High-Impact Development More ❯