1 to 25 of 58 Remote/Hybrid Customer Insight Jobs

Customer Insight LeadLondon/Bournemouth 60-80k We are hiring a Customer Insights and Strategy Transformation Lead to define and connect the customer insight vision across analytics, BI and self service reporting. This role blends strategic direction with hands on delivery, ensuring insight directly shapes customer outcomes and commercial decisions. This is a high visibility opportunity to sit at the centre of data, insight and decision making. You will have real influence over how customer insight is used across the organisation, with the mandate to improve ways ...

Customer Insights Analyst £50,000 - £55,000 Hybrid - Lancashire (3x days per week) This is an opportunity to step into a high impact customer insight role where your analysis directly shapes marketing strategy, customer experience, and commercial performance. You will work with rich customer and patient data to influence how a large, service led organisation engages, retains, and grows its customer base. The Company They are a well established, customer focused organisation operating at scale within a regulated, service led environment. Data and insight sit at the heart of their ...

Customer Experience Insight Manager My client is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, they specialise in empowering businesses with the best solutions from the world's leading providers. We are specialists in: Microsoft Modern Work Cybersecurity Contact Centre … technologies, presenting an incredible opportunity to introduce them to the full suite of market-leading solutions. Job Description Join a Dynamic Team as a Customer Experience Insight Manager! Do you thrive in a fast-paced, innovative environment? My client is on a mission tobethe customersmosttrustedadvisorforcloud-basedtechnologies. Theyre looking ...

Customer Operations Manager Location: London Salary : £40,000 - £60,000 per annum About the Job We re looking for an experiencedCustomer Operations Managerto lead our global customer operations and help us build a world-class, digital-first support experience. This is a hands-on role that blends strategic … responsible for scaling and optimising our support function across tools, processes, partners, and platforms. You will be the voice of the customer internally, using data and feedback to improve how we support, engage, and retain our users across the globe. This is a tough but rewarding role, best suited ...

Sales Director, the Account Manager plays a key role in managing the day-to-day relationships and operational success of out clients customer accounts. This role focuses on ensuring high-quality management, maintaining customer satisfaction and success, and supporting account growth through effective coordination and communication. Collaborating closely … Advisory, the Account Manager serves as the primary point of contact for assigned customers, ensuring their needs are met and expectations exceeded. By understanding customer environments and aligning services accordingly, the Account Manager helps maintain strong, long-term relationships and contributes to the overall success of the account What ...

community. Please do not contact the recruiter directly. Why Join frog Since June 2021, frog is part of Capgemini Invent . frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing … future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united ...

objectives into shared product capabilities and standards that support commercial outcomes while maintaining a coherent product experience. Lead product teams in improving cross‐channel customer experiences across web and app, with a focus on reducing friction and strengthening early‐stage activation and long‐term retention. Support the development … pricing, packaging, tier differentiation and paywall approaches by contributing customer insight, experimentation and product‐led evidence. Ensure advertising experiences integrate cleanly into the FT’s products in a way that reinforces our premium position and strengthens user trust. Continuously improve foundational lifecycle experiences, including sign‐up, payment, account ...

Retention & Renewals Manager – Drive Churn Reduction & Customer Retention Sheffield | Hybrid | competitive basic | 12-Month FTC (Maternity Cover) Lead a high-performing customer-facing team and take ownership of renewals, retention, and churn reduction for a global SaaS organisation. Candidates must have a Retentions or Renewals background. Anna Maher … Recruitment is recruiting a Retention & Renewals Manager for a global SaaS organisation in Sheffield. This leadership role focuses on driving customer retention, managing renewals performance, and reducing churn , while leading a customer-facing team delivering measurable customer value. Key Responsibilities Lead, coach, and develop a team ...

Skip the brochures - start a live conversation with our AI assistant and get the answers you need, instantly! * JOB DETAILS As a Sales Support & Customer Executive, you will be a key link between customers, Account Directors, Account Executives, and internal teams. You will ensure customers experience a smooth, responsive … will not just support the sales process - you will actively help shape it, ensuring accuracy, visibility, and momentum across every stage of the customer lifecycle. Key responsibilities Manage and respond to customer queries, ensuring a professional and timely resolution experience Produce accurate KPI and usage reports using internal ...

into Continuous Improvement and working closely with the COO and Transformation teams, you will act as AZC Product Owner for key digital platforms-including customer contact tools (e.g., Content Guru/Storm) and process‐mining assets (e.g., Celonis). You'll ensure initiatives align with commercial strategy, progress … colleagues. This is a visible and influential role, blending strategic thinking with hands‐on delivery. This position sits within the Commercial Strategy and Customer Experience division, a growing team focused on driving strategic coherence, customer centricity, and progressive change across the commercial business. This is a hybrid role ...

senior, hands‐on product leadership role suited to someone who can balance strategy with execution, vision with pragmatism, and innovation with real customer value. Key Responsibilities Product Vision & Strategy Own and evolve the end‐to‐end product vision for ECA’s SaaS platform. Build a compelling product story that … ensuring the platform continues to perform as it scales. Commercial & Market Alignment Work closely with the team to align product direction with revenue growth, customer acquisition and retention goals. Support go‐to‐market initiatives with strong product positioning, messaging and enablement. Monitor market trends, competitor offerings and emerging technologies ...

Sector market. Leading, coaching and developing a team of Account Managers, you will inspire high performance across inbound and outbound sales activity, building strong customer relationships, unlocking opportunities within existing accounts, and delivering against key KPIs and revenue targets. You will create an energised, accountable team culture that celebrates … outcomes through trusted, value-led conversations that support their digital transformation goals. A strong focus on sales charter adoption, CRM discipline and high-quality customer insight will be essential to support accurate planning, performance management and future growth. This role calls for a collaborative team leader ...

Markerstudy Group for a Data Science Analyst. You will be responsible for providing data science and analytics solutions to support our strategic roadmaps and customer propositions. Working with a variety of teams and stakeholders, you will have strong communication skills allowing the business to adopt and embed your findings. … role works closely with a wide range of internal and external stakeholders, delivering data products, insights, and analytical services across pricing, partnerships, IT, insurers, customer insight, digital, marketing, and contact-centre teams This is a great opportunity for you to accelerate your career in Data Science ...

side buyer at a bank or fintech can immediately understand why it matters to them. You’ve built a prioritized backlog grounded in deep customer insight that the engineering team can confidently act on within the platform's architecture. What you will be doing Lead the definition … Flow's features, workflows, and data requirements — from customer discovery through to prioritization and post‐launch measurement. Spend significant time with existing customers, prospects, and partners to develop a deep understanding of the jobs to be done in payment authorization across different verticals. Articulate clear, well‐reasoned requirements ...

through the CRM (Salesforce). Take ownership of outbound sales efforts, including lead generation, conversion of incoming enquiries, proposal management, and relationship development. Champion customer insight and feedback across the business, ensuring client needs are reflected in service development. Build and maintain strong commercial relationships with OEMs, Tier … makers within the automotive and manufacturing sectors. Ideally degree qualified with experience in B2B sales with the ability to build and maintain senior-level customer relationships: Ability to understand complex services and communicate them in a customer-focused way. Proficient with MS Office and CRM platforms (Salesforce preferred ...

exceeding monthly targets as defined by the Head of Business Development. • Developing new contacts, either as decision-makers or influencers. • Prioritising opportunities, ensuring maximum customer-facing time is achieved, with a minimum 6 client meetings per week • Effectively working alongside other stakeholder departments to ensure an integrated approach … customer care and that market needs are being met. • Demonstrate complete knowledge of the features, advantages and benefits of all LN products, and be able to demonstrate them fully. • Keeping up to date with market changes and developments, as well as new products. • Strong working knowledge of tools, principles ...

governance. Introduce consistent frameworks and templates that improve how product work is defined, communicated, and understood across the organisation. Lead product discovery through deep customer insight, market analysis, and evidence-driven validation of new opportunities. Shape solutions collaboratively with engineering and leadership to ensure they are valuable … effective delivery by defining problems clearly, maintaining a healthy backlog, supporting engineering throughout development, and measuring real-world outcomes. Engage stakeholders and champion the customer by communicating plans clearly, synthesising input across teams, and using data and KPIs to guide continuous improvement. Skills and Experience 3+ years of product ...

businesses create, edit, sign, and streamline document workflows at scale. This role owns end‐to‐end product leadership, with a strong focus on customer retention and long‐term value creation. You will drive product‐led growth through experimentation, lifecycle engagement, and funnel optimization across activation, retention, expansion, and monetization. … Drive pdfFiller’s AI and innovation roadmap – ensuring we delight customers both today and in the future Own portfolio‐level roadmap prioritization informed by customer insight, market research, and competitive intelligence Drive product‐led growth by optimizing the full user journey, conversion funnels, retention loops, and unit economics ...

lifecycle of one or more hardware product lines, including strategy, roadmap, delivery, optimisation, and obsolescence planning. Define clear product vision and requirements, translating customer needs and business goals into hardware, firmware, and software outcomes. Take accountability for commercial performance, including pricing, margins, cost control, and overall lifecycle profitability. Lead … Ensure products meet quality, safety, security, and regulatory standards, managing risk and change in a controlled way. Work closely with engineering teams to balance customer needs, technical constraints, scalability, and time-to-market. Use customer insight, market analysis, and competitor intelligence to shape product positioning and future ...

ecommerce brand into the ultimate personal gifting companion, we’re looking for a Director of Product (Ecommerce) to lead some of our most critical customer and platform experiences. This is a 12-month Fixed Term Contract, starting in early July 2026 , with clear accountability for growth, customer outcomes … results. This role requires someone who can confidently engage with and influence senior leadership and C-suite level stakeholders - bringing strong product thinking, customer insight, and evidence-based recommendations to shape strategic decisions; whilst staying close enough to the detail to ensure teams are solving real customer ...

role focused on new digital business and service development. The position is responsible for exploring and shaping new opportunities by combining technical feasibility, customer insight, and market potential. It offers a broad scope across early-stage concept development, validation, business case creation, and cross-functional project coordination. TYPE … development of new digital business opportunities, from exploration and validation through to internal recommendation and handover. Lead and support new business exploration projects Research customer needs, market trends, and business opportunities Develop early-stage concepts and test key assumptions Plan and drive PoC, MVP, pilot, or prototype activities Gather ...

Customer Insights Analyst £45,000 - £50,000 + bonus + strong pension Hybrid - West Midlands (1x day per week) This is an opportunity to join a growing customer analytics function at a pivotal time, where data plays a central role in shaping customer communications and commercial decision … technical expertise with real business impact across multiple product areas. The Company They are a well-established UK financial services organisation with a strong customer-first culture and a reputation for high-quality service. Data and analytics are a strategic priority, with ongoing investment in modern platforms, tools ...

Technology, you will be responsible for ensuring TMS data assets and management information are accurate, secure, and strategically leveraged to support operational performance, customer insight, and business growth. Working closely with the Digital Enablement Lead and key stakeholders across TMS and the wider DS Smith Group, you will ...

high-quality demos and maintain rigorous forecasting discipline Consistently exceed quarterly revenue commitments while protecting deal velocity Influence product and GTM direction based on customer insights Maintain meticulous CRM hygiene and operate with a data-driven mindset Requirements 5+ years selling SaaS solutions, ideally involving layered enterprise buying groups ...

high-quality demos and maintain rigorous forecasting discipline Consistently exceed quarterly revenue commitments while protecting deal velocity Influence product and GTM direction based on customer insights Maintain meticulous CRM hygiene and operate with a data-driven mindset Requirements 5+ years selling SaaS solutions, ideally involving layered enterprise buying groups ...