1 to 25 of 81 Remote/Hybrid Customer Insight Jobs

Role: Insight Analyst Salary: Up to 40,000 (location depending) + benefits Term: Permanent Location: Manchester or Stratford, London up to 2 days per week hybrid working Hours: Mon-Fri 8am-4pm or 9am-5pm This is a great opportunity for an experienced Customer Insight Analyst … contact centre clients growing team. Hybrid working out of one of their offices in Manchester or Stratford, London. Do you have a passion for Customer Excellence and IVR? Are you a great storyteller? Are you experienced using SQL and PowerBI? The Customer Insight Analyst gathers and interprets ...

Customer Data & Insight Manager Salary: Up to £45,000 Location: Blackpool (hybrid – 3 days onsite) A UK-based retail organisation is seeking a Customer Data & Insight Manager to support customer analytics, insight delivery, and CRM decision-making across the business. This is a hands … analytics role focused on customer data rather than a people-management position. The successful candidate will sit between data and marketing teams, helping shape customer insight, segmentation, and reporting while ensuring data quality and compliance. Key Responsibilities Analyse and report on customer data to support ...

European Customer Retention & Loyalty Senior Manager Location: London | Hybrid: 3 days office/2 days WFH Are you passionate about building customer loyalty and driving sustainable growth across international markets? We are looking for a European Customer Retention & Loyalty Senior Manager to lead the strategy, development … long-term business growth. You will operate in a corporate, fast-paced, matrix environment, working closely with European markets and senior stakeholders across customer care, digital, marketing, sales and product teams to unlock new growth opportunities through customer loyalty and retention. This role is ideal for a strategic ...

Sales Director, the Account Manager plays a key role in managing the day-to-day relationships and operational success of out clients customer accounts. This role focuses on ensuring high-quality management, maintaining customer satisfaction and success, and supporting account growth through effective coordination and communication. Collaborating closely … Advisory, the Account Manager serves as the primary point of contact for assigned customers, ensuring their needs are met and expectations exceeded. By understanding customer environments and aligning services accordingly, the Account Manager helps maintain strong, long-term relationships and contributes to the overall success of the account What ...

Member and B2B data. Working with data and marketing teams to make sure solutions are fit for purpose. append and enhance our customer data with variables we do not currently collect/hold in order to successfully achieve our ambitions. It is not a ‘database management’ role, but will … offer at Nest.For more information about our recruitment process click hereDirectorate/Department OverviewNest is undergoing a transformation to use its data and insight to drive decision making. The Data, Analytics & Customer Insight (DACI) Team is leading how we do it: putting our customers at the heart ...

Nest platform. Employers and Nest Connectors process over £5bn in pension contributions annually for our 14 million members – we want to use data and insight to make sure that the service works brilliantly for them.An excellent candidate would be able to empathise with our core audiences, whether that … from previous experience in B2B, accountancy or payroll position, or if it’s through applied insight and transferable skills.You’ll help empower our teams to make evidence-based commercial and strategic decisions through analysing behaviour and performance, uncovering insights, and identifying friction points. Your work will directly support efforts ...

offer at Nest.For more information about our recruitment process click hereDirectorate/Department OverviewNest is undergoing a transformation to use its data and insight to drive decision making. The Data, Analytics & Customer Insight (DACI) Team is leading how we do it: putting our customers at the heart … that we can deliver a better retirement for millions. The department includes Analytics – taking data and creating value for the organisation, understanding our customer behaviours and our business; doing descriptive, predictive, and prescriptive analysis and modelling to help Nest make decisions. Data – planning and delivering how we manage high ...

Retention & Renewals Manager – Drive Churn Reduction & Customer Retention Sheffield | Hybrid | £45,000 | 12-Month FTC (Maternity Cover) Lead a high-performing customer-facing team and take ownership of renewals, retention, and churn reduction for a global SaaS organisation. Candidates must have a Retentions or Renewals background. Anna Maher … Recruitment is recruiting a Retention & Renewals Manager for a global SaaS organisation in Sheffield. This leadership role focuses on driving customer retention, managing renewals performance, and reducing churn , while leading a customer-facing team delivering measurable customer value. Key Responsibilities Lead, coach, and develop a team ...

Head of Customer Support (SAAS/ERP) Remote – UK Residents Only SaaS/ERP | Manufacturing | Supply Chain | Distribution | Logistics Chapman Tate Associates are partnering with a leading end-to-end ERP solutions provider delivering enterprise-grade SaaS and ERP platforms into the Manufacturing, Supply Chain, Distribution and Logistics sectors. … modern times we may come to call this role as a Head of Customer Happiness, Customer Experience Champion, Customer Journey Director, Customer Insights & Experience Lead, Head of Customer Advocacy, Head of Technical Support, Technical Support Services Manager or Customer Support Manager. There could ...

Company description: Water Utility Company based in Yorkshire region of England. Job description: Digital Customer Strategy & Data Manager Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water: We offer a salary up to £59k per annum depending … time, 37 hours per week, Monday Friday between a working window of 8:00am-6:00pm. We have an exciting opportunity for a Digital Customer Strategy & Data Manager to join the Customer Experience team at Yorkshire Water. What we do: Everyone has an idea of what a water ...

Company description: Water Utility Company based in Yorkshire region of England. Job description: Digital Customer Strategy & Data Manager Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water: We offer a salary up to £59k per annum depending … time, 37 hours per week, Monday Friday between a working window of 8:00am-6:00pm. We have an exciting opportunity for a Digital Customer Strategy & Data Manager to join the Customer Experience team at Yorkshire Water. What we do: Everyone has an idea of what a water ...

Product Manager is responsible for managing the coordination of the product roadmap and ensuring that product development is driven by clear market needs, customer insight, and commercial priorities. This role acts as the primary bridge between customers, sales, and the internal product and engineering teams. The successful candidate … appropriate time in the process to ensure new features are launched seamlessly and on time. This specifically includes: Prioritise initiatives based on customer value and business impact Collaborate with the Head of Product and the Development team to rough-size commercial priorities and agree delivery feasibility Coordinate across ...

Product Marketing Manager - Customer Experience Hybrid - Coventry (2x days per week) Up to £45,000 This is an exciting opportunity to join a growing digital team where you will shape new products that enhance the customer journey. If you enjoy working at the intersection of data, technology … this role offers the chance to make a clear, measurable impact. The Company They are an established organisation investing heavily in digital transformation and customer-centric innovation. With a collaborative culture and a strong focus on insight-driven decision-making, they are committed to building products that deliver ...

Product Manager - Customer Experience Hybrid - Coventry (2x days per week) Up to £45,000 This is an exciting opportunity to join a growing digital team where you will shape new products that enhance the customer journey. If you enjoy working at the intersection of data, technology, and user … this role offers the chance to make a clear, measurable impact. The Company They are an established organisation investing heavily in digital transformation and customer‐centric innovation. With a collaborative culture and a strong focus on insight‐driven decision‐making, they are committed to building products that deliver ...

enabled tools to improve data quality, pricing efficiency, and process automation. · Assist in ensuring pricing consistency and compliance across regions and offerings. Market & Customer Insight · Gather, analyze, and report competitor pricing benchmarks, market trends, and customer value indicators. · Monitor margin performance and support delivery of key pricing … Support the development of bespoke costing and pricing models for complex solution opportunities ranging from £100k to £100m+. · Assist commercial teams during bids and customer negotiations with robust financial analysis. Team & Capability Development · Contribute to a culture of analytical rigor, continuous improvement, and pricing excellence. · Support cross-functional education ...

applied consistently across products and sales activity. Provide pricing support for Klipboard Money, enabling accurate setup and smooth execution of sales deals. Market, Product & Customer Insight Support competitive and market analysis to inform our pricing, packaging, and monetisation strategies. Build and maintain pricing benchmarks and market intelligence … existing products. Work with Klipboard product, sales, and marketing teams to translate insight into commercial action. Skills, Knowledge and Experience: Strong analytical skills with proficiency in Excel, working knowledge of PowerBI a plus. 1–2 years’ experience in an analytical, commercial, or research role (software/tech experience ...

through the CRM (Salesforce). Take ownership of outbound sales efforts, including lead generation, conversion of incoming enquiries, proposal management, and relationship development. Champion customer insight and feedback across the business, ensuring client needs are reflected in service development. Build and maintain strong commercial relationships with OEMs, Tier … makers within the automotive and manufacturing sectors. Ideally degree qualified with experience in B2B sales with the ability to build and maintain senior-level customer relationships: Ability to understand complex services and communicate them in a customer-focused way. Proficient with MS Office and CRM platforms (Salesforce preferred ...

Deal Leadership Lead discovery sessions to uncover challenges around ITSM, integration, automation, and service orchestration. Deliver solution-oriented presentations, demos, and workshops aligned to customer use cases and operational objectives. Own complex, multi-stakeholder sales cycles from initial engagement through to close and handover. Position our services as long … term partnerships that drive efficiency, visibility, and automation across IT operations. Market Insight & Collaboration Stay current with leading ITSM platforms (ServiceNow, BMC, Jira Service Management, Freshservice, etc.) and trends in integration and automation. Share customer insight with Marketing, Product, and Delivery teams to influence go-to-market ...

Deal Leadership Lead discovery sessions to uncover challenges around ITSM, integration, automation, and service orchestration. Deliver solution-oriented presentations, demos, and workshops aligned to customer use cases and operational objectives. Own complex, multi-stakeholder sales cycles from initial engagement through to close and handover. Position our services as long … term partnerships that drive efficiency, visibility, and automation across IT operations. Market Insight & Collaboration Stay current with leading ITSM platforms (ServiceNow, BMC, Jira Service Management, Freshservice, etc.) and trends in integration and automation. Share customer insight with Marketing, Product, and Delivery teams to influence go-to-market ...

online shopping experiences across a large-scale retail platform. You will sit within a dedicated squad working on a confidential new product, helping shape customer journeys that directly impact online sales performance and customer satisfaction. Job Summary In this role, you will be responsible for delivering high-quality … testing and stakeholder playback. You will collaborate closely with Product Managers, CRO specialists, developers, commercial stakeholders, and data teams to translate business requirements and customer insight into intuitive, commercially effective digital experiences. Required Experience & Skills 4+ years' experience delivering end-to-end UX/UI design within eCommerce ...

online shopping experiences across a large-scale retail platform. You will sit within a dedicated squad working on a confidential new product, helping shape customer journeys that directly impact online sales performance and customer satisfaction. Job Summary In this role, you will be responsible for delivering high-quality … testing and stakeholder playback. You will collaborate closely with Product Managers, CRO specialists, developers, commercial stakeholders, and data teams to translate business requirements and customer insight into intuitive, commercially effective digital experiences. Required Experience & Skills 4+ years' experience delivering end-to-end UX/UI design within eCommerce ...

programmes and define strategic frameworks for our retail and FMCG clients, using your experience in consulting and industry. Integrate cross-functional commercial, operational, and customer insight to shape major business decisions. Design operating models and transformation roadmaps that embed AI and automation to deliver business value. Steer innovation ...

priorities into actionable roadmaps and commercially strong propositions. • Build compelling business cases and value propositions that underpin growth. • Spot, validate, and prioritise opportunities using customer insight and market data. End to End Delivery • Lead a lean, cross functional squad to design, test, and launch new propositions. • Bring teams … operationally deliverable. • Track adoption and performance, recommending scale up, improvement, or exit. Collaboration & Influence • Partner with Sales on go to market strategy, pricing, and customer engagement. • Work with Marketing to shape positioning, messaging, and demand generation. • Align innovation with delivery capability alongside Technology and Delivery teams. • Ensure seamless customer ...

priorities into actionable roadmaps and commercially strong propositions. • Build compelling business cases and value propositions that underpin growth. • Spot, validate, and prioritise opportunities using customer insight and market data. End to End Delivery • Lead a lean, cross functional squad to design, test, and launch new propositions. • Bring teams … operationally deliverable. • Track adoption and performance, recommending scale up, improvement, or exit. Collaboration & Influence • Partner with Sales on go to market strategy, pricing, and customer engagement. • Work with Marketing to shape positioning, messaging, and demand generation. • Align innovation with delivery capability alongside Technology and Delivery teams. • Ensure seamless customer ...

clear, impactful outcomes. Working closely with a dedicated cross-functional team, you'll lead strong product discovery and delivery practices, using data, experimentation, and customer insight to identify high-value opportunities and build user-centric solutions. You'll collaborate closely with peers and senior stakeholders across Product, Engineering … Design, Data, and the business, influencing direction through insight and evidence. You'll also have the opportunity to apply Stepstone's advanced AI capabilities to real user problems, while continuing to grow your impact and craft as part of an industry-changing mission to shape the future of work. ...