1 to 25 of 283 Remote/Hybrid Customer Insight Jobs

Role: Customer Insight Analyst Salary: Up to £40,000 (location depending) + benefits Term: 24 month FTC Location: Manchester or Stratford, London up to 2 days per week hybrid working Hours: Mon-Fri 8am-4pm or 9am-5pm This is a great opportunity for an experienced Customer Insight Analyst to going my contact centre clients growing team. Hybrid working out of one of their offices in Manchester or Stratford, London. Do you have a passion for Customer Excellence and IVR? Are you a great storyteller? Are you experienced using SQL and PowerBI? The Customer ...

Role: Customer Insight & Speech Analyst Salary: Up to £40,000 (location depending) + benefits Term: 24 month FTC Location: Manchester or Stratford, London up to 2 days per week hybrid working Hours: Mon-Fri 8am-4pm or 9am-5pm This is a great opportunity for an experienced Customer Insight & Speech Analyst to going my contact centre clients growing team. Hybrid working out of one of their offices in Manchester or Stratford, London. PLEASE ONLY APPLY FOR THIS ROLE IF YOU HAVE EXPERIENCE IN SPEECH AND IVR ANALYTICS. Do you have a passion for Customer Excellence ...

Role: Customer Insight & Speech Analyst Salary: Up to £40,000 (location depending) + benefits Term: 24 month FTC Location: Manchester or Stratford, London up to 2 days per week hybrid working Hours: Mon-Fri 8am-4pm or 9am-5pm This is a great opportunity for an experienced Customer Insight & Speech Analyst to going my contact centre clients growing team. Hybrid working out of one of their offices in Manchester or Stratford, London. PLEASE ONLY APPLY FOR THIS ROLE IF YOU HAVE EXPERIENCE IN SPEECH AND IVR ANALYTICS. Do you have a passion for Customer Excellence ...

Interim Customer Insight & Journey Lead (Dynamics 365) A leading emergency medical charity is seeking an Interim Customer Insight & Journey Lead (Dynamics 365) to establish, define and deliver a modern customer insight capability from the ground up. This is a rare opportunity to shape … entire approach to customer journeys, supporter behaviour, and data-driven engagement for an organisation that has yet to fully embed this function, and now needs a dedicated expert to design and implement it end-to-end. In this role, you will take full ownership of mapping key customer ...

Interim Customer Insight & Journey Lead (Dynamics 365) A leading emergency medical charity is seeking an Interim Customer Insight & Journey Lead (Dynamics 365) to establish, define and deliver a modern customer insight capability from the ground up. This is a rare opportunity to shape … entire approach to customer journeys, supporter behaviour, and data-driven engagement for an organisation that has yet to fully embed this function, and now needs a dedicated expert to design and implement it end-to-end. In this role, you will take full ownership of mapping key customer ...

will modernise our technology, streamline our processes, and create a culture where every colleague can thrive. If youre passionate about shaping the future of customer service and want to make a lasting impact for millions of people, this is your chance to lead change at scale! Your Role This … rare opportunity to lead the reinvention of our Customer Contact Centre. Youll set the vision and deliver a future-ready strategy that brings together voice, digital, and self-service channels, all powered by customer insight and innovation! Youll design new ways of working, oversee the rollout ...

roadmap for our innovative software solutions. You'll lead the full product lifecycle - from market research and ideation through to launch - ensuring products meet customer needs, drive growth, and stand out in the market. What you'll do: Shape product strategy and roadmap based on market insight, customer needs, and business goals Lead cross-functional teams through the entire product lifecycle, ensuring quality delivery Use analytics and customer feedback to inform decisions and optimise product performance Collaborate with stakeholders at all levels to secure buy-in and alignment Drive go-to-market strategies that maximise adoption ...

roadmap for our innovative software solutions. You'll lead the full product lifecycle - from market research and ideation through to launch - ensuring products meet customer needs, drive growth, and stand out in the market. What you'll do: Shape product strategy and roadmap based on market insight, customer needs, and business goals Lead cross-functional teams through the entire product lifecycle, ensuring quality delivery Use analytics and customer feedback to inform decisions and optimise product performance Collaborate with stakeholders at all levels to secure buy-in and alignment Drive go-to-market strategies that maximise adoption ...

deliver the vision, strategy, and roadmap for our innovative software solutions. What you'll do: Shape product strategy and roadmap based on market insight, customer needs, and business goals Lead cross-functional teams through the entire product lifecycle, ensuring quality delivery Use analytics and customer feedback … delivery experience Ability to translate technical capabilities into business value Skilled at influencing executives and managing stakeholders Data-driven mindset with excellent market and customer insight Experience in SaaS, cloud, or enterprise software (desirable) If you are interested please send your most updated CV to e.bateman@roc-search.com ...

deliver the vision, strategy, and roadmap for our innovative software solutions. What you'll do: Shape product strategy and roadmap based on market insight, customer needs, and business goals Lead cross-functional teams through the entire product lifecycle, ensuring quality delivery Use analytics and customer feedback … delivery experience Ability to translate technical capabilities into business value Skilled at influencing executives and managing stakeholders Data-driven mindset with excellent market and customer insight Experience in SaaS, cloud, or enterprise software (desirable) If you are interested please send your most updated CV to e.bateman@roc-search.com ...

data to improve performance across our pubs. You’ll report into the Head of Strategy and Finance. From analysing sales and customer behaviour to supporting marketing campaigns and operational planning, you’ll be the go-to person for turning numbers into narratives that inform strategy and action. With … will include: Sales & Performance Analysis: Analyse daily, weekly, and seasonal sales trends across wet and dry categories, identifying underperforming sites and high-growth opportunities. Customer Insight & Behaviour: Use EPOS and CRM data to understand customer preferences, dwell time, and visit frequency. Support segmentation and loyalty initiatives. Work ...

restaurants, and hotels across the UK. With a strong heritage and a modern digital ambition, the business is investing heavily in data, analytics, and customer insight to better understand behaviour, optimise digital journeys, and drive commercial impact at scale. Digital analytics plays a critical role in shaping decision … making across marketing, product, and customer experience, making this a highly visible and impactful hire. THE TEAM You’ll join a growing customer data and digital analytics function operating across multiple specialist areas, including digital analytics, CRM, loyalty, data science, and data engineering. This role sits within ...

restaurants, and hotels across the UK. With a strong heritage and a modern digital ambition, the business is investing heavily in data, analytics, and customer insight to better understand behaviour, optimise digital journeys, and drive commercial impact at scale. Digital analytics plays a critical role in shaping decision … making across marketing, product, and customer experience, making this a highly visible and impactful hire. THE TEAM You’ll join a growing customer data and digital analytics function operating across multiple specialist areas, including digital analytics, CRM, loyalty, data science, and data engineering. This role sits within ...

restaurants, and hotels across the UK. With a strong heritage and a modern digital ambition, the business is investing heavily in data, analytics, and customer insight to better understand behaviour, optimise digital journeys, and drive commercial impact at scale. Digital analytics plays a critical role in shaping decision … making across marketing, product, and customer experience, making this a highly visible and impactful hire. THE TEAM You'll join a growing customer data and digital analytics function operating across multiple specialist areas, including digital analytics, CRM, loyalty, data science, and data engineering. This role sits within ...

issues & performance with core markets Continuous Improvement Identify recurring pain points and propose process or platform improvements through tools such as content square and customer insight data Track conversion rate of our customer journey understanding any drops & route cause Collaborate with analytics and product teams to ensure … frictionless customer experience. Contribute to building standard operating procedures for issue management and site quality. Hold success & satisfaction reviews around site stability & performance with core markets Analyze if we have the right alerting in place and right processes to respond to any alerts triggered Follow up & ensure corrective action ...

issues & performance with core markets Continuous Improvement Identify recurring pain points and propose process or platform improvements through tools such as content square and customer insight data Track conversion rate of our customer journey understanding any drops & route cause Collaborate with analytics and product teams to ensure … frictionless customer experience. Contribute to building standard operating procedures for issue management and site quality. Hold success & satisfaction reviews around site stability & performance with core markets Analyze if we have the right alerting in place and right processes to respond to any alerts triggered Follow up & ensure corrective action ...

increasingly digital landscape. The Role As Product Manager, you will take ownership of a key product area focused on system integrations and customer onboarding journeys. Your work will ensure seamless connectivity between the core platform and multiple external distribution channels, while also optimising how new clients are introduced … activated on the system. You will sit at the heart of the product function, working closely with engineering, design, commercial and customer-facing teams to translate business needs and customer insight into scalable, high-performing solutions. This is an ideal opportunity for someone who enjoys seeing their ...

increasingly digital landscape. The Role As Product Manager, you will take ownership of a key product area focused on system integrations and customer onboarding journeys. Your work will ensure seamless connectivity between the core platform and multiple external distribution channels, while also optimising how new clients are introduced … activated on the system. You will sit at the heart of the product function, working closely with engineering, design, commercial and customer-facing teams to translate business needs and customer insight into scalable, high-performing solutions. This is an ideal opportunity for someone who enjoys seeing their ...

increasingly digital landscape. The Role As Product Manager, you will take ownership of a key product area focused on system integrations and customer onboarding journeys. Your work will ensure seamless connectivity between the core platform and multiple external distribution channels, while also optimising how new clients are introduced … activated on the system. You will sit at the heart of the product function, working closely with engineering, design, commercial and customer-facing teams to translate business needs and customer insight into scalable, high-performing solutions. This is an ideal opportunity for someone who enjoys seeing their ...

increasingly digital landscape. The Role As Product Manager, you will take ownership of a key product area focused on system integrations and customer onboarding journeys. Your work will ensure seamless connectivity between the core platform and multiple external distribution channels, while also optimising how new clients are introduced … activated on the system. You will sit at the heart of the product function, working closely with engineering, design, commercial and customer-facing teams to translate business needs and customer insight into scalable, high-performing solutions. This is an ideal opportunity for someone who enjoys seeing their ...

increasingly digital landscape. The Role As Product Manager, you will take ownership of a key product area focused on system integrations and customer onboarding journeys. Your work will ensure seamless connectivity between the core platform and multiple external distribution channels, while also optimising how new clients are introduced … activated on the system. You will sit at the heart of the product function, working closely with engineering, design, commercial and customer-facing teams to translate business needs and customer insight into scalable, high-performing solutions. This is an ideal opportunity for someone who enjoys seeing their ...

increasingly digital landscape. The Role As Product Manager, you will take ownership of a key product area focused on system integrations and customer onboarding journeys. Your work will ensure seamless connectivity between the core platform and multiple external distribution channels, while also optimising how new clients are introduced … activated on the system. You will sit at the heart of the product function, working closely with engineering, design, commercial and customer-facing teams to translate business needs and customer insight into scalable, high-performing solutions. This is an ideal opportunity for someone who enjoys seeing their ...

increasingly digital landscape. The Role As Product Manager, you will take ownership of a key product area focused on system integrations and customer onboarding journeys. Your work will ensure seamless connectivity between the core platform and multiple external distribution channels, while also optimising how new clients are introduced … activated on the system. You will sit at the heart of the product function, working closely with engineering, design, commercial and customer-facing teams to translate business needs and customer insight into scalable, high-performing solutions. This is an ideal opportunity for someone who enjoys seeing their ...

increasingly digital landscape. The Role As Product Manager, you will take ownership of a key product area focused on system integrations and customer onboarding journeys. Your work will ensure seamless connectivity between the core platform and multiple external distribution channels, while also optimising how new clients are introduced … activated on the system. You will sit at the heart of the product function, working closely with engineering, design, commercial and customer-facing teams to translate business needs and customer insight into scalable, high-performing solutions. This is an ideal opportunity for someone who enjoys seeing their ...

increasingly digital landscape. The Role As Product Manager, you will take ownership of a key product area focused on system integrations and customer onboarding journeys. Your work will ensure seamless connectivity between the core platform and multiple external distribution channels, while also optimising how new clients are introduced … activated on the system. You will sit at the heart of the product function, working closely with engineering, design, commercial and customer-facing teams to translate business needs and customer insight into scalable, high-performing solutions. This is an ideal opportunity for someone who enjoys seeing their ...