3 of 3 Remote Customer Intelligence Jobs

ve achieved 40% year-over-year growth purely through word of mouth-no paid marketing or sales teams needed The Opportunity We're seeking a performance-driven Head of Customer Support to architect and optimize a technology-first support operation that directly fuels our growth engine. This role demands a strategic technologist who will maximize AI automation using Intercom … achieve exponential efficiency gains - leveraging AI and automation to deliver exceptional outcomes while optimizing every performance metric. You'll be empowered to implement cutting-edge approaches that prove "epic customer support isn't a cost center - it's our growth engine." Core Responsibilities Performance & Technology Leadership Engineer next-generation support systems focused on measurable performance outcomes Drive relentless efficiency … Shopify ecosystem by optimizing app store review generation through systematic touchpoint engineering. Build infinitely scalable support infrastructure that protects our market leadership without proportional headcount increases while generating actionable customer intelligence for Product teams. Key Metrics You'll Own Shopify App Store Reviews : Direct responsibility for driving review volume and quality through optimised support interactions Support Efficiency Ratios More ❯

Manager Level: Junior-Senior Location: Joint Base Anacostia-Bolling or Reston, VA Remote Work: No Required Clearance: TS/SCI with CI Polygraph Position Type: Pending funding RESPONSIBILITIES: Apply intelligence collection systems and capabilities to inform intelligence consumers of collection development and relevancy through a range of products. Collaborate across the IC to understand customer intelligence … collection requirements for the customer. Evaluate the efficiency and effectiveness of multi-INT collection against requirements; and the execution of collection plans and strategies to generate reliable and valid intelligence to customers. Assesses the value of collected intelligence versus the customers' need(s) and decision making. Use statistical, algorithmic. mining and visualization techniques to find and interpret ISR … gaps, related trends and opportunities; assesses collection options, tests assumptions, and produces judgments, recommendations and solutions to refine collection. Produce analyses identifying gaps in collections methods, and models future intelligence collection scenarios for Collection Strategists, Intelligence Planners, and Collection Data Engineers. MINIMUM REQUIREMENTS: SECURITY CLEARANCE: A current & active TS/SCI clearance EDUCATION: Bachelor's degree and More ❯

Artificial Intelligence Cloud Information Technology Sales Security Software CybersecurityAs a Software Engineer II, you will develop and maintain secure software solutions, mentor junior engineers, and collaborate with teams to meet customer Intelligence Cloud Information Technology Sales Security Software CybersecurityAs a Software Engineer II on the Platform Delivery Automation team, you'll improve security through automation, collaboration with … InfoSec teams, and maintaining platform reliability. Top Skills: AnsibleAWSDockerGitJenkinsKubernetesPythonTerraformArtificial Intelligence Cloud Information Technology Sales Security Software CybersecurityAs a Senior DevOps Engineer, you will enhance security and reliability in microservice deployments, mentor engineers, and automate infrastructure processes on AWS and various tools. Top Skills: AnsibleArgoAws Ec2BashCassandraElasticsearchEmrGitGroovyIstioJavaJenkinsKarpenterKongKubernetesPodmanPythonRdsRubyS3SpinnakerTerraformVpcLocation: Belfast, United Kingdom Thales people architect solutions that are relied upon to deliver operational More ❯